I’m so glad I chose this hotel — I would 100% stay here again. The staff were professional, kind, and always ready to help. The highlight of my stay was undoubtedly the room. It had the most breathtaking view of the valley and Mt. Fansipan. Simply relaxing on the balcony was an unforgettable experience. I was initially torn between this hotel and another well-known 5-star property in town. After visiting the other hotel for a drink and seeing their room size and service, I can confidently say KK Sapa offers far better value for money. The rooms are spacious, modern, and filled with natural light. Water pressure was excellent, and both the shower and bathtub were superb — small details that made a big difference. The bed was also incredibly comfortable. I especially appreciated the convenient access from the 15th floor to the main street, which made walking into town very easy. Breakfast was delicious with plenty of variety, and the view from the dining area was a great bonus — definitely up to 5-star standards. A special shoutout to receptionist Hana for her kindness and for making sure my transportation was arranged smoothly. I also visited the spa during my stay, and the massage therapist was excellent. Additional thoughtful touches like complimentary umbrella rentals during rainy weather and the beautifully maintained rose garden added to the overall experience. Housekeeping was also top-notch. I truly enjoyed my stay and would love to return!

Apart from the massage itself, the spa was not up to standards for a 5 star property. Although the massage provided by the therapist was amazing, the spa receptionist and staff might need some training, but not a big issue. I ordered room service one night and food came without a cover. It should be covered for hygiene purposes.

Room opening on to generous balcony with great views. Lots of fresh air if you wish. Comfortable bed. Good facilities.

Most of the cooked breakfast items were almost cold. Fried items were very oily. They seemed too greedy. I paid extra for an early checkin and we had to wait 2 hours for the hot water to heat up. The room should be ready to use, especially for a shower, when you arrive. They also tried to sell me an expensive private car by trying to convince me how much I would save. This was done when I first arrived and wasn’t yet familiar with the town. I felt I was being exploited.

It was only a 5 min walk to city centre. The main drop off was at level 1 but level 15 takes you to the road leading to city centre. The view was great and the room was clean and comfortable. I usually love a well lit hotel room and this did wonders. I could even open the balcony door for the cold air, didn't really need the Aircon with the weather. The spa was great too! 😭 I really loved my stay here. Missing one star because if the breakfast was halal, I would have loved it EVEN MORE! Was vegetarian for breakfast for 5 days but no worries because there were halal restaurants nearby (around 15 mins walk).

That the vegetarian/halal section for breakfast was quite limited.

Our honeymoon at KK Sapa Hotel was nothing short of magical. From the moment we booked, Sarah from the reception set the tone for exceptional service by reaching out to us via WhatsApp. She thoughtfully offered a complimentary upgrade to celebrate our special trip, which was such a kind gesture. Upon arrival, we were blown away by the beautiful touches in our room—gorgeous flowers, elegant swan towels, and a delicious cake with ‘Happy Honeymoon’ written on it. Sarah and the entire staff went above and beyond to make us feel like royalty throughout our stay. Their professionalism and attention to detail were unmatched. Sarah, in particular, was outstanding, organizing all of our trips and ensuring we had all the information we needed to explore Sapa effortlessly. It’s clear that the team genuinely cares about their guests and takes pride in creating unforgettable experiences. KK Sapa Hotel will always hold a special place in our hearts, thanks to their remarkable hospitality and dedication. Highly recommended for anyone seeking a personalized and luxurious stay!

The spa could be more professional

The breakfast buffet was amazing. The best we had in Vietnam. Great rooms and view. Good location. Good pool and gym. Really good value. Despite the staff I would definitely recommend and stay again. You'll love Sapa!!

The only slight negative was the constant messages from the staff. I assume they are on commission for arranging tours and transfers. We were contacted several times from different people trying to sell tours and when we did book a tour and was told we could add it to the room bill, we then got constantly messages saying we hadn't paid yet and we needed to come and pay for the tours, rather than pay at check out, as they had agreed.

True 5 stars hotel, large very clean rooms, beautifully decorated. Scenic view from tha balcony to the Fansipan Mountain and ricefields. It is super great that you can acces the 15 th floor to go straight to the street with shops, restaurants and massage salons. Only 400 m to the best restaurants in Sapa, H’mong Restaurant and Sapa Story Restaurant, and about 600 m to Sun Plaza where you get the funicular (about 15 min walking), of course you can use Grab. Good massage and foot bath at Spa, we also had a 30% discount, so it was decent price and very clean and tranquil

We had an incredible stay at the KK Hotel in Sapa. From the moment we arrived, everything was perfect. The hotel itself is stunning, and the views over the mountains are absolutely breathtaking — easily some of the best in Sapa. Our room was lovely, and to our surprise and delight, we were upgraded to a suite at no extra cost, which made our stay even more special. It was spacious, comfortable, and beautifully designed. A special shoutout to Sarah, the Guest Relations Officer, who truly went above and beyond for us. She was so attentive and helpful, assisting us in booking multiple trips and planning out our days while we were there. Her warm, friendly manner and local knowledge made everything so easy and stress-free — she was absolutely brilliant. Can’t recommend KK Hotel enough — we’ll definitely be back!

Pool area wasn't great, jacuzzi didn't work.

This hotel was fantastic, I would highly recommend this to anyone. It offers great facilities, the gym and pool are what you would expect from a hotel like this. The whole of the hotel was very clean, the rooms were good a good size and the beds were very comfortable. I opted to have breakfast which didn't disappoint, it offered a large variety buffet which changed daily. The staff in the hotel were very friendly and very very helpful. They organised all of my trips for me, which was the same price if I did all the organising myself. I would like to individually thank Sarah, she organised all of my trips and organised the roomed to be made up for Valentines day. Thank you, great experience, will be back for sure.

KK Sapa was one of our favourite stays in Vietnam. The views were absolutely breathtaking – from both our room and the executive lounge on the 15th floor. We arrived early after an overnight sleeper bus and were kindly allowed to rest in the lounge while waiting for check-in – such a thoughtful touch that really set the tone. The staff were incredibly friendly and helpful, just like the warm hospitality we experienced across the country. Our room was lovely, clean, and had fantastic mountain views. The real MVP? The breakfast buffet. Hands down the best one we had during our entire 11-day trip in Vietnam. Huge variety, everything fresh, and we left every morning absolutely stuffed and happy. We also made good use of the pool and had some super relaxing massages – great value for a hotel of this standard. Highly recommend KK Sapa – would 100% stay again!

One small thing to note: the shower had a bit of mould, which was unexpected for a hotel this nice – but it didn’t take away from the overall experience at all.

The staff was very nice and checked in on us. Sarah checked in on us prior to check in, and during our stay, she also organised a cake for us as it was our honeymoon, which we really appreciate. She checked in to see if there were any activities we wanted to do. The room was clean and the mountain view was nice, the beds were very comfortable. The facilities were also very nice and the rose garden was pretty.

There was a stale smell present in the room throughout our stay, only goes away 30mins after the air conditioner is turned on but comes back when we leave the room. Spa was good value for money, though I wished they could have explained the experience we booked before we started as it included a sauna which was the first time for us and we didn't know how it worked. It got dangerously too hot for us, the door didn't open and we thought we were locked in the sauna, we knocked on the door and no one responded, we had to practically force the door open to get out. Breakfast buffet wasn't up to expectation, the selection was really nice however they were quite bland in flavour.