We go to this hotel regularly when we go to Buenos Aires, and we stay for a week or longer. It's a classical hotel, well maintained, no modern furniture, with some little problems here or there like slow drain in bathroom. Central area means you will be safe (for Buenos Aires standards) but it is not a super elegant neighbourhood. Location is excellent, you are 10 min away from 2 subway lines and all the buses on Santa Fe avenue. Breakfast is good. Staff is (mostly) amazingly friendly; the waiter Roberto adds a personal touch to the hotel. Security and 24h reception. There are 2 Cyan Americas in the same block; the other one has paid parking (25000 or 19 euros per day) and swimming pool, while this one has friendlier staff and a nicer restaurant room. The prices may vary but the 2 hotels are otherwise almost the same. Amazing value for money

Breakfast is exactly the same everyday. It wouldn't be difficult to change the daily scrambled eggs and sausages for some alternative, or different pastries.

The staff is super nice. We could leave our luggages till the check-in as we arrived earlier and at the check-out we could also store them until our taxi arrived. They also arranged transfer to the airport. Breakfast was delicious. They provide baby bed for small children. Location is also super nice if you want to visit the center and the main attractions. Also Retiro railway station is close (15min walk) and a metro station is also near by (5 min). Room is nice , perfect for sleeping and they do cleaning every day.

The shower did not work properly. It had two heads and water came from both but it was managable. The 3 person room is a bit small for 3 people and a baby but it was okay anyway.

The hotel was in a perfect location — we were able to walk to many major attractions, which made exploring the city super easy. Ubers found the hotel quickly, and we had no issues with transportation. The reception staff spoke excellent English, which made communication smooth and stress-free. Our room was spacious and comfortable, although the view wasn’t particularly impressive. The breakfast was excellent and offered a great variety. All in all, a very good stay!

The view wasn’t particularly impressive.

We could store our luggages until the check-in and after the check-out until our taxi arrived. The staff is really nice Breakfast was delicious. Cleaning was done every day. The location is perfect if you want to visit the center and the main attractions. Metro station is just 5 minutes away and Retiro railway station is also close by (15 min).

A fridge was missing from our room. You won't come here for the view as it is either on the street or to other apartments.

The hotel is in a very central location. Very easy to walk from there to many well known neighbourhoods. The bedrooms were quite good and large, even though the rooms/bathrooms could use a bit of an update. Everything was clean and well maintained. The air con worked perfectly. The breakfast was also very good, with a good variety of food. The staff was super friendly and helpful.

The wi-fi worked very well in the lobby but not in the bedrooms.

The front staff was friendly. The room was excellent, very comfortable beds. The location is great if downtown is what is needed. Very good breakfast.

People with walking dissabilities (but not in need of a wheelchair) find it extremely difficult to negotiate the steps to/from the elevators carrying their lugagge. There was no offer of help from the front desk. The rooms would benefit from having coffee/tea facilities, which would be expected from a hotel of this category.

Traditional hotel, elegant, classy. Staff support friendly, will offer tours and tango shows. They gave us an upgrade, a huge room with an extra bed. Very large bathroom that could do with a bit of maintenance. Being in the city centre it was really quiet. Good breakfast for argentine standards. Cold water offered in reception. Rooms have a small fridge. Wifi is quite fast and stable. Very dark to sleep, large beds.

We were overall very happy. Lifts are a bit noisy. Maybe a bit more choice of yogurts or cheese in the breakfast.

Location, very good breakfast, helpful staff, cleanliness

One day clerk- basically wouldn’t look at us, instead was typing on his computer- useless, but forget his name- unfortunately. He was not young but the youngest one on the desk while we were there, quite nice looking, but NO customer service skills! Hoping management can determine who he is by the above, as he needs to be spoken to about his manner.

The hotel is conveniently located in the center of Buenos Aires, with lots of interesting places within walking distance. My room was spacious and comfortable, providing everything I needed for my stay. The buffet breakfast was very good, offering a nice variety of options. The staff was always helpful and attentive to all my requests.

The soundproofing in the room could be better—I could hear the voices of my neighbors at night.

The hotel is within walking distance to many interesting places. Alternatively, the proximity of the metro station can be used. It is not a problem to eat in the area in different price levels and variety of dishes.

The beds and furniture were a combination of old and new, probably a renovation and harmonization of styles would be more appropriate. Basically, there is nothing to complain about, but nothing to highlight either.