Clean and spaceous room. Very comfortable bed. Room was heated very fast. Excellent location, metro station was just across the street. Good WiFi signal all over the room.

The view from the room wasn't good - one could only see the wall of the building 5 meters away. But it didn't bother us because we were in the room only during sleeping time.

Clean and spacious room, excellent location

Hotel location was great for walking to various attractions and restaurants. Staff were friendly, efficient and spoke English, which was nice. Room was small, but I expected that. Bathroom was decent size. Beds were comfortable. The hotel had a nice café across from the front desk, with coffee, sandwiches and pastries.

My only complaint is that there are 5 parking spots in front of the hotel for loading/unloading luggage and actual parking. These were full when we arrived, so we had to wait for someone to leave. I believe they can be used for overnight parking of guests, which limits people at check-in and check-out.

The location is wonderful. It is right near a metro station and only a 20 minute walk to most of famous sights and museums of Madrid. There is also a taxi stand in front of the hotel. The room was nice and comfortable. Free breakfast was available every morning. The hotel staff was very friendly and helpful, plus they could speak English . Finally they do have a bar that serves beverages and food most of the day.

Like many places the bar/restaurant needs more help at least in the evenings when I go there. I applaud how hard the young man and woman worked to serve everyone. Out of the 3 times I ordered food, it was ok, but the chicken sandwich consisted of pressed chicken, including gristle. The waffle fries were not crispy and cold.

The location was perfect, next to the metro and bus station. For a couple over 65 years of age the location, having a metro station and a bus stop just a few meters away from the main entrance to the hotel, was just great!

My wife would have been happier if there was an extra blanket, but we did not ask for it because the room itself was comfortable and warm.

Comfy bed. Friendly staff. Reasonably priced. Good location. Cafe bar good.

Thin walls so hear conversations in next room.

Location is very good, really good place to start your exploration of Madrid. Close to Restro Market and easily able to walk to city center. Lots of nice restaurants close by. Hotel was very clean, staff was very nice :) I like the incentive of getting a free drink per person if you choose to not have the room cleaned - it's a nice touch. We enjoyed our stay very much and will definitely choose this hotel again when we come back to Madrid

We really enjoyed our stay at Puerta de Toledo. We arrived before the check-in time and our room was ready. The room was spacious and clean, and beds very comfortable. The location of the hotel is excellent and within a walking distance to all the places we wanted to visit. We will return to Madrid at some point and we will definitely stay in Puerta de Toleda. Thank you for all the staff for making our stay pleasant and memorable!

The decor was lovely, with all the murals, pictures etc.. the room was fairly small, beds move a lot at night, floor was not clean, long dark hair and dust in corners, shower dispensers are in a very poor location, should be further away from where you stand in shower. Would be nicer if the window opened further to actually allow air in. Lots of ants in hall outside room

Puerta de Toledo's best asset is definitely their staff. We were welcomed by a very professional and friendly and warm team. The breakfast team couldn't have done more to make us feel comfortable; very accommodating and very patient with my allergies and intolerances. Sofia and Katherine have outstandingly good customer service. Katy the housekeeping lady was lovelyvery professional and very perceptive.

I loved everything!