Great hotel! After an initial mix-up with the rooms on check-in, we were quickly shown to our correct room, which was superb! The room was much bigger than expected, with an enormous fireplace and large bathroom. The bed was huge and very comfortable. I often struggle with hotel pillows but the bedding was great. The bathroom was long but not narrow, with plenty of space. The location was excellent; just a couple of minutes' walk from the Grote Markt. I'd definitely stay here again when I return to Brugge.

The door to the room had to be pushed firmly in order to close it fully. When we woke in the morning after our first night we noticed that the door was ajar as we obviously hadn't pushed it hard enough for the door to catch fully. Once we noticed the problem, we made sure to shut the door properly, but we were conscious that we were almost slamming the door to shut it, which would possibly have been heard by other guests.

Super accommodation. We were allocated a large ground floor room with a large bathroom. The room with en suite was clean and well equipped. Clean soft towels daily, as well as toiletries topped up daily. Tea and coffee making facilities in the room. Lovely full-length mirror for dressing and doing make-up. TV, hairdryer, heating. Lovely big shower with good water pressure and lovely warm water. The room was comfortably warm. Superb breakfast with eggs made to order. Hotel staff friendly and helpful. All in all, a fantastic stay!

The lighting was a bit dim, and two of the spotlights were intermittent, not always coming on, which we suspect is a wiring issue.

Staff were amazing, such a beautiful, warm, and effusive welcome. Always looking out for us and asking after our day. Amazing breakfast, so fresh and yummy. Again, staff were flat out but always calling out, offering to help everyone and imparting wisdom about Brugge. Room and bathroom were very spacious, lots of floor area in our quad room. Very clean throughout. Town market square, pubs, laundromat, restaurants, shopping all 150 metres up the road. Late night restaurant next door at the cinema. Easy to find our street when on the market square, look for the shop with the bright red door.

Everything was amazing. Spiral staircase was a challenge for some of our group, but the back stairs were straight, which was very helpful. We were heavily packed, and felt terrible that our beautiful hostess had to carry our bags up and down the staircase after our feeble attempts failed.

Everything! The lady who I assume is the owner goes above and beyond for her guests. She was absolutely brilliant (so were all the staff). We've just completed a trip of parts of Europe and have stayed in many hotels, and this was by far the best of the whole trip. Would recommend this hotel to anybody! The room was a nice size, and the bathroom was very roomy. It was very clean and it had the extra touches. It was in a great location, we did have trouble sleeping the first night due to loud music from a nearby place but the second night was very quiet and this was a weekend so it may have just been a one off. Have read that others had to stay upstairs with a spiral staircase, but luckily, we had the ground floor, so we didn't have that issue. We felt very welcome and would definitely stay here again.

Couldn't list a single fault.

My stay at Boterhuis was nothing short of perfection; it's situated perfectly in the city so you are in close walking distance to all the best museums, squares and buildings without being too close to the busier areas -- so you can get a decent night's sleep away from the noise of the centre! The breakfast was delicious, and the staff so attentive as they offered to make you any kind of eggs that you wanted, and they even offered to make you tea and coffee if you were already seated! All in all, the Boterhuis is a wonderful hotel and I could not recommend it enough!

Fantastic staff, patient with our needs. I think it was Annie who was the lady on reception and helping with breakfast, She deserves a medal. Breakfast was buffet/served with very wide choice including eggs cooked to order. Room was at the top of one of the towers, Spectacular in size and character, Bathroom modern but classic in style with big clawfoot bath and truly spacious. AND all thus within 5 minutes walk of the centre of Bruges. By far the best hotel we have stayed in for many years .

It was all good

Quirky, great decor, interesting, fabulous location & good price. Friendly staff. Bike store. Good breakfasts. Safe.

There wasn’t anything I would describe as not liking about the property but my constructive criticism would be that the room, although clean on the whole needed a new toilet as it looked beyond getting to the level of clean I would like & the basins (inside the overflows) were a bit black. There was thick dust on the tops of the lights over the basin in the bathroom & the window didn’t shut in the bathroom. Our preference is also two pillows each as standard ( we asked for 2 additional pillows and got them promptly, thank you). I think the bed could do with a headboard, the pillows slip down the back in the night. where it’s not got one.

The room was excellent. A large very comfortable bed. Lovely large bathroom with a sink for each of us. The bed was super comfortable and the room was so quiet. Jan was extremely helpful and everyone there was friendly and made you feel at home. It's in a fantastic location, just less than 5 minutes into the main square and the free shuttle bus back to the station is just 250 m down the road. Would honestly never stay anywhere else in Bruges.

The fact we had to come home after only 3 nights stay!!!

Great location and very conveniently located near the central market. Room and bathroom was very spacious and well kept with an air conditioner included. Breakfast was fairly good and fresh every morning. The owners/staff are pleasant people and helpful in providing us with a tourist map as soon as we checked in.

Stairs were quite steep for our comfort, perhaps this being down to an older property. Few mosquitoes were present in the room, which disturbed our sleep occasionally even though we never opened the windows. Would have been good if they could manage this by regular spraying of the rooms or installing some electrical insect repellants.

This hotel is a 3 minute walk from belfort center. It is a prime location which is what you're really paying for. The front desk help was so nice and very helpful. Parking is extra and you have to drive around the block to get there. We had a breathtaking view from our room. While our room was MASSIVE, it wasn't decorated or homey feeling. It felt more like a dungeon because of the dark color and lack of decor. However, the room was rich with history and you could feel that. The simplicity of the room wasn't a problem because we were barely in the room anyway, but i note that fir ithers whi may be expecting more. Our room had a king bed and an additional twin bed in it. The bathroom was large and had everything we needed. The breakfast was fresh and delicious and they had a quaint dining area. Considering the location and size, the price was top notch! The hotel was gorgeous and worth staying at. Overall, it was a great stay and we would stay here again! Thank you for your hospitality!