1. Friendly staff 2. Clean

1. No kettle in the room 2. Air-conditioning not cooling enough

The personnel at the front desk when we came to check in were super helpful, kind ready to answer any and all question we might have (hvala Miloš) and just overall really nice to talk to. They accommodated the request to put us at lowest floor possible but the overall communication through Booking should definitely be better and faster. Room was nice, a bit smaller than expected and not as visually appealing as the pictures but it was clean, it had all the commodities previously stated and it served it's purpose. Check out is really easy even if it's outside receptions working hours.

Pretty much everything was fine but the plastic chairs and the lamp in the room really threw me off

Breakfast wasn't included, though I paid separately for it. It costed 16 euros per person. I think for that money it could be better. From hot food there was only omelet with sausages and boiled eggs alongside with some milk and other stuff.

For some reason I had to pay cash for the breakfast and overall they didn't accept credit card for additional services. I was able to pay only for the stay with CC.

We had a pleasant stay in Vienna and everyday a walk through the University and Campus area into the heart of the city via Rathausplatz. And everday at evening it was lovely to come back to the hotel and have a late evening coffee in the lobby. The breakfast was great and included all one need for a fresh start of the day. We had a familyroom with good space and nice beds. We'll come back. Auf Wiedersehen!

Good location with access to U Bahn, and trams on various routes. Constant availability of hot drinks from machine in breakfast room until late at night, no cost. Bicycles available to borrow. 2 supermarkets & nice cafes/ restaurants close by. Could walk to the Volksoper.

Near busy roads so noisy if window open, air-con in room helped a bit, it was very hot weather during our visit. But pros far outweigh this one negative comment.

Room was clean and felt comfortable

Check in was hard. I had messaged the property saying that I would be arriving after 11pm, however they never responded to the message. Only when we arrived three was a sign saying that we had to call a number for another hotel who helped us check in, but 100% sure of everything at that hotel.

The staff are friendly and helpful. The room is quite spacious for 4 of us. The sofa bed is comfortable too for my 2 boys. Kitchen is big enough for us to cook. Is walkable to 2 metro station. There is a few supermarket nearby too.

The only thing is that the room we got you need to take spiral staircase to go up which might not be so convenient if there's no one helping to carry up the luggage and might be hard for elderly or someone with knee problem. But other then that is great.

Location was very good, we reached to the center within 20-30 minutes, it was near bus station, Metro. The public transport was working excelant, so there is no need to overpay for the hotel in the center of the city. The Coffee machine (Capuchino, Hot chololate) was free of charge.

The Elevator was not working for 3 days and every day in the reception they were saying that tomorrow it will work, but we didnt manage to see it.

Room fine, though hot under the outside conditions. Climate control in the room should have been better. Otherwise OK. Service during breakfast very good.

Under the hot conditions of August 2023 it appeared to be imposible to adjust room temperature to comfortable conditions. Sweating the whole night. Internet was weak in the room and even in the lobby. Not up to standards for business stays.

Everything was really comfortable, and stylish! When you enter the hotel you can see all these beautiful paintings and chandeliers. It is clean and everyone is nice, especially Robert and Kris from the reception. Also the housekeeping lady was so nice to me :) (unfortunately did not get her name)