a big room. they give us the room key, before the check-in time

it was very cold in the room when we arrived. The heat was turned off and outside were -2 degrees. the bed could be better

For me, the best thing about the room was its fantastic location—I could easily walk to almost everywhere I needed to go. There were plenty of dining options and a grocery store nearby, making it incredibly convenient.

First, the Wi-Fi connection in my room was quite weak, and I had to place my phone in a specific spot to get a signal. This might be due to the building being older. Second, while the bathroom was very clean, I noticed issues with the cleanliness of the bedroom. There were hairs on the bed sheet and the table fabric, which made me feel that these areas hadn’t been properly cleaned or washed.

I recently stayed at this Vienna hotel with my mother and was exceptionally pleased with the wonderful hospitality. The kind attention we received made our stay truly enjoyable. In particular, we must highlight the exceptional service from the lovely receptionist Niku. Her friendly and welcoming nature really set the tone for our time there. Niku was highly attentive - always promptly answering any questions we had and ensuring our comfort needs were met with a smile. Her sweet sincerity embodied the caring ethos of the hotel. Beyond the fantastic staff, the facilities themselves exceeded expectations. The location allowed easy access to transport links when sightseeing. Yet it maintained a quiet coziness that ensured restful nights. Our room also impressed with ample space and pleasing decor. We always returned to a spotless, tidy room warmed to a toastiness combating winter chill. When visiting Vienna, comfort and hospitality go hand-in-hand with experiencing the magic of the city. This wonderful hotel delivered on both fronts through convenience of locality, conscientious service, and cozy but spacious rooms. We highly recommend for any travelers seeking accommodation that feels like a home away from home.

Everything was fine. Location super, tram line D take from Vienna central to location and then back to city center. The staff was very friendly and kind. Accommodation and beds were bery comfort and very clean. Bedsheets were absolute cleaned, which I was very concerned. Around there are lots of coffee shops, restaurants and supermarket. It was a quite area, highly recommended

I would like that the floor to be more clean but otherwise everything was ok.

The location is perfect, the room is clean and spacious enough for the purpose of sleeping and showering, the amenities are great, really close to the centre. The staff was also very helpful. Wonderful price to value ratio overall.

Although they were pretty upfront about periodical reception times and contacted us 48 hours in advance and on the day of arrival to ask about our expected check-in time, a 24/7 reception (or at least 6-22) would be great.

Very friendly and helpful staff Very clean and spacious room Immaculate bathroom with hot water available all day Generally quiet and safe hotel

Not in a very central area (in the evening, there aren't many people or shops, which could create a sense of insecurity) The reception is not available 24/7

Very good location, about 15 min.walk from Rathausplatz. Nice and peaceful location, with shops and restaurants nearby. Room was simple, but with everything that is necessary for few day staying. Good breakfast- bread, different sweet and savoury spreads, cheese, meat, vegetables, fruits, coffee/tea, juice. Nice and polite staff.

Thin walls, sometimes we could hear noisy neighbours very well.

We loved the location of the hotel. More residential area away from the touristy zone, but still walking distance to the big sites. We love a more authentic experience and we like to ride the public transit. This hotel gave us all those options. A wonderful pizzeria was on the street just below. Our room faced the street with a large bay window, a table and chairs and the side windows opened- like having a balcony. From the outside the hotel is nondescript, and even the street level hallway is a little dark, but the room was modern and light with high ceilings and that beautiful Vienna charm. We loved it!

1. The check in staff (very pretty lady), was super cordial, polite and helpful. She stayed at the hotel till i arrived to check in (and i checked in very late a night), i know that's their job and responsibility, but its a nice gesture. She was very accommodating, making sure i had all the hotel amenities before she left. Thank you! 2. The room that was provided to us was beautiful! Very spacious, spotless, comfortable king-sized bed, clean and efficient bathroom, an adequate walk-in closet and a safe that was provided. 3. Room service did a great job cleaning our rooms when we were out. 4. The location of the hotel is not exactly right in the centre, but it was within a location that was lively, full of great restaurants and pubs, and super convenient and reachable by tram (5 minutes walk from the tram station), and only a few tram stops from Vienna centre.

1) The hotel is located in an old building (i presumed by the looks of it). Since i checked in late, everything was dark. I got lost while being in the hotel building since there was no signage inside the building. And i had to wait for someone to actually leave the building so that i can enter since i didn't know which was the bell to the hotel (maybe i should've looked harder). Other than this small point, everything else was lovely!

Room and bathroom were clean. Staff was kindfull. Price and performans was good. When you enter the pension you can not understand that the building is old. The Reception, room and bathroom were refurbised. It was good experience.

The pension was in first and second level of an old building. The entrerance of building is not good but the pension refurbised.