The hotel is lovely. Perfect location and good facilities. Our room was excellent - Reni took very good care of us and showed exemplary customer service, giving us advice on places that are nice for children and good local restaurants. Kaloyan at the restaurant was also very helpful and understanding - as was Daria at front desk. Really brilliant staff. Delicious breakfast. Our room opened onto a garden terrace which really made our trip - without it we wouldn’t have enjoyed the place as much.

It was a bit disappointing that my son could only use the pool until 12 pm every day - maybe you could extend this in the summer or allow kids to stay longer on some days. It would be nice if there were some outdoor sun beds to allow guests to enjoy the sunny weather in the Summer.

Everything. Secure underground parking garage, very nice room, very clean. The hotel is 5 stars for sure, we had everything we need. The location is near the center and Vitosha street, about 10 minutes walk. Wifi is secured, which is very nice. Breakfast was great. The gym is nice. Bed was really comfortable, I slept like a baby. Spa could be a little bit bigger but for us it was enough. Generally I can’t complain. It is 10/10, don’t look for bad reviews, I though that hotel is very bad because of the bad reviews but it turns out that it is very very good.

Only thing that it could be different is that instead of making a deposit on my credit card you could just charge me for the room and then I wouldn’t need to wait 3-10 days to get my deposit back. It’s not bad but it could be less flexible because of that. I would like next time to have an option to pay the room when I arrive to hotel and then we don’t need to worry about deposit. But as I said, it’s not a big deal, it’s just less flexible.

The breakfast is excellent, as is the service in the restaurant

1. Unfriendly reception staff - did not offer to help with luggage, did not show the room - just gave the keys - then everything is on your own (unacceptable for a 5-star hotel). Zero information about the hotel. They waved their hand at parking - it's around the corner - figure it out yourself. 2. The terrible roar of the ventilation system in the room prevented us from sleeping (had to turn off the ventilation system) 3. We wrote in advance that we were traveling with a small dog, we were warned that they would charge 50 Euros for this, but nothing was prepared for the pet (no bowls or a bed, as stated in the hotel's advertisement)

The location was absolutely perfect — everything worth seeing was within walking distance, and it was very easy to find. Having underground parking was also a huge plus. Our room was spacious, beautifully designed, and very quiet. The bed was extremely comfortable, and the air conditioning worked perfectly. Although we didn’t try the breakfast or the spa, the gym really stood out. It was exceptionally well-equipped, probably one of the best hotel gyms I’ve come across. Overall, a fantastic experience and I would definitely stay here again!

The only minor downside was that it felt a little too warm inside the gym, which made cardio a bit challenging.

Great hotel with great staff. Located within walking distance from several subway stations/lines and tourist attractions. The hotel was busy because of a large event in the city - the staff suggested having breakfast in the Hyatt Club instead of the regular breakfast room, which was very nice! The swimming pool in the hotel is great - although it is small, it has a adjustable water current, which allows for quite effective excercise.

The menu at the rooftop bar/restaurant is quite modest and overpriced, but I guess you pay for the view. The menu can have more options. Overall, the hotel was quite expensive for the dates I was staying.

Modern facility. Cosy bed.

Welcoming part did not exist. So we had to park our car, figure out which entry of the two entrance doors is the right one. No one came to help us with the baggages. After the checkin also even though we told them that we are disappointed with the welcoming part which is not Hyatt like as we know other Hyatt services. We came to a front desk and the receptionist told us that we queued wrongly even though he was standing there and looking around instead of helping us. So we changed the queue and waited 5 minutes for the checkin. Club sandwich contained bacon. Unfortunately was not written in the menu in English, only in Italian as “pancetta” which we could not figure it out… we had to discuss and negotiate to get a new one, very disappointing for such a brand…

Great location. Great room. Great service from everyone in the reception and concierge, especially from Petar: I felt that this man was there to serve and make our stay better! Room cleaning done everyday, perfectly done everyday! Very clean hotel. The lounge access is worth the payment. The spa is good. 24/7 room service.

The pool is not heated, making it hard to relax. The breakfast is of great quality, but the varied. The food in the lounge was by far more varied, the quality in both is really great. The hotel is very busy (because it is very good..) with many bussines events and business guests making it hard to feel in a vacation sometimes. These are things that won’t prevent me from coming back to the hotel, but important considerations for a vacation.

Our recent stay at the Hyatt Regency Sofia was exceptional, as always. We frequently choose Hyatt Regency hotels while traveling, but this experience still managed to exceed our expectations. The hotel staff went above and beyond to make our stay special, even organizing a birthday cake and surprise for our daughter, which made her day unforgettable. The food was fantastic, with a great variety and taste, and the staff were genuinely helpful at every turn. As expected, the hotel was impeccably clean and felt entirely safe, reinforcing why we consistently trust Hyatt Regency for our travels. Highly recommend for anyone visiting Sofia!

I had a very enjoyable stay at this hotel. The bed was exceptionally comfortable, ensuring a great night’s sleep, and the breakfast was both delicious and varied. The staff were kind, attentive, and always willing to help — thank you for making me feel so welcome and comfortable. The only downside was the limited time allocated for children to use the swimming pool. Unfortunately, this made it difficult to enjoy the pool with my son, which was a bit disappointing. That said, everything else was excellent, and I would gladly return in the future.

The location was good, the air conditioned rooms were amazing as it was so hot outside. Plus there were always bottle of water in the room. I like to sleep with the window open, and there was definitely noise from outside. Also, the view out of the window was, well, no view really..just the hotel and other buildings, but generally we liked the room and the bed and pillows were super comfy. We had dinner on the rooftop on our first night- food was nice but being a Saturday night, there was a DJ and party vibe. That isn't my vibe so we didn't stay long or return...but if you like that sort of thing, then worth a look.

Breakfast was a bit ho-hum and it was the same every day. there weren't many vegan options and service was erratic. Also, we had booked 2 massages for the same time, and rushed back from sight-seeing to be on time, only to be told that one of the masseurs was sick so only one of us could get a massage. It would have been great if they had have telephoned me to tell me this and we wouldn't have had to change all of our daily plans to be there on time..they did offer that the 2nd massage would be complimentary, but we didn't have time to fit it in, so was quite disappointed.