Lovely hotel. It was raining so we couldn't make use of the pool(s), but the outdoor area was lovely. Size of the room was huge and we were close to the main tourist bits and walked everywhere.

We got the balcony suite to hang out on the balcony, but the rooms overlooking the river are next to a very noisy metal bridge. The balcony door has brilliant soundproofing and you can't hear a thing from the room but it's virtually impossible to hang out in the balcony itself. If you want to spend time in your balcony, ask for rooms facing the main pool.

We stayed at the Rivertown Hoi An Resort & Spa for 8 days & 7 nights. I noticed the lush gardens, pool area, and lovely pond. We were greeted warmly upon arrival, had a welcome drink, and received a Hoi An introduction and a map. Our spacious upgraded room was 709, which overlooked a magical 180-degree riverview. The room design was good. I liked the walk-in shower, smart TV, good water pressure, bathroom products, shower cabinet, comfortable bed, and air conditioner, which worked well. Housekeeping & laundry services were excellent. The beautiful lights highlighted significant outdoor lounging areas within the parklands at nighttime. Having filtered water available to guests was great. All staff were welcoming. The major highlight was breakfast, which included excellent food and many vegan options. The food variety was fantastic, tasty, and fresh. I loved the salad options: sushi, tomato tofu, fried eggplant, stir-fried veggies and noodles, wonderful juices, chia pudding, and strong coffee. We had extra vegan menu options and soy milk available. At lunch, we also had delicious cocktails. The spacious gym had two exercise bikes, treadmills, weights, and multi-option equipment. All the equipment worked well. The spa staff was welcoming. My facial, coconut scrub, and body massage were nice. I loved the wonderful oils on sale, which were excellent value for money. The facilities were good, but there was loud background noise, so I put some soft earplugs in. I could still hear the relaxing music and relax. Negatives: In the morning, I could hear roosters and background noise, so I put in my supplied earplugs and eliminated this problem. In short, I loved the great customer service, attention to detail, excellent food variety and quality, brilliant room and staff, spa & gym facilities. It was an exceptional stay. I appreciated that we, as vegans, catered for very well.

More gym equipment like a rowing machine or stepper would be better.

Such a lovely hotel, perfect balance of Hoi An hospitality and a touch of luxury. Staff were generous and friendly and very efficient, anticipating your needs. The rooms were nice, very comfortable, and having a ceiling fan as well was welcome. Loved being a bit out of town as it was quiet, and the gardens surrounding the pool were divine, something very few other hotels in the area had. It was a haven. Breakfast was very good, lots of fresh choices and a really nice dining area. Would heartily recommend Rivertown.

It was hotter than usual but the pool was extremely hot for a few days, to the point that it was unpleasant to swim in. One other slight complaint is that the bread at breakfast was soft and crumbly - we craved some of those crisp Vietnamese bread rolls. Otherwise, everything was spot on.

We stayed for 4 nights at Rivertown Hoi An, and we absolutely loved this hotel. We couldn't have asked for a more perfect stay. It was located in a quiet section of town, near Old Town, which was less than a 10 minute walk away. The staff were super friendly and helpful, and we were always greeted with a smile. It's a full service hotel, offering a great money exchange rate, tour packages, free unlimited filtered water, laundry and transportation assistance. Our room was very quiet (poolside), very clean, modern and comfortable. There were beautiful lit lanterns in the garden at night. The best part of the hotel, however, was the astounding buffet breakfast. Wow, we were so impressed and looked forward to breakfast every morning. Just the breakfast alone was worth the stay at this hotel!! We highly recommend this place and will definitely return if we are in Hoi An again. Many thanks to the wonderful staff!!

Nothing!! Everything was wonderful.

Excellent stay at River Town Hoi An Resort and Spa. Our room is on the top floor facing the river and the town and it's quiet. The room is spacious and the price is very reasonable. Very close to Hoi An night market and it's a walking distance. The breakfast is excellent with both Vietnamese and Western style food. The staff is very polite as well as receptionists. We met the receptionist whose name is Thi (we think) is very nice and helpful. She helps us to book our day trip and get our laundry done. Thank you Thi. The Spa/Massage at this resort is very good and very relaxing. It's "A Must Do" when staying at this hotel. The price is extremely reasonable. My first massage I've ever had. We will stay here again if we come to Hoi An

None

Everything was exceptional especially the staff. Room was large, very clean, shower powerful, we had a poolside view which was lovely. Breakfast was incredible Every one of the staff we met was so professional and friendly It was my husband’s birthday and they made him the most delicious cake and made his day special A special thank you to Ly for all her help

Nothing

We had a great stay and the staff (particularly Quoc and Thi) made our stay personable and fun! Breakfast is lovely, the location is perfect, and there is a sister property at Ahn Bang beach where you can go for the day with shuttle service included. There is an outdoor garden bar area that it so enchanted with lanterns. Definitely have a drink there in the evening. The spa services were excellent. They are more expensive than some of the old town vendors but the quality and experience were significantly better with the hotel

It is a small thing, but they indicate the pool in front is for adults and the back pool is for families with children. That seemed to not always happening during our stay.

The staff were just lovely. We arrived at 21.55 and they offered us something to eat which we were so grateful for. 20 minutes later some delicious food arrived at our room, we could have cried with happiness! We’d just come from a new hotel in Hanoi so we were a bit underwhelmed by the rooms as they are quite traditional and not quite as fancy as the ones we’d just left behind but……the beds are the comfiest we have ever had, far comfier than ours at home and my goodness those pillows are magnificent! I even took the pillow case off to see if there was a label but there wasn’t. 🙃 There are rainforest showers which are nice and powerful. Every evening housekeeping came around to provide fresh towels and anything else required which we were very grateful for as we were having more showers than normal with the heat. The breakfast was great, the afternoon tea was always interesting and anything from the food menu was always just lovely. The pool is beautiful, no problem ever getting a bed in the shade and there’s even little fans above some of the sun-beds - bliss! We enjoyed happy hour cocktails in the lovely outside bar which even provided us with mosquito repellent. All the staff are just phenomenal, just exquisite, every single one of them, the manager should be very proud. (Oh and one more thing, it’s my birthday next month, please can you send me a pillow! 😂)

The heat in the lifts (I had to think of something!)

The property was very centrally located. From the moment we arrived the staff went out of their way to look after us. The property had two pools, the bicycles were great and we used them well. The bedrooms were a good size, the shower was fantastic, the bed was great we slept really well. I left my flip flops at the hotel, and I emailed the hotel when we were in Saigon and spoke with Thi and the hotel arranged for them to be sent on to me in Saigon. It was my error not there’s. They never charged me and I received them 2 days later. That is going over and beyond. So impressed. Gets 5 stars from me. If we come back to Hoi An we will definitely stay here. Thank you 🙏

Nothing

The resort had the most exceptional, kind and friendly staff. They looked after us the entire time. Nothing was too hard for them and they went out of their way, making sure everything went well. Each time we went out, they would organise everything for us, always with a smile. We have travelled extensively through Asia and we regard them as the best ever. Congratulations to everyone there, from the front gate, the gardens, the reception area, the dining area, the spa and the house keeping, you should all be proud of yourselves.

Nothing was bad.