We didn't have breakfast there as it wasn't included in the reservation, so no comments on that. We liked their support in the open facility to bear a late check-out which wasn't approved but they did keep our luggages and provided a space for shower prior to leave the hotel.

We do understand hotel check-in/check-out policy. I advised we'd be making a check-in by 10pm instead of 2pm, regular check-in hours. I also asked if I could have a late check-out, 4pm instead of noon, which they asked to make a new reservation. I wish they had allowed us to compensate those 4 hours of late check-out without charging a new reservation.

I was able to enjoy walking the Paulista avenue and stopping by nearby restaurants or a supermarket. Unit size was good especially the living room area, which seemed to be larger (or similar) than the bedroom. Breakfast was good for me.

It took more than 30 minutes to finish checking in because the reception was understaffed. But I try to understand since it was Dec. 30.

Excellent location, easy walk, one block uphill to Alameda Santos, two blocks to Av Paulista . Spacious room. If a little dated.Great hotel staff, excellent cleaning service . Laundry available in the property.The property has a comfortable atmosphere.Well equiped gym.Convenience store on site. very handy.

The room looked a little dated and tired, stone counters in the bathroom are heavily pitted and collect water. There was demolition going on daily outside my window, every day an early start at 8 am.A new building is coming to that location.

Great location in Jardin, near Avenida Paulista, shops and banking. a variety of restuarants. The hotelm had a fairly large gym plus a large swimming pool, and outdoor terrace at the rear of the hotel. It also had a convenient restaurant located in the lobby of the hotel. Pleasant lobby and entryway.

I had a small one bedroom suite . Comfortable bed,plus black out curtains. However the closet doors were difficult to slide open. The black out curtains came off of their tabs , so allowed in daylight. Advised the front desk. They did send someone to repair , but they did not do a great job. The room is decorated with grey walls, and grey furniture.Spartan feeling.The room looks tired.

Location, value, comfortable

The shower was not draining properly and when I opened the shower door the water flooded the bathroom floor. I told reception about this on my first night and they said maintenance would look at it the following day but no one fixed it during my stay. I had to stand in the shower when it finished and wait until the water went before I could step out but even at that water still came out on the floor

The room was brilliant! Extremely clean and spacious. We had to extend our stay for one day, and the hotel staff were more than happy to accommodate us despite being a carnival season them running at almost full capacity! Thank you, thank you, thank you!!!

Nothing.

Nice and helpful English-speaking staff. Spacious, clean room, very comfortable. Tasty breakfasts (however not a lot changing so during longer stay could be a little boring). The pool is big and clean. Location is perfect.

Breakfasts could be more various as during longer stay could be quite boring. However, overall experience is great!

I had a pleasant stay here and would be happy to stay again. Hotel is in a great central location in a nice neighbourhood which is quite safe. Staff were friendly and rooms were clean and functional with no issues encountered. Breakfast was pretty good. Overall a pleasant stay.

Waiting for the elevators can sometimes take a while.

The rooms are well organized and clean Location is perfect

Staff not so cooperative since we speak english not portuguese.... we had an issue with the microwave but they did not send anyone to check during our full stay although we asked on regular basis. Breakfast not so good

The room was nice and the bathroom was spacious. The hotel is close to restaurants and attractions in Sao Paulo. The breakfast was nice, especially the casava bread. There is a pizza restaurant in the building that is open until 11 pm and a good option for dinner.

There is no cups nor a kettle in the room. The pool was under renovation when we stayed.