The location is perfect, near everything you need ! the fast check-in was very good because i arrived at 8 am.. the staff is very friendly, they help you if you need anything ! The kitchen is very huge, you store your food in different fridges !! The bedroom i took a bedroom of 8 (girls only), it is really nice and cosy, very huge also

Maybe add some salt and pepper in the kitchen

Recently renovated Good phone app for access

The staff are extremely kind, and the facilities are brand new. The beds are super comfortable, each with privacy curtains, personal lamps, power sockets, and a private locker. The kitchen is huge, with fridges and boxes to store personal groceries. It has all the utensils and appliances you need to cook, plus spacious dining tables. The common areas are amazing—there’s a pool table, super comfy couches, a co-working space with plenty of power outlets, and even a lovely rooftop to relax. The bathrooms and showers are clean and comfortable, and towels are available to buy at a very low price. The location is unbeatable—I got off the R3 airport bus, crossed the street, and the hotel was right there! Just 2 minutes’ walk from City Walk, with great restaurants, bars, and Canberra Centre close by. I couldn’t believe how affordable it was compared to other hotels in the area. This hotel has it all. Highly recommended for anyone visiting Canberra! 🌟🌟🌟🌟🌟

Nothing to improve—just keep it up! :)

Really comfy beds, amazing kitchen facilities with lots of separate areas, really good size lockers in the room (even had 3 plug sockets in them), nice games room, very clean bedrooms and bathrooms, showers even had an extra door inside to stop your stuff from getting wet! They also let me store my luggage behind the reception for free. Very nice staff and a great stay. 😊

Only issue was the pool table didn't work, but that didn't affect my stay!

The kitchen was well resourced and well set up.

A black African next to my bed (F) at room 309 spoke on his phone for over 30 minutes at 5am on 10/12/24. Multiple members of that room, along with me asked him to cease and desist. He ignored us. I later realised that he was wearing head phones and probably didn’t hear us. All of the members of that room (save for this man), were in bed and trying to sleep. This man woke up the whole room. He was incredibly insensitive. I went downstairs to complain, but found that the reception was not manned. I used this incident as my cue to leave the establishment. This incident ruined my stay at what was, otherwise, quite a pleasant experience.

Excellent in all aspects, really happy. Staff at the desk really good, and helpful. The guest app made comings and goings easy. I came to visit a friend on a budget and was able to easily see Floriade from this location. It is walking distance to bus, shops, supermarket, restaurants, extremely convenient. Also went on a mission to Parliament House to drop a letter to the PM

The school groups needed to keep the behaviour of the children on track, so they dont run around in and out doors, also with noisy behaviour at evening time. But that is the responsibility of the school leaders. Those leaders need to be reminded there are other guests too.

I like the friendly receptionist from different countries. They always have a good answer for the normal questions of a traveler. I like the nice staff in the cleaning department, they are helpful and with a kind attitude. I like the people who were at the time. respectful and friendly at the same time.

Well, Everything was great, I wouldn't mind to pay for the sauna or steam room. It is a great relaxing service. Due to travelling is stressful but if we could have that option to pay for a steam room session will be fantastic.

- The location it’s so great. - A big table and chairs inside the room was too helpful. - Light in the beds. - Garbage bins to separate and recycle inside the room. So good! - Bathrooms with changing room. - Big kitchen and space to storage your items. - Good wifi connection. - Easy check-in and check-out. - Separate men's and women's bathrooms (but perhaps implement the use of the digital key to enter these as well)

- Pots and pans: need to be replaced with new ones (and add some other utensils that are needed).

Great location, friendly staff and longer term stayers, comfy mattress. Very hot water in kitchen with excellent signage in reference to it. Goki entry system. Very quiet area.

Lack of cups and cutlery in kitchen. Vacuuming of room substandard. I cleaned around the legs of the table in my dorm after dropping an item and on picking it up, also picked up a tangle of hair. Tangled mass of hair around both front legs. Dodgy elevator which stopped on the 2nd day of my stay and was still out of order on the morning I left necessitating getting my bags down 3 floors of stairs at the bottom of which, on the last step, thank goodness, I fell. I did not report it to the staff.

Liked the location, the cheerful and helpful staff, the size of the room, the table and at least one chair, at least one bedside light and the cleanliness of the whole place.

Lack of furniture in the room to store clothes/ baggage or bedside tables. Lack of capacity to adjust level of heating in the room. Lack of character/ atmosphere in the room. Nothing on the walls. Lack of drinking glasses. Ideally we like even budget rooms to have a TV, decent bedside lights on each side, a sink and a small fridge.