I must commend all the staff for their welcoming and we can do attitude over our Christmas stay. They were happy and maintained I can help attitude especially as I witness some very awkward customers in the period I stayed. Some of these people should work a day in the hospitality section.. maybe they appreciate it more then. Again my stay was excellent and will always be my first port of call in Southampton..

Some of the guests attitude and requests when staying at the hotel, not even thinking that the staff have given up time with their families to provide a service

The property was well located just off the motorway! We checked in super late but there was someone on reception who was very friendly! Our room was already set up with a cot bed as requested and we got extra duvets for comfort! Breakfast was nice, quality coffee and hot food. Wish there were a few more healthy hot foot options but otherwise it was tasty. Check out was smooth and plenty of space in the car park.

The bed was a bit uncomfortable, I could hear and feel the springs in the mattress. The shower would also go from scorching hot to freezing cold periodically. These were minor issues and didn’t negatively impact my stay in the long run

Staff were absolutely lovely. Comfortable sleep For a 3 star the facilities were good.

You can tell the cleaners gave a good clean as they can, but a lot of the furniture was stained. My room didn't smell that fresh upon entry. The chairs in the dining area stained as well as the couch in my room. It's a shame, because the couch was a nice addition to the room. They really need to update the furniture. Views: surrounded by building works. I was staying overnight so I guess it wouldn't affect me so much. Distance to centre: close by car. I was driving so I could get quicker access to the centre, it would be a bit far to walk otherwise. I wouldn't feel safe as woman to get back late to the hotel as the nights are getting darker. And the hotel was off the dual carriageway

I love the staff there they are so nice, kind, welcoming and professional with a bit of funny as extra. The area used to be nice but is losing it's appeal due to the new trade park. But inside is always clean and tidy and the rooms are well kept and cleaned.

Our neighbour room was intent to be obtuse and rude. Constant slamming of all doors throughout the hotel even after being told by staff a number of times to please stop and that they are not the only people there at that time. The same neighbour leaving used nappies in the hallway on a super hot day 26-28°c so we can all partake in our choice for them to have children.

For our visit to relatives in Totton ideal easy to get to site. Staff excellent, helpful and knowledgeable. The room was tidy and clean as we wanted it, eg there for 5 days didn't want bed/towel exchanges everyday - won't be like that at home! Easy access to extra coffee/tea making packs.

We felt this site is mainly for early risers such as workmen and people catching a cruise. Parking sometimes found it difficult when lorries and large vans parked using several bays. Also in heavy rain car park floods reducing the number of parking bays usable without waders. (Appears Southampton trying to topple Manchester for rain during our stay) Room - had problems at first with toilet flush not working but told method for success - disappointing to need this - sure children could use flush. Our bed was uncomfortable causing my wife back pain. We have found this at H I Ex at York several years ago, hence use rivals more often, surprised not addressed.

Ryan at check in was FANTASTIC, He went out of his way to help us and make us feel important, he must be recognised for his kindness , staff like him can only enhance the brand WELL DONE RYAN THANK YOU , PLEASE LET HIM KNOW, MOST IMPORTANT for staff morale. Breakfast was good nice variety, I feel the juices were not proper juices though, watered down maybe, tasted terrible, also maybe Breakfast should stay open till 10.30am rather than 10am.

Ryan at check in was FANTASTIC, He went out of his way to help us and make us feel important, he must be recognised for his kindness , staff Sadly though, with dreadlocks was very noisy with crockery etc every time he came out of Kitchen noisy in conversation with other staff, very scruffily dressed to be amongst guests.

The property is in a great location, 10 mins to southampton town centre and the same to peppa pig world, highly recommend for people visiting peppa pig world. Room was nice and clean, decent breakfast was provided in the morning and all staffs were great

Lots of construction works going on in the area, so hard to get to the hotel from main road and no lighting on the way to the hotel from the main road. Rooms are small but okay for a night stay, also no air conditioning in the room. A wall mounted electric heater was on the wall to keep us warm in the room.

I arrive around 10:30 AM, i ask the reception name Scott that i have reservation but he didn't bother to check he just say only 3pm he can entertain me, i have 16 hours flight and too much jetlag, his not even smile or show hospitality on me, but i saw some local guest his accomodating and very cheerful, i think because i am asian. The rest of my stay is perfect the room is warm and bed is very comfy and clean toilet. Only one thing no bottles of water inside the room

Beds were comfortable.

Coffee machine was not working properly, only providing black coffee, no yogurt’s available. In fairness both of these items were rectified the next day. No fridges or drawers provided in the rooms but when we mentioned this to staff it was pointed out that the hotel was an “express “ hotel so realistically only catered for overnight guests. At the moment the hotel is in the middle of a large building site so has no outlook at all. Totally unsuitable for any guests other than for stop over during onward travel.

This is my go to hotel when I go to Southampton. I witness some people expecting a service beyond the price they pay but the staff always pull out the stops to appease them within the capabilities and products available. For me the location is perfect, breakfast is included and provides both hot and continental options. The room has basic plus facilities and is always clean. If you have any concerns or issues, or just need basic help the happy, helpful staff will do there all to help.

Nothing really. I have mentioned before and to the hotel management about maybe a greater selection of bar products which would provide a nice to have addition so to be able to remain and relax in the evenings