Consaldo at the reception desk was warm and welcoming with lots of information about the area. The hostel is central to everything you want to do -- museums, churches, site seeing, food, grocery, etc. The staff were excellent with answering questions before my arrival and their directions to the hostel from the train station were perfect. The main level entertaining area has a great vibe with free tea and coffee all day. The reception desk is managed 24 hours a day and the team will aid you with any questions or assistance you might need. If you want to stay in and eat there and meet other travelers', dinner can be had for $12 Euro which includes 2 sides, main course, dessert, and your beverage of choice (beer and wine included). And, I like the security cabinet in the bunk area for each traveler which can be locked. It was an added surprise that was very helpful as well as the personal electric plug and light at each bunk.

The dryer costs $3 Euro and sadly did not dry my clothes all the way. I had to lay them out in my room on my bed to finish the drying process.

Location, price, staff, facilities

Hated that the room was so dark and had a sink in the bedroom, which was waking people up all time! Also, i was hesitant to write this review immediately as i noticed huge bed bug marks under the mirror above the sink, and i was really afraid ill bring home bed bugs! Fortunately, i did not identify any bed bug in the bed nor any markings around the bed, just on the mirror and around it. Dear staff, please check for potential bed bugs!

The staff were very personable and helpful. The location was very central, so there were plenty of things to see within walking distance. There are two supermarkets close by and Atocha Station is an easy half an hour away.

We must have had the noisiest room in the Hostel as it was directly above the main entrance. All day and all night when someone entered, there was a clunk when the door closed. The street noise during the night was also very distracting. The checking-in process for foreigners is a pain in Spain, but that’s not the Hostel’s fault

Having travelled alot recently I've stayed at many hostels. OK Hostel Madrid was genuinely one of the best hostel experiences I've ever had. All the staff firstly were super kind and helpful in anyway they could be. The bedroom was decent with the mattress being comfy and the beds strong and sturdy. Futhermore it was kept very clean too and there was plenty of locker space. Had breakfast each morning for €6 and it was lovely. The only pieces of constructive feedback I'd give is: As I was on the top bunk maybe install some extra rungs or something to help people to get up easier and it's a struggle sometimes to climb as there's nothing to grasp. Maybe install some USB chargers next to the beds if possible. Overall would happily stay here again and wish more hostels were up to this standard 😃

super big and comfy beds with night lamps and small shelf and socket to charge your phone, spacious room, downstair beds with curtains, big locker, super nice breakfast for amazing price, all new and clean, geat location, very nice and helpful girls who work there, nice downstairs area to hang out

the night receptionist, a guy with beard, was the most unpleasant person EVER! my experience in this hostel would be perfect if not the fact that at 5a.m. arriving super tired from the airport he "greeted" me with total hostility and rudness, I understand working night shifts is also tiring and dealing with people is not a piece of cake but I you should change your job then!

The staff at this hostel are absolutely amazing—kind, friendly, and always helpful. Even if you don’t speak Spanish, there’s no need to worry as their English is excellent. The hostel offers a delicious breakfast and dinner at a very reasonable price, which is a great bonus. The lobby, restaurant, and rooms are impeccably clean at all times. I stayed in a 4-bed room, and it was spacious and comfortable, with a clean and well-maintained bathroom. The location is unbeatable, situated close to major tourist attractions, and just a short walk from the metro station. Highly recommended!

While it wasn’t a big issue for me, you can hear noise from other rooms if people are speaking loudly. Also, the mattress could be more comfortable

The staffs were able to provide assistance in multiple languages aside from Spanish. Great bfast selection. They have a funny blurb in the washroom telling guests not to poop in the shower. They have an elevator but only on the main and to the rooms. Great offering for bar crawl and other events. Great for its price. Close to everything like pharmacy and kind of the metro. Cool mural.

There is molding in the crevices of the shower and the drain didnt seem to work properly as it pooled, feels like washing in a puddle of water. Difficult to transport your luggage from storage as you are the one to carry it up and down the stairs. You cannot just tap your card to enter, you need to ring the door bell to get in. I guess it's for security purposes.

Stayed here for three nights. All staffs were so friendly and nice. Room was tidy, clean and spacious locker for luggage. They do buffet breakfast for 6euro and it’s really delicious and variety food to choose. All day coffee and tea too. Laundry also cheaper than elsewhere. This hostel is really thoughtful for everything they provided. Big thumbs up for the staffs. Definitely want to stay next time.

Nothing I didn’t like, just my dorm mates were not considerate and making loud noises whenever they got back. While that’s nothing to do with the hostel.

This is my 2nd time in this hostel. The staff is very nice, they go out of their way to help you and accommodate your requests. Everything is clean, functional, and bright. I especially love the mural in the dining room. The breakfast is plentiful and tasty and cheap. The dinners are great and cooked by a chef. The location is excellent, and all the important sights and transportation are nearby, at the walking distance. The rooms have their own bathroom and shower. The beds have privacy curtains, electrical plugs, light, and lockable shelf. Big luggage drawers are under the beds. There is cold/hot AC and a big window with a view of the quiet side and rooftops.

They need just a few details: more hooks in the room and the bathroom, and thicker pillows.

Amazing location (140m from the metro station), the staff are really nice, speak english. They have breakfast buffet and dinner for an excellent price. The room and bathroom were cleaned everyday. I highly recommend this hostel and would stay again in another visit to Madrid.