Beautiful property , well maintained & polite/ helpful staff . They provide currency exchange services as well . The staff also help you navigate and arrange transport . The breakfast is nice and staff at the restaurants are very polite. The spa service is awesome but need to book in advance.

The check in procedure can be bit organised . In the morning we arrived early and we were asked to wait for a while without anyone attending to us .

Lovely furnishings, great breakfast, very good service, good to have a shuttle to town

There’s a bit of a feeling that everything is an extra cost.. whether it’s threatening to charge for ‘excess food waste’ at breakfast, or the high price of water, or the fact the sauna is £10 an hour, it does just feel like they’re squeezing money out of you a bit.

The hotel is beautiful with great facilities. The staff were excellent especially Steve. Steve’s attention to detail is really evident, it was nice that he took the time to chat to us and give us advice. The breakfast was one of the best I’ve ever had in a hotel, such great selection and all delicious!

When we visited the weather was quite bad so it would have been nice if the indoor pool was warmer, we were told it was heated but it was very cold when we were there. Also we were waiting quite some time for staff to appear at the desk for the pool. We went ahead and started to use the gym, another guest was in the gym with two small kids and was even breastfeeding in there while we were using the gym. It was very dangerous to have such small children in the gym and we couldn’t find any staff to tell them. When the staff did arrive they gave out to use for not using our shoes in the gym. We tried to tell her about the children in the gym but she couldn’t understand us. I think the level of English needs to be improved for some of the staff to help in situations like this.

We are a family of 4 with kids aged 6 and 8. Silk Path is a beautiful hotel in an extraordinary part of the world. We sadly had to change plans to only spend 2 days here - but managed to get to Fansipan, walk/trek to Cat Cat and go to Rong May glass bridge. All are worthwhile (as long as you aren’t scared of heights) - with Cat Cat the highlight. Wrt Silk Path, we arrived on the night train - but were able to grab breakfast and were lucky to have a room available for check-in thereafter. We had booked an exclusive room - but note - the expectation is you all sleep in one bed…so we changed to connecting rooms instead - less good view, but far more practical. The food and staff throughout the hotel were exceptional - with a special mention to Daniel, who co-ordinated everything for us during our stay. He is super responsive and helpful in person and on WhatsApp before/during the stay - as we’re all other members of the team. The swimming pool was out of action during our stay - which was a shame, but we got use of the spa instead - which was nice if not spectacular - and note it is separate men’s and women’s, which didn’t work ideally with our children. The kids club functioned a little strange, in that you had to stay to supervise your kids (alongside a member of staff), and it is largely designed for younger children, but we were too busy exploring the area to want to make much use of it. Whilst walking around Sapa is great / the walk from the hotel to Sapa isn’t anything special - and so the shuttle service is useful in that regard to save the energy for more meaningful walks. Overall - it has what you would expect of a 5-star hotel, with Daniel and some of the reception staff (who’s name I sadly missed) being particularly helpful in making our stay so enjoyable. We hope to be back, as there’s easily 4+ days to spend in the area.

Just beware the bed set up if travelling as a family. Also there are no kids options on the menu - but ours survived fine. The kids club is more of a “kids room” than “club” - or at least it was whilst we stayed.

This is the best stay in a resort i had in my entire life. Silk Path Grand Sapa is so perfect. The staff are great, especially the restaurant staff and the spa lady she was so good with her job i wish to deliver a special thanks to her The room is very good with a fantastic view of fansipan mountain Food is delicious and perfect I recommend this resort to anyone who can afford a five-star resort stay in sapa, you won't regret it Thanks everyone for the great vacation you gave me and I hope to return to Sapa one day.

Just a small note about the swimming pool I wish it was warmer. For me, I could handle the temperature because I am a professional swimmer, but I saw other people leave so fast because the pool wasn't warm enough

It’s a great hotel, well kitted out and catering to their audience perfectly. The value for money is really good and although this is probably reflected in the fact it’s quite far from Sapa (20 minute walk up a hill) I actually found the peace and quiet part of its charm. The restaurant is probably the best thing about the place, their Vietnamese food options kept me happy for 7 nights. A special mention to the Spa as well which had an excellent masseuse called Cherry, highly recommend her treatments. I went several times and she was perfect. The hotel was very helpful in organising cars to various places and getting me in touch with tours. They do a few special offers like afternoon tea that was quite average, the coffee shop in general was quite average. The rooms were spot on, nice balcony looking out at the mountain. The only complaint I had was the central air conditioning system. There is no way to change it room-by-room. If temperature is deemed too cold then the whole system can only be put on heat function. The building is well insulated and so this made for a few uncomfortable nights. I had to have the door open and this let bugs in. For a 5 star hotel, I’d expect air conditioning as a simple requirement.

We stayed two nights at the Silk Path Grand Sapa Resort & Spa and had a wonderful experience. The resort is beautifully designed, with a layout that feels spacious and serene, perfect for relaxation. The staff were incredibly friendly and attentive, making our stay even more enjoyable. The breakfast buffet was exceptional, offering a wide variety of delicious options to suit every taste. If you're looking for a place to unwind and spend quality time surrounded by comfort and tranquility, this resort is an excellent choice. We loved every moment and would highly recommend it to anyone visiting Sapa!

The hotel is up the hill from the city. They have a shuttle service so it is easy to get down to the city if you want to have dinner there or see all the shops. Because of the location of the hotel is in a quiet surrounding with a beautiful view of the mountains. The garden is perfectly kept, and it is very relaxing to walk around the premises or have a coffee outside. The staff is not only very welcoming, but extremely attentive. whenever you need something, they will do anything to help you. The breakfast buffet is fantastic and even if you come late, everything is still available and the choice of food is delicious. It is really five star!

For improvement in the hotel there is nothing that comes to mind. I just suggest for people who come to that area of Vietnam in the spring to bring warm clothes, good boots for hiking and raincoats.

Everything you would expect from a luxury hotel. Discounted price made it very affordable. Staff were very friendly and helped with everything we needed. Breakfast was good and the restaurant manager was very personable and charming. A pleasure to talk with. Had dinner in the restaurant one evening and it was very high quality. Shuttle bus service into town was essential due to the steep hill Views were very good although I stayed in better last time I visited Sapa.

Only issue was ongoing maintenance work. The first morning we were woken at 8.45 by jackhammer breaking up the path above our room. Reception sorted it quickly but it shouldn’t have happened with more thought. Work on the path continued throughout our stay although the noisy work was never so early again.

Loved everything about our stay at Silk Path in Sapa. Breakfast buffet spread was incredible and the restaurants attached to the resort were great, especially the Italian restaurant. We were very happy with our room - good view and beautiful flowers in front of our balcony. The entire resort is covered with well groomed flowers and greenery. Location is excellent as you just drive down the hill for 3 minutes and you're in the city centre. The receptionists were incredibly helpful as well as all the other front office, restaurant and housekeeping staff. Would go back to Silk Path in a heartbeat. Top service all round. Thank you to the entire team!