Rooftop pool was clean and well maintained Size of the room was great Quiet at night Good gym fitness facilities Very attentive staff Good TV and multiple channels Great city view at night

Did not dine at hotel however the menu prices appeared expensive Aircon had a constant noise on low setting however still worked very well. Difficulty with ordering take away to eat at hotel as they didn’t really support this and there was no in room cutlery or utensils and they would not supply these.

Very new hotel in a great location, everything was walkable and it was in a quiet area with food options nearby. The breakfast is incredible here - loads of choice and long opening hours. Rooftop pool was an added bonus with very strong cocktails on offer, also has an adequate gym. Big spacious rooms and bathrooms, very comfortable. Would stay again if in Phnom Penh.

A couple of small things that would need tweaking. We couldn’t get our tv to work and despite asking a number of times, this was never resolved and we gave up in the end. Also the house keeping is a bit hit or miss, there was no shower gel when we checked in and our water was not refilled. We also stayed 4 nights and were only given one roll of toilet paper so had to go ask for more. Our room was nearer the lift and what appeared to be a smoking balcony so we were woken up a few times by people walking back and forth during the night. Minor things but if improved would make a very good stay a great stay.

In my opinion, the Caravan Hotel is the best hotel in Phnom Penh. I stayed at the hotel for 16 days and enjoyed every mo In my opinion, the Caravan Hotel is the best hotel in Phnom Penh. I stayed at the hotel for 16 days and enjoyed every moment. The hotel is a new hotel, so all its facilities are new and in very good condition. The rooms are perfectly equipped, the cleanliness and the mattress were so comfortable that I felt right at home. The service of the staff is at a very high level, from the doorman and bellboy at the entrance to the reception staff, room service and waiters in the dining room on the 13th floor. I would like to especially mention the employee named Sophea from breakfast. She is an asset to the hotel and the personal service she gives to all guests together with her team is simply amazing and rare. I am sad to leave the hotel, but I will definitely return to stay at the hotel next year and recommend it to my close friends. Many thanks to the Caravan Hotel for the amazing hospitality. Best regards, Oren Steinberg

From the moment we arrived at Caravan Hotel by EMH, we knew we had made the right choice. This hotel quickly became our favorite in Phnom Penh, thanks to its exceptional service, beautiful ambiance, and welcoming atmosphere. The staff truly made our stay unforgettable. The reception team was warm and professional, always ready to assist with a smile. The restaurant and Skybar staff were equally outstanding, providing excellent service and making us feel right at home. A special mention to Manager Jack, whose hospitality and dedication to guest satisfaction were truly remarkable and we were able to feel his warm kindess during our stay. Big thanks to Nita at the Skybar for her kindness and attentiveness—she made our evenings extra special! The Skybar itself is a must-visit, offering stunning city views and a great selection of drinks. The restaurant is offering asian and european style menu, which was super great. The entire experience at Caravan Hotel was nothing short of amazing, and we can’t wait to return. Highly recommended for anyone visiting Phnom Penh! Love, Heidi & Riku

We were initially given a room on the third floor and when we asked if we could be given a room on higher floor with less noise from the construction next door they readily agreed and gave us an upgrade to a junior suite on the twelfth floor in the process. We were pleasantly surprised to get the junior suite and we thoroughly enjoyed the generous hospitality and kindness from the staff. We truly appreciate your efforts and will fondly remember our stay in Phnom Penh due to all the support we received.

The location is a bit out of the way but tuktuks on Grab make it quite easy to get around the city.

Our entire stay was managed impeccably to ensure we had the most comfortable and stress-free experience. Our room was very clean, comfortable and a nice size. The location is excellent: a short tuk tuk ride or walk to most major Phnom Penh tourist destinations (night market, Royal Palace, National Museum of Cambodia, Russian Market, Central Market) and trendy eating spots (Romdeng, Langka Lane, Bassac Lane) but despite the central location there is little noise pollution at night. The customer service is faultless – a special thank you to Mr Chov Sayon ('Ben') who helped us with our booking and also his restaurant and Skybar recommendations. He and the Caravan Hotel team were incredibly friendly and courteous. We are coming back after our trip to Siem Reap! ⭐⭐⭐⭐⭐

I honestly can’t say enough good things about this hotel and the staff, it’s all amazing!! We stayed 6 nights around Christmas for a treat and we felt like royalty. L The rooms are really large and comfortable, the rooftop pool and bar is really chill with a great view, and even the gym is nice (although a little small, but still good)! The staff was also incredible. I forgot something when I checked out and they went out of their way to have it delivered to my friend in the city. Overall, super super happy with the experience and can totally recommend :)

The Tuktuk drivers that are right outside the property charge a little more but they are super nice and speak multiple languages, so that’s good

I really enjoyed the location. I loved walking to the key locations that I wanted to see. It’s close enough to the down town area but also far enough not to get caught in the bustle. The staff are an amazing, caring and happy group and I commend An Sokhai who made my reception easy and welcoming. I didn’t just get a cold drink but she helped orientate me to the location and the hotel. It was a pleasure after a long trip. The other outstanding person is Menghong at the door who is an amazing concierge and he lifted my spirit each time I needed help with something or when I returned to the hotel after a long tiresome walking day it’s a good team and I also enjoyed the cleanliness and the value for money.

I enjoyed everything

The staff were very friendly, easy to talk with, helpful, informative and very attentive. Our interactions with them from the time of check-in until the day we checked out was very good. Food at their restaurant was also tasty and good. Our breakfasts and dinner at the hotel was sumptuous and delicious. Bed and sleeping arrangements in the room was to our liking and comfortable. Reading lights were rightly placed and Internet connectivity was also pretty decent. Special mention to their Bath Robe and Slippers.

The pictures on booking.com vs the actual room was a bit different. The size of the room was smaller than what the pictures showed.

We really enjoyed our stay here, we came to celebrate my birthday early and my partner arranged with the staff for something a little special. On arrival the staff sang happy birthday to me and gave me a complimentary brownie which was super cute. When we got to the room they had decorated the bed and I just felt so special. The room was lovely, comfortable plush bed and complimentary water, tea and coffee. Netflix on the tv which is always a bonus. The shower was powerful and hot and the shampoo & conditioner smelt divine. We ate in the restaurant in the evening and everything was amazing, we ordered from the Asian menu some dishes we have not tried before and were really happy. The breakfast was really good, lots of variety and plenty to suit all preferences. One morning there was sushi and dumplings on offer🥰 Every single member of staff we encountered was happy and wonderful to talk to, I’m not sure if I’ve ever come across a whole team that was so polite and lovely. The rooftop was amazing for a drink and sun lounger although small. Thank you a millions times over to all at caravan for a wonderful stay.

The only minor negatives for us was that the pool was small and full of children so we didn’t use it and we had hoped the spa would have had a sauna or jacuzzi but it was just treatments. Do not let this put you off though we would return again!