The staff very friendly, the facilities, the smell and cleaning standard at check-in was very good. The location is good, just outside the city but no too far to reach by tram. There are also green areas around. The breakfast always on time and the staff always attentive to refills.

You have to leave the “make up my room” tag for daily cleaning (most of hotels you don’t need to leave it, they clean everyday no matter tag or not) and the quality of the cleaning at day 6 it wasn’t adequate for our entire 7-day stay (it’s noticeable that the room and bathroom needs a bit more cleaning than just making the bed). The pillows are very large.

Overall, a nice hotel, very well located, close to green areas, in fact right next to the stop of line 70, which takes you straight to the center. The room was small but nice, comfortable beds, spacious bathroom. The service was nice and professional, we had a very early flight on the last day, so they prepared breakfast boxes for us, which were quite good.

I would rate the hotel more positively, but unfortunately we did not like the breakfasts. The selection was small, the bread was not very good, and the scrambled eggs were probably made from a ready-made mixture. There was always something missing: glasses for juice, clean spoons, and when there were spoons, there were no cereal bowls. The coffee machine made terrible coffee, so we had to order a paid coffee option (!) (I encountered this for the first time in a **** hotel). One day the tea water heater broke down. I asked for tea from the bar, we got 4 cups, but only two teapots... so that we wouldn't accidentally drink too much tea. I had to ask for everything all the time.

I only asked if the restaurant was dog friendly once so we could celebrate my husband's birthday and never thought any more of it. Upon checking in, they took that one line I typed and upgraded our room to a spacious balcony room and had a bottle of bubbly on ice waiting for us on arrival. They were so dog friendly and provided a dog menu which we didn't use because my dog is on a strict prescription diet but I would have in his younger years.

The room service food was quite awful. The chips and penne were like they just came from the fridge despite the cloche covering. The penne was really quite basic and I think they must just use a bottle leggos sauce or something. The shampoo and body wash must contain a lot of preservatives because it made my skin very dry and I could barely run a comb through my hair.

A quality room that was very well fitted out with all the basics, but with some special features such as more than adequate supplies of Vittorio coffee pods and instant coffee tubes, milk, and a selection of quality teas. The bed was one of the most comfortable we have ever slept in, and we do lot of travelling. ( 12 weeks in Europe this year alone ) If was both soft and very supportive. That is very hard to achieve. The room was so spotless that you felt that you were the first person to have stayed there. Breakfast had a good selection of quality breakfast foods. The yoghurt was great as were the scrambled eggs which I had with roasted pumpkin and potatoes. Will definitely stay here the next time we come to Melbourne.

Parking too expensive, but there was more than adequate parking 100m away on the Yarra boulevard which we used.

Breakfast was expansive. Beds were extra comfortable. Room size was great too. Location was great despite not being in the CBD. I highly recommend commuting using the Rideshare bikes and scooters along the river for a very scenic view.

The hotel got rid of the Nintendo room since we were last there - that was our favourite. The breakfast options also weren’t as good as previous - missing the hash browns which were my favourite part. The hotel also had issues with fulfilling requests. Asked for an extra bed in a separate booking, staff were aware of it, but upon entering the room the bed wasn’t there.

Everything was super. Very professional and ever smiling staff. We were checked in as soon as we arrived long before advised checking time. The superb buffet style breakfast, the cleanliness, free Wi-Fi. A tram line running by the hotel. Easy access to Melbourne CBD. Situated in a leafy area with amazing views. I could go on and on.

Liked everything about the hotel, however, it is an area where we could not find convenient shops around. We had to walk a distance to get groceries. Not many outside hotel eating options, unless if you walk, get on the tram or hire a bicycle. The hotel has a bicycle hire facility.

The breakfast had great options, I feel if you're offering buffet, the cafè style coffee should be included. But overall, great service and great venue.

On Booking.com i was told I could choose any room despite having a pet so the point was to have it on the top most floor. I got moved to the ground floor once getting there and no compensation for that change. It seemed unfair given that it says something online but something else in person

Great location - just out of the city, with a tram stop nearby by and short walk to the Yarra River. Clearly new and well finished. We didn't see any cleaning staff - but the room was spotless (5 stars to housekeeping). The room had everything we needed, plus secure car park and venue features such as pool table, meeting room and restaurant.

We arrived a 3pm for checking (probably a peak time) and only one staff member was on to check staff in. There was a queue of people wanting to do the same and we saw at least 3 staff walk past who didn't acknowledge us or offer to help.

Great customer service. Room, bed and toilet were very clean. We got upgraded to room with balcony spa for free but unfortunately it was raining that day.

Ordered coffee and hot choc but it wasn't hot when served. So I guess when you order, you need to mention extra extra hot.

This was our 2nd stay. Immaculate room- bed is so comfortable, big TV opposite bed, shower excellent.

Carparking has increased to $42!! Then the staff member tried to justify it by saying in the city it can be over $60 (incorrect - we have never paid that in the city) and it is because they have better priced rooms because they are further out than the CBD (also incorrect- we have stayed in the city many times for similar or less price). Our stays here are based on location needs, not pricing.