SPA and massage

The receptionists could be much more smiley and communicative The food must be in a higher level The meal for the festive dinner was simple and bad prepared

It was very clean.

The outdoor pools weren’t working. Our room had a column in front of our window and we couldn’t look outside from the bed.

Clean and cosy rooms. Good breakfast. Very nice swiming pool with warm water. I would stay again.

Dinner menu of the restaurant was good on paper, however the food was not really very tasty.

The atmosphere at the hotel is quiet and relaxing. The breakfast is excellent and varied, the rooms are fairly large. The spa is excellent, a 30 degree heated pool, a sauna and a hammam which is actually a huge jacuzzi spring. The staff at the reception did not speak English, we somehow managed. A very satisfactory stop for a night in the area. The receptionist did not provide any explanation about the stay and the conduct at the hotel, we looked for the towels for the spa in the spa itself, it turns out they were hidden in a small bag that was placed in the room.

The spa was great. However, you do need to know that the outside pool is seasonal. While we were there, the children's pool outside was working, though. You get all that is necessary in the spa (three pools, one pool inside, one children's pool outside, a big pool outside, a Roman bath, a sauna, a salt room, a steam bath, warm sunbeds, plus massages and pedicures but at an extra cost. The rest of the spa is free to use.). The breakfast is also very good. It's a buffet breakfast and anyone can find something to their liking. The tea they serve at breakfast is especially tasty. The location is nice and quiet, however, there isn't much in the vicinity and if you want to go to a nearby town or city, you do have to go with a car. However, it's much cleaner than being in an actual city, because you can take a breath of fresh air. The lack of a city nearby was a positive experience for us. It is a great hotel and it has a great location if you want to relax and rejuvinate. If you are looking for something to explore, Tsari Mali Grad (a cultural historical complex) is nearby, in the village of Belchin, and it's interesting to see for newcomers.

If you want to have somewhere to go, like a town or city, you have to go by car. Samokov is 15km away. However, we picked it for the quiet atmosphere with fresh air, so this was actually a positive for us.

It was incredibly clean, with a stunning view, and the staff were super friendly and helpful. The swimming pools were fantastic, sparkling clean too. The spa area was beautiful and big enough for all of us to enjoy. We visited in April, and although the outside pool was still closed, I imagine it will be absolutely lush once it's open for use.

The restaurant has different management and it's absolutely rubbish. You can vape there, and after our complaint, we've been told that that's normal and they can't do anything. Same with all the kids playing on phones and using their phones on very loud and annoying music. Not relaxing at all. Overpriced oily dishes. We had some spinach balls that hardly had any spinach. I guess they were frozen potato balls. Very disappointing because the hotel is good. Very noisy neighbour

Good indoor pool with warm water (outdoor pools were already closed), good SPA, friendly staff, cozy room with balcony. Decent breakfast and restaurant prices are not too high.

There is no elevator in one of the hotel buildings, you have to climb up to the second and third floors by stairs. There is no way to dry wet swimsuits in the rooms. The shower is mounted very high, people shorter than 170 cm will not be able to reach it. At my request, the reception brought me a special stool for this. The changing rooms in the pool and SPA are quite cramped. They can comfortably accommodate two, maximum three people. We were there off-season and we were lucky with this. But with a large number of visitors there will be a crush. In the corridors between the pool and the spa, the floor is rarely cleaned, so it is very slippery there.

The hotel is an exceptional destination for a truly relaxing getaway. It boasts cozy, stylish, and immaculately clean rooms that offer ample space for guests to unwind. The restaurant is a culinary delight, serving a diverse and delicious breakfast that ranges from homemade bakery to refreshing soft drinks. Guests can also enjoy homemade yogurt and plenty of fruits, all contributing to a rich and varied dining experience. The SPA center provides a variety of treatments designed for ultimate relaxation. It is a haven for guests seeking tranquility and rejuvenation. The extremely friendly staff of the hotel were always ready to assist- from the reception, lobby bar, restaurant to the spa center, and even the courteous valets, every member of the team goes above and beyond to ensure guests have a memorable stay. This hotel is a testament to the perfect blend of comfort, cuisine, exceptional customer service, and wellness facilities.

Very beautiful Hotel with spa that is perfect. All the procedure was pleasure. The pools was clean and with different temperature. The rooms was comfort mattress .very good food on high expecting. Breakfast like a five star hotel.

Everything was perfect

There are several pools and they cater for all tastes. The jacuzzi is the biggest I've ever been to. The spa has several masseurs. The breakfast is varied and nothing is missing.

One of the waitresses was a little frowning and the weather was very rainy. There are many children during the holidays.