The staff was amazing, from the guards at the door, front desk, breakfast attendants, bartenders, housekeeping, they all insured we had everything we needed. The hotel is also beautiful. We reserved the palace and our room was spectacular.

The only slight problem was the concierge couldn’t find a package that had arrived for us. But they found it after showing them the proof a staff member had signed for it.

One of the better hotel experiences of the last six weeks of travelling in Patagonia. The location is excellent with some very good restaurants on the same street. The chambermaid service was of the very highest quality. Their attention to detail in my suite added that indefinable extra touch rarely seen in hotels today. I didn’t eat in the hotel because my credit card seemed not to work there. It was strange because it was no where near maxed out (10%) and had worked everywhere except here during the past six weeks in Chile and Argentina.

Absolutely nothing. Simply put it is a great hotel.

I loved it. the location is perfect. the staff went above and beyond. everyone was so friendly and the breakfast was great. especially Camilla, Melanie and Jose were amazing. they helped us get our luggage back after Air France lost it. the facilities are great and everything looks clean and well taken care of. if you are looking for an all around great if slightly expensive experience look no further! the steak restaurant is also a great place to go. Tip- pay with visa or MasterCard, foreign card means no tax and both cards offer a very favorable tourist currency rate- pay in ARS on card and save money.

only that there are no USB connections available at the bed.

Beautiful and unique property. Great location.

Service could have been better. Staff not as friendly and helpful consistently as most hotels I’ve stayed at of this caliber. The concierge was very helpful. However some of the wait staff and others did not seem very welcoming or interested.

The building itself is stunning, the room was spacious and clean, the food at the restaurant was delicious, loved the bar as well, everybody in the hotel was so helpful and great, especially one of the men at the reception, we had the best stay and I will definitely come back here

Nothing to say

The restaurant, the brunch, and the personnel were all excellent! In addition, the concierge service was wonderful, as were the security personnel, the receptionist, and everyone else. The location is fantastic. The garden and the PALACIO section are both amazing! Wonderful greeting!

its overpriced.

Very friendly staff, excellent restaurants, excellent concierge. Fantastic breakfast. Beautiful building in a great area.

Slightly disappointed to find that it was an indoor pool and not an outdoor pool. However, we did make use of the pool and sauna and it was a great facility.

Breakfast was fabulous. Room was spacious and well laid out. Very tranquil. Beautiful gardens. Staff was exceptional and wanted to ensure a great stay.

Didn't like QR code for services. I detest QR codes and don't like looking at my phone for this info. A written option would be preferable. Also, light switches were very complicated. Better labeling for what switch does what would be better.

Location is good, a historical building in the heart of Recoleta. The rooms are big and well maintained, and the garden is very beautiful. The Staff is remarkably nice, very detail oriented and accommodating.

The garden and the restaurants. The old (palace) building. Unfortunately our room was in the other, modern building.

The hotel is under a flight path, so it is noisy a little bit.