The central location is wonderful for exploring the city on foot, as so many attractions are within walking distance. Our room was quiet and equipped with all the expected amenities. However, the air-con however blows powerfully even if turned down to min. Breakfast was outstanding, with a huge choice of fresh food, beautifully presented. Great juice selection and large choice of dishes cooked to order. Very attentive staff. It is for all these reasons that we have stayed in this hotel a couple of times in the past.

Nothing, except for difficulty in adjusting air-con. fan in our room.

The hotel is lovely and the staff are exceptional. There was building work going on while I was there and my room was noisy. The staff were so accommodating in changing my room & also upgrading me for the inconvenience. We paid for the club lounge as part of our room & it was well worth it. They provide breakfast, afternoon tea & dinner. You could also grab a juice, tea or coffee any time through out the day. The staff in the club lounge were fantastic. When they found out I had an allergy to berries they made sure that there were desserts without berries available for me throughout my stay. Do yourself a favourable stay at this hotel. You won’t be disappointed.

Nothing

This was my second stay here. Every staff member was courteous. From the guyd and girls that ppen the front door to the concierge to the housekeeping that folded all my clothes thrown in the room to the representative that couriered me the cosmetics I left back at the hotel. You guys define the level of customer service that I haven't experienced in a long time. Please keep up the good work. A well operating team always means a well appointed manager. So big thanks to all the managers thar run these teams. Well done.

N/a

Breakfast was excellent, location can't be better. The staff was mostly attentive and polite. The room was very comfortable and had all the necessary amenities to make it a good base for our activities in HCMC. Lots of food choices, spas, nail salons and shopping opportunities in the area. It's also within walking distance from Ben Thanh market, Notre Dame and the post office.

Breakfast was moved to the much smaller executive lounge area because Saigon cafe was closed for a private event. The selection was smaller and staff weren't as polite and attentive as plates weren't immediately cleared away. They seemed unwilling to serve coffee and expected us to operate the machines instead. At some point of our stay, the lobby and driveway were filled with guests who were milling around and smoking outside. I was hoping for a bit of crowd control for the sake of other guests, but maybe it's not the hotel's fault.

Breakfast buffet spread was excellent, the location is pretty strategic as their new metro was just a 5 minute walk away and the rooftop bar has excellent views of the city center.

As the Vietnamese national team had managed to win an important game for the ASEAN Cup final, it was a bit loud due to the celebration, so further soundproofing would be nice.

Good location, staff and facilities.

Didn’t like the way they charged your credit card for the full stay deposit at check in and then charge your credit card again for the full stay at checkout. Then they try to refund the original deposit. This is different to other hotels and very convoluted. I’m still waiting for my refund on the original deposit amount at check in.

Couldn't have found at a better place in Ho Chi Minh City. Very clean and spacious room and large bathroom. Extremely comfortable stay and amazing breakfast buffet. Very courteous and helpful staff adds to the overall experience I have had for a second time. Great choice of restaurants around the property too. Definitely staying there again on my next visit.

Couldn't find a fault and I'm a Virgo.

We've been here before. All is much better than before. Breakfast has more safety integration like there is now a beautiful tray for "pho", it's an add on that look more artistic. Our room is spacious, no complaint. We only wish the TV to be wifi so that we can use our Netflix account, but we can overcome that by using our laptop with HDMI cable. Cheers, Quan Nguyen

The location was right at the centre close to shops.

Most facilities such as restaurants, gym and pool are located from level 1 to 5. So, long wait and congested in the lift if u want to go back to your room, which is usually on a higher level, like 15 plus. Expect the lift to stop pretty much on every floor with 10 guests in one lift.

The location is great - super central and easily accessible. The room was large and comfortable. We have lounge access. The food was great but the drinks were a little limited. The lounge is quite dated. The breakfast options are vast! Make sure you have lots of space!

Some of the areas in the hotel feel a little dated. The check in/out wasn't very efficient.