Nice basic hotel. Great central location. Easy to get to from train station by tram. Free water and coffee. Good size room. Comfy bed. Clean. Wifi was good. Breakfast was ok but not great. Large window to open and enjoy air. We enjoyed our time at this hotel and in Ghent.

Relatively expensive for a basic hotel. Early check-in for an extra fee. They gave us a disabled room, which was a bit traumatic for me. They refused to change our room, even though we had booked another room. They claimed someone had to stay there, and so we were chosen ones.....

Location is great. You are very close to main squares, old town and shopping areas. Hotel is clean, staff is good. Customers can use the free coffee/tea machine 24/7. Our room view was amazing....directly looking at the bell tower and the townhall

Some basic amenities such as safe, mini fridge and tea/coffee machine were missing in the room. Even for budget hotels these are quite common facilities nowadays. Hair dryer in the room was not working properly. I used it for 20 seconds then it stopped. You need to wait another 30 seconds to use the hair dryer for another 20 seconds.

Great hotel for exploring the city of Ghent. Everywhere we wanted to go was within walking distance. The hotel was modern and exceptionally clean, with a wonderful smell when you walked into Reception. The breakfast was good value for money, with plenty of things to choose from, hot and cold. There was also unlimited free tea, coffee and water in the Reception area, which was great. The staff at the hotel were very helpful and friendly and it was a great place for our group to base ourselves for a busy weekend touring the city.

Would have been better if the hotel had a bar, but that is our fault for not realising that before we booked. Nevertheless, we weren't disappointed with our choice and still happy we booked.

The location was perfect for sight seeing. The hotel reception area facilities were good...free hot drinks and snacks for you to purchase if required. The room was clean and the staff were helpful.

Being woken up at 0600hrs by goods being delivered to a nearby shop (we could see it out of our window) which was then followed by the 'shop' workers playing loud music until approx 0745hrs. I accept this was not the fault of the hotel but it did affect our sleep. The receptionist advised us that work was not allowed to start before 0800hrs and she would look into the matter . The breakfast was cold and unappetising.

It was room was quiet, the location was excellent. The staff were friendly and answered any questions. The breakfast was good and this room and the whole hotel felt calming and tasteful decoration and furnishings.

The rooms were compact, a little more space to move between bed and desk would be useful and a longer wardrobe /hanging for dresses. I couldn't work out how to use the hot water machine in Reception and staff were too busy to help..perhaps a sign to explain which is for coffee and which for water?

Great location. You couldn't be more central to all the best places to visit in Gent. And considering it's so central the windows are so good that once shut you cannot hear the noise from the street below at all making a peaceful retreat after a day walking around the city. Nice clean room and comfortable bed. We will definitely look at staying here again on our next visit.

The room was very hot and the air conditioning would not stay on. And because of its amazing central location having the windows open of a night wasn't a good idea with the street noise below. Only had breakfast one morning because options were limited and not the best. But plenty of nicer places to go for breakfast all really close by to the hotel.

The location is superb and convenient, we were able to access to the main sightseeing areas within 5 mins, and also there are many places to shop and nice restaurants to explore.

It was not very convenient when we could only get water from the coffee machine located at lobby, the staying experience could be better if there's water dispenser in each floor. At the meantime, we were not sure why the receptionist who assisted us with check-in treated us differently than the caucasian guests, as she was very helpful and informative, and provided some information about restaurants and also events nearby. But when it was our turn, she didn't share any even we asked proactively, which left us with least impression and didn't feel comfortable to interact with the reception desk during our stays.

Breakfast was simple but good. There was a good selection of food both hot and cold depending on what you wanted. The coffee was also surprisingly good. The location of the hotel was superb. It was walkable to everything and very close to transit. There were plenty of options for food nearby (and reception gave us a list of recommended options). Being in the heart of the city was really great and allowed us to see a lot. The hotel overall was really clean and the room was in great condition when we arrived. The overall size of the space was perfect for our needs.

Our room was partially cleaned (bed made and towels replaced) a couple of times but when this happened, the coffee in the room wasn't replenished and the mugs weren't replaced with clean ones. This was a small issue as there was always coffee and cups available in the lobby area.

I liked that the location was really near to the center, to the "must see" in Ghent. Walking distance. When i was searching in the map, i thought it was far but i was surprised that hotel was just 1 block away. The reception was also very nice. We checked-in around past 12pm but we were able to get our room immediately and not wait for the advertised check-in time. Also, when i booked this hotel, i requested a room on the upper floor for the view - i got my room and it was great view. They have free coffee and water in the lobby for the guests. The room is minimalist but worth the value of I paid.

Nothing that I remember.

Clean hotel, excellent location, warm and rather comfortable bed. The breakfast staff were lovely.

The sink was clogged in our room. We noticed this upon our arrival, we couldn’t even wash our hands without a sudsy puddle forming. We asked the night shift front desk employee for help, but she shrugged, said she would need a special unclogging liquid they didn’t have, that she could maybe ask for a plumber to come by the following day, but it was unlikely the plumber would come, as it was a Sunday. I’m fairly sure a €5 Mr Muscle gel would have done the trick. Because she wouldn’t help us, we had to wait for a long time to use the sink, since it drained so slowly. There’s just a microwave on sight, no stove. If, like me, you have food intolerances and you can’t eat 90% of the food provided, they can’t offer any alternatives.