The location is excellent within the old quarter and Andy is fantastic. He was so accommodating with us and helped us organize tours, transfers, laundry, and even gave us all the great local food recommendations. Let us leave our bags all day, gave us early check in etc. The rooms are basic, very clean and great value for money.

The rooms are quite dated compared to the pictures and lots of light comes through the windows (thick curtains especially on the front rooms would help!). This is a basic accommodation - you get what you pay for and you are paying for a 5-star location & staff, but not a 5-star room.

The apartment is in a very convenient location for Hanoi. The staff were friendly and helpful. Their communication through booking.com was also good. . The room was clean and had all the basics you'd require. We were also able to keep our bags at reception after checkout which was helpful.

Please note this property does not have an elevator so you may need to carry your luggage up 2 to 3 floors. Some of the wall sockets were dodgy (electrical arcing).

This hotel is so great! They are really helping you with everything and are really sweet. I texted them by whatsapp with some questions, and they reacted immediately and helped me out. They also fixed a taxi from the airport to the hotel for a very good price. (my friends paid 2 times more then I did) Also they helped me with the SIM card. And gave great tips about Vietnam, and Hanoi. The rooms were big and clean. Especially for the price you pay, this hotel is amazing. Thanks for the good time and good help, I had a lovely stay :)

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Location was great, right in the middle of everything you need in the Old Quarter, and the price was very reasonable. The room is spacious and comfortable, with plenty of storage for longer stays. Staff are incredibly friendly and helpful which is always a plus. I'd happily stay here again

The only things to improve on would be that the balcony door to my room was loud, and as I was awake late, I didn't feel like I should use it. And the automatic lights in the corridor shine into the room for about 20 seconds when someone sets them off. Not a big deal, and it didn't really bother me, but light sleepers might be affected. Could easily be fixed with a curtain on the door and window.

The location was perfect, right in the middle of the old quarter and the facilities were perfect and well priced. Andy at reception was amazingly helpful, I booked all of my tours through him (Sa Pa, Ha Giang Loop and Halong Bay) which were much cheaper than booking online or through travel agents in the city. 5 stars

Great location, basic room but nice and spacious, good value for money, we could also cast our phone onto the tv which was good for Netflix! The staff were super nice, gave us recommendations of places to visit in Vietnam!

Steep narrow stairs to the upper floors, but wasn’t too much of an issue for us. Hotel is new but the building isn’t.

The staff were great. Very friendly. Gave us some great recommendations. And let us leave our bags after check out which was a life saver as we had a late bus. The room was clean and comfortable and the bed was very cozy!

There was no window in our room, and being on the same level as the family meant it was very loud in our room. But we booked another night and they moved us to a quieter room with a window!!

A fantastic hotel, very close to the Hoàn Kiếm Lake (10 mins of walking only). The area around the hotel is full of perfect food options and shopping stuff. The rooms are clean, and very quite which is a great thing for a traveler. I want to thank Andy for their support and professionalism, I really appreciate their effort in making us feel comfortable throughout our stay.

The location was great, central and close to all main sights. The room was very big and clean plus the beds were comfortable. But most importantly the staff was very friendly, helpful and welcoming! They even gave us rain covers during a heavy rain storm before checking out. I’d definitely come back anytime!

Lovely staff who were exceptionally helpful! Very good value for money with location and a nice room.

Note that i was on the fourth floor with no elevator, so keep in mind if you are less physically able etc:)) there are also multiple hotels in old quarter with same name which can be confusing!