My son (5 years old) walked into the room and said “ohh this is luxurious I’m going to like it here” and boy did he love staying there. ALL of the staff were so friendly to him that he drew the cleaning staff a picture as well as the reception staff. You guys had the best customer service ever! The room was spacious, very clean and comfortable. I highly recommend booking for anyone considering staying. Brysons review is “It was so luxurious, I loved that all the staff smiled at me and talked to me all the time, they cleaned really good and the bed was soooo comfy”

Staff were super friendly and helpful. Sending a big thank you to Regina

Was disappointed that my girlfriend was charged $91.00 for late checkout when I ALREADY REQUESTED and was APPROVED a late checkout - AND I wasn't at all impressed that even though the Booking was under my name that they had my girlfriends Credit Card details WITHOUT her knowledge - which was taken without advising her when she paid for parking. To collect ANY persons Credit Card details without advising them in COMPLETELY WRONG The little lounge in the room wasn't too comfortable

Very spacious, friendly staff, restaurant delivery was fast and could pay by card on delivery, great location

Car parking - we paid $10 which was a great option. Upon returning from our event the only space left had a cherry picker in it - resulting in the need to park out on the street, and move the car in the morning when the time limit began. If charging for parking - ensure it’s not overbooked! Staff told me that someone probably snuck in when it was open - but that is also concerning for security.

Overall satisfied with the stay, great location. Convenient parking, clean apartments, great amenities, bathrooms extremely clean and overall the room was to an high standard. All rooms well equipped, large balconies and beds very comfortable. Kitchen and again all amenities very well. Easy check in and great friendly reception staff. Will be a returning customer. Highly recommend the split upgrade two bedroom apartment comes with two of everything (Kitchen/Bath/Rooms/Balcony etc)

Overall, nothing major. Few issues really: - Vodaphone user (Did not have reception for the entire stay, outside of the hotels control just may be an issue for business stays) - Price (Overall price for the stay can be improved but quite content)

This is the third time staying in this hotel. I prefer to stay on the other side, where there is a balcony, however the room met our needs perfectly for the time we were there. The proximity to everything is great - and DFO Uni Hill is walking distance.

I would like a bit more bench space in the main bathroom for toiletry bags etc as we had no space other than on top of the washing machine. Bending down to the cupboards wasn't practical. Additionally the TV in the main room didn't work properly as the signal was scrambled.

We loved how close it was to where our friends lived and how close it was to the DFO, cafes, supermarket etc. Our room was clean, comfortable and just what we needed for a quick overnight stay. Thanks!

The only negative was that we couldn’t go out on our balcony as the people in the room next to us were smokers and that’s all we could smell. We also couldn’t be in our room with the door open even a little, as the smell of cigarette smoke came in. Maybe those who wish to smoke need to go to a designated area or the hotel be completely smoke free??

Apartment was very large and comfortable. It had everything I was expecting and more so we were impressed. There was a good range of amenities provided and the multi split RCAC was great. Good range of kitchen supplies too. The location is convenient if you need to be in this part of the city as there's a good range of shops within walking distance (Coles, butcher, bakery, reject shop, priceline pharmacy, green grocer). We didn't go anywhere by tram but there is a line to the city just past the shopping centre, so I imagine that would be convenient (not so much for a family of 4, it was cheaper to drive but that's Public Transport Victoria's issue.. and when Myki is replaced it will be better as we didn't want to pay for Myki cards for 4 of us for only a day or twos use).

It wasn't exactly cheap and then adding $10 per day for parking was a bit steep.. I know it's not the same, but a suburban 2 bedroom apartment cost the same per night as the Novotel on Collins Street (1 bedroom hotel room/family suite with king bed and two singles so no kitchen or laundry but same sleeping arrangements and breakfast buffet was included) and the Novotel has a pool.. but we couldn't stay in the city the entire time and get to the family events we needed to be at without driving for miles (we did stay one night there though).

The Fire Alarm went off at 2.33am, a lot of surprised sleepy guests made their way outside. Your Staff member did an excellent job in co-ordinating and ensuring all guests were safe and made aware of the situation. The Fire Brigade Officer advised the alarm was triggered by someone smoking in the toilets. I did notice quite a few guests smoking while outside.

The amount of smokers, one of them triggered the fire alarm.

I was a convenient location close to most amenities.

The website mentioned a gym but we were informed it was a separate business across the road and a fee was payable to use it. When I queried it with staff, they were defensive and stated it was clearly on the website. Turns out it wasn't. They need to be more transparent. copied from website - Maintain your wellness goals while staying with us by accessing our well-equipped gym, offering a seamless blend of ease and convenience for your fitness needs.

Good location. Literally metres from main street, restaurants, a gym, DFO, good cafe across road, and short walk to some good walking trails/reserves and sporting fields. Family room was spacious, with excellent facilities for cooking, washer, dryer. Comfortable and also large living area. Was also nice and quiet. Parking was easy to access, secure and sufficient spots.

Nothing.