It was a very unique experience, the hotel literally looks like a palace. Most of the staff was very nice and helpful.

Beware that not all rooms look the same, in the pictures we saw some very glamorous rooms, so we were a bit disappointed when we got a very "normal looking" hotel room. Some of the plugs in the room were not working, seemed like a faulty circuit. When I mentioned this at the checkout, the lady thanked me but did not apologise for the inconvenience, and didn't really seem to note it down either The spa and gym are a bit underwhelming. One of the treadmills needs replacement and there are barely any weights Ordered food once and had to go pick it up at the reception. Not outrageous, but at a 5 star hotel I would expect the luxury of someone from the staff bringing it to the room honestly Quite pricey breakfast and spa

The new young gentleman who takes cares of the guests cars and suitcases represents perfectly your 5*. All the ladies at the reception are just perfect. The bar tender is the best of the world and the young waiter with short blond hair makes you fell high in a minute. Shortly, you are the best of the best, congratulations and see you soon…

My wife disagrees if I sell our house to come live in your hotel

This is a beautiful hotel with warm, welcoming staff. We stayed for our honeymoon and the hotel certainly made us feel special. The breakfast is amazing, the rooms are gorgeous and we enjoyed the relaxed atmosphere. We stayed for 3 nights originally but loved it so much we opted to stay for an additional 2 nights. Perfectly located in the centre of Bruges too.

This hotel feels like from a fairy tale and I felt I was a princess for a few nights. Definitively I feel only in Bruges you can get to experience this. It felt historical, well kept, good treatment from the staff. I stayed like in an "annex rooms", which I preferred honestly more than the "main building" since they seemed very new and modern and didn't clashed with the castle vibes. The room was huge, had everything you need, very well kept an clean. The bed was amazing, you just wanted to stay sleeping. The breakfast was superb also. It is located very near to the main square and has lots of restaurants nearby. Also very near the train station, 5-10 minute ride.

Everything was perfect.

Everything was perfect. I had communicated with the hotel via email about special room requests and they responded timely to my correspondence and exceeded my expectations on meeting the request. The staff was extremely courteous and friendly throughout our staff and cheerfully responded to our many questions regarding city activities. I also appreciated their assistance with holding our luggage before we could check in, making taxi arrangements for the 4 of us, and holding our luggage after checking out to allow more time to experience the beauty of Bruges.

My stay was too short!

Lovely hotel in a beautiful historic building that is nicely decorated and has great common drawing rooms to sit in and nice reception area. The christmas trees and decorations were especially outstanding and the christmas feature in the garden looked lovely. Our room was very nice with huge bed and nice shower. Really nice busy hotel bar that was well managed - went there 3 times and though it looked full they always found us a table and service was pretty quick. Overall I thought it lived up to its 5 star status.

Only a few minor comments. Small toiletries in bathroom but ok - e.g. small tube of shower gel though new one received each day. Tea and coffee in room was fine but only had creamer. I prefer milk to creamer even if has to be uht. No iron or ironing board in room though we didn't particularly need one its just something that is maybe expected in a five star? None of these things detracted on our stay - we had a great time.

Extremely pleasant stay. Our third stay at Duke’s. Reception staff and all other staff were very friendly and helpful. I have to especially praise Thomas (a trainee) who was at reception at our arrival and was most efficient. I wish all hotels we stayed at this time, nine of them, were staffed by such professional and friendly individuals. The room was spacious, wonderful large beds, nice bathroom. Breakfast excellent, good mix of food. Very good cappuccino. Dinner at the restaurant was great. Service exceptional. Will be back.

Can’t think of anything!

Wonderful historical building, well kept, near the centre of Bruges. Very large room with huge bed. Cozy common space near the reception and a private garden (not used because of the weather). Helpful staff. An incredibly reach breakfast (it is the first time I see champagne available at breakfast, even if it was Spanish cava)

Difficult to reach by taxi (our driver was not of Bruges and got lost in spite of the navigator). No possibility to regulate the tenperature in the room. When we arrived, it was very cold and they offered us an electric heater. From the following day it was evenn too warm, and we had to open windows.

How often do you get the chance to live in a palace? This was the palace where Charles the Bold and his daughter Mary of Burgundy lived (and indeed where she passed). The hotel is beautiful and is nicely located in Bruges, close to everything but not in the middle of it all. That is to say, you get the best of both worlds. Our room had a city view with big windows, allowing you to see the entire Bruges skyline, listen to the bells, and see one of the golden statues of the Duke’s Palace that adorn the roofline. The bathroom was spacious and had a separate bathtub and shower cabin. There was a window from the bathroom into the main room, which was nice. Breakfast had many options, including a station where you could carve your own Belgium chocolate (dark, milk, and white) with a two-handled knife! There were lots of fresh fruit options, waffles, and even sparkling wine. Many standard breakfast foods were available in the buffet, but omelets and lactose-free coffee options are available when you ask. The back room of the dining area is a little dark and not as nice as the front part, which has a wall of windows which allows you to see the palace while you eat. A coffeemaker is in the room, and we asked for a tea kettle and bottle opener from the front desk. There is a nice souvenir store just around the corner that stays open later than the other stores and sells a good variety of Belgium beers (and other things). We enjoyed staying in the Palace and it added to the experience of being in historic Bruges.

Excellent location, all the best sites are within walking distance. The garden terrace is beautiful and quiet, with attentive staff who will bring drinks and snacks. The breakfast rooms are a delight, with staff to supply tea and coffee as you help yourself to the varied buffet (including bubbly!), including fruit, cheeses and yoghurt. Sadly, the menu doesn't stretch to mushrooms (as a vegetarian, I have no need of bacon or sausages). The lounges are comfortable and quiet, the hotel staff are all friendly and helpful.

The room, although immaculate and comfortable, lacked mirrors of female height. The step-in shower caused some flooding and the shower head wouldn't stay at the correct height.