I had an unexpected and stressful situation after my original hotel cancelled my reservation just hours before my arrival. I found this hotel last-minute and honestly, it was the best thing that could have happened. From the moment I arrived, the staff were incredibly kind and supportive. I checked in feeling anxious, but they immediately made me feel welcome and calm. I also had a small issue with my card during payment, and they were extremely patient and reassuring — they told me not to worry and that they would assist me whenever I was ready. The room was clean and comfortable, and the overall atmosphere of the hotel was peaceful and warm. I’m very grateful for the way the staff handled everything with such professionalism and kindness. Thank you for turning a stressful day into a pleasant stay!

Amazingly clean tidy modern equipped room, reasonable size for 2 people, iron/kettle upon request, excellent breakfast for 19euro, products organic&high quality, great steady wifi, easy tram 37, 38, D to the center, so frequent!!! Safe area, supermarket, pharmacy near, excellent staff (especially Karo, so sweet and helpful) but all staff is super friendly positive people, from ladies at breakfast, our housekeeper Noora absolutely sweetest person on earth🧡🧡 that took care of our room 116, so gentle polite&caring. Big thank you to her!! Overall it was great stay for us. I loved the vibe of this hotel lobby lounge, very welcoming. Only wish there was more backgeound music maybe? Only once I heard really nice song on my way out, my favourite song, oldie, made me stop&ask receptionist to play it again😁 that was such a good uplift to my whole day ahead. Very memorable moment, to me as musician at least such details make difference. Big hug to all ladies that made our 3 days in Vienna amazing!!!!

It is not really something major honestly, but for info for future visitors might be important: 1. Heavy traffic outside, so fresh air comes with noise. Sleeping possible only with shut window. Otherwise soundproof windows do great job. 2.Shower 3 in 1 soap didnt agree with my hair, so had to buy own shampoo. Could be personal. 3. Nearest Metro stations U4 looked a bit off so we only used it once day time😅 but trams were amazing hop on/hop off touring option (we bought 72hours wiener linien ticket, so felt free moving around, highly recommended, huge saving)

I had a pleasant stay at the hotel. The room was clean and well-maintained, with a comfortable bed that ensured a good night’s sleep. The breakfast was a nice surprise — fresh, varied, and tasty, with both hot and cold options available. Overall, the atmosphere was quiet and relaxing, which made the experience even better.

The only downside was the shower. It was difficult to maintain a consistent water temperature — it would suddenly switch from a comfortable temperature to very hot, which could be quite uncomfortable and even dangerous if you’re not paying attention. It would definitely improve the experience if this issue was fixed.

The location of the hotel was very good. It is very close to tram stops. You can reach the old city with a single tram. It is also easy to reach by metro. The staff was very helpful and friendly. The rooms are quite large. There is a chair in the room for sitting other than the bed. There is a closet for clothes. The bathroom is also very large and has all the necessary equipment. The rooms are cleaned every day. Breaffast is very good. It is an open buffet and has many choices and it is 18 euros if it is not included and worth the money. And the neighbourhood is safe. There is a coffee machine at the lobby which is free.

nothing

Good breakfast and perfect for a family in terms of tram and metro location

Front staff did not really know about transport advice - children travelling for free on Vienna pass etc. First day room was not cleaned all day we were out and an attempt was made at 3pm when we came back tired and wanting to rest. We made sure we mentioned it the next day as we were leaving and it was done when we were out, but yes they did say they do not automatically clean daily if not requested - best to request!

The room was great!! A really nice family room with two big spaces. Big beds and a balcony was a plus. Clean with nice finishing. The breakfast was awesome. A lot o variety and quantity. The parking was small but safe. It had a car charger but a conventional car was parked there so we couldn't use it. The personal was great! very pleasant and helpful

As I mention before the parking was small. It had a car charger but a conventional car was parked there so we couldn't use it. If we had known we wouldn't have paid for the parking and we could have parked around the hotel. There were a lot of parking spots available.

Staff were helpful, room was clean.

There was only glass that separated the toilet from the room. Not good if you want to keep some things private.

The staff is very friendly and helpful. Our room was spacious, clean and well equipted, with sufficient storage. The hotel is very close to U-Bahn and S-Bahn. Breakfast was very good. The staff was constantly checking if there is enough food and cleaning the tables. Our kids liked free hot chocolate (coffee and tea are also availabe) in the lobby very much. In the lobby you can even find a small play corner.

Breakfast was crowded. Also due to hotel guest who were staring at their mobile phone when finished instead of giving their place to new customers. The hotel is positioned between Guertel and another street, which means that it can get very noisy if the windows are opened. You cannot hear anything if windows are closed though. Hotel garage is too expensive.

Everything was great. The room was clean and cozy. The breakfast was really good and tastefull. The staff at the reception was really helpfull and nice, especially Gaia and Milijana that did their best to help us with information about everything. The location was really good. 2 tram lines and 1 U line in front of the hotel and another 2 in very close distance.

The only thing that I would like to have was a fridge in the room. The staff made every effort to help me with the kitchen fridge but it would be better for me to have one in the room.

Stylish rooms . Trademark Inis style I would say Good breakfast with a lot of choices and vegetarian options Hotel is right next to a tram stop and a few minutes from U line metro station Hotel will email or message you in advance to tell about the best public transport options to get from the airport . FOLlOW THIS if you have big luggage as google maps gives you options that are not convenient Tea coffee machines accessible through out the day which was very different form many other ibis styles I have stayed in many other countries Staff very nice and helpful

No locks for toilet Can get surprised if you are quiet 😃