The room was great and the location was easy to get to anywhere in Launceston.

We had a downstairs room and it was extremely noisy from the people above. We had constant walking, which sounded like stomping from the above guests. There was also an extremely loud noise through our ceiling of an evening (around 10.30pm), which sounded something like an extraction fan. All we could guess was that someone upstairs was having a shower and had the fan on? This was loud enough to wake up our kids and on the first night, it went for about 15-20 minutes. Some additional sound protection from upstairs would be a big improvement.

It was clean and location was great. Chantelle from the staff was very helpful, attentive to our needs and friendly. We were provided with a locker facility to store our luggage and allowed a late checkout due to our flight being very late in the evening.

1. For a 3 bedroom apartment it would be great to have 2 bathrooms (2 showers & 2 toilets). We were 6 adults and 2 kids and having just 1 shower in the apartment was very difficult & uncomfortable . Also, showering on the bath tub was really difficult. 2. We stayed for 4 nights and the property was not cleaned during our stay. We ran out of dishwashing powder, garbage bags, coffee sachets, etc. It was also quite uncomfortable especially because we had all 6 of us sharing only one shower so the bathroom got really messy and the towels, napkins etc had to be reused for 4 days.

The beds were firm and comfortable. Kitchen was well equipped with a full sized fridge. Plenty of room for 6 people. Coles and Kmart right across the street so self catering is very easy and convenient. Big tv in the lounge. BBQ and outside seating in the private courtyard. A great choice for a family. Everything you need.

Not very wheelchair friendly. 1 step into the apartment and stairs up to the bedrooms. But this can be overcome if you are able to use crutches for short distance and up the stairs. This is not a criticism, just good to know if you have limited mobility.

Our apartment was comfort, clean and modern. We used the BBQ provided and access some extra tea and coffee to cater for 4 adults. Our check in was easy and we were welcomed by a lovely lady who was friendly and helpful.

On check out we were meet by an older lady who did not greet us, she just stated we needed to exit the room so she could inspect it before returning our cash deposit. We felt could have been a bit more pleasant on her arrival as she appeared rude..

Such a convenient location to pretty much everything. Rooms are either upstairs or downstairs and you don't hear your neighbours. Two bedrooms, very large bathroom, kitchenette and loungeroom. It had everything. Everything was clean. So much better then the last 2 places we've stayed at in Launceston.

My bed was quite hard, I'd prefer something softer. My daughters single beds seemed to be perfect for them. I didn't really like that you had to wash and dry your own dishes (as you then don't know if the last people did it properly), and you also need to gather up the rubbish bags you've used and dispose of them in the big bins on the property. At check-in, they did try to make me pay again but I had paid at the time of booking the room.

Launceston was the beginning of our Tasmanian trip. We came by bus from Devonport and the accommodation was an easy walk from where the bus dropped us off. The accommodation is very conveniently located across the road from a Coles Supermarket and a 10m walk from town. The apartment was comfortable with everything necessary but it was a little tired. The staff were really helpful with information about where to go and where to eat.

Comfortable, roomy, clean apartment conveniently located near shops.

Contacting reception via phone prior to our arrival was impossible. The reception desk was unattended when we arrived at 11.45am. We were unable to store our luggage at reception while waiting for our check in time. We were tired after an early morning flight and felt unwelcome. When we expressed our frustration at not being able to store luggage or contact them, a simple apology… “ Oh, I’m sorry” would have gone a long way but was not forthcoming, instead staff were defensive and unhelpful.

The location was great..Target and Coles just opposite. The staff were friendly.Accommodation was good.Loved the heating in lounge and bathroom and electric blanket, Overall had a very pleasant stay, and would definately stay there again.

Needs bigger and better blinds. The bright lights from Shopping centre across road shone through the window all night and couldn't sleep very well. Long Stairway up to apartment wasn't lit up very well, and had very dark carpet, which made it hard to see stairs(not good if your elderly and have bad eyesight.)

Customer service person (sorry I didn't get his name) was very very helpful and friendly. I had a long chat with him and he suggested places that I could go to get stuff and also recommendations for dinner. He also outlined the upcoming renovations in the property and that really got my expectations great to visit again. I would like to thank personally for the friendly hospitality and the nice stay experience.

nothing I could think of.

Being on the lower level we had to put up with the noise from the apartment above us. This is not a reflection on the guests above but rather on the lack of sound proofing between the floors. The apartment complex was across the road from a major supermarket and within reasonable walking distance of the city centre and pubs/restaurants.