For me, the location is the most important thing for me. I like that the hotel is near by ECLAC, the place of my meetings and different restaurants and stores. Also, I like a lot the Tramonto Restaurant on the 9th floor.

In this visit, on thing that I don´t like was that they are making improvement to the breakfast room, so they have to use the 9th floor to provide it. It was a little uncomfortable the first day, but them they managed well.

Excellent breakfast, friendly English speaking staff, good rooftop restaurant, nearby shopping centre.

Safe is too small for a laptop. The safe was locked on arrival and I asked twice for it to be unlocked and was assured it would be, but it wasn't. Room was unusual layout, and was 'tired', i.e. ready for a refurb.

The location was fantastic especially for business travellers. There was a lovely park just about a 5 minute walk away. The rooftop bar was also exceptional with fantastic views, and excellent and attentitive staff. Special mention and thanks to Eleonore (F&B Manager) who was so helpful to us during our stay and at a difficult time for herself and her team

The only frustration was when staying for over 5 days the electronic keycard stops to work (this is a security setting by the hotel because not many guests stay over 5 days, but the frustrating part was that they try to blame the fact that you have kept the keycard next to your phone). All 3 of our cards stop working on the same day, the same thing happened during our last stay and they blamed the phones then too. So if you are staying for longer than 5 days on the 5th day you need to go to the reception to have your keycard reset, it will save you time in the end

NOI Vitacura is well located, in the luxurious and rich area of Vitacura, near Las Condes, art galleries, shops, restaurants and a mall (Casa Costanera - which offers many retail and restaurant options as well). It is close to the highway and tunnels for airport access too. It is comfortable and clean.

The breakfast had many options, but pastries and fruits were not fresh. The value for the stay is ok. Considering the price, one would expect more.

You will find very good rooms, an excellent SPA and a location full with some of the nicest (expensive) restaurants that Chile can offer.

The air conditioner was loud but manageable, the disappointing part was the morning coffee, for this kind of hotel I was expecting more from the breakfast.

For me, the best was the location. I had meeting at ECLAC, that it's so close to the hotel. Also, the restaurant at the 9th floor was excellent, the food and the view!

I guess that what I didn't like was that there weren't a lot of plugs in the room, for me it´s important to have plug near by the bed, for example.

Extremely friendly staff - Especially Francisca Very comfortable rooms, spacious and stylish. Super happy with the jacuzzi in the balcony. Very nice breakfast as well

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it was absolutely beautiful and the restaurant staff was wonderful. There was a wonderful waitress at breakfast and the restaurant was delicious. gorgeous suite

I left something there and wrote them directly and through Booking.com and did not receive a response. When we arrived, the staff did not smile.

Clean, great location, very helpful staff. Food is affordable and excellent quality. We were upgraded which was a plus!

Location, rooftop pool bar, spacious rooms, great breakfast, free parking

Generally loved the place and went back to stay on our return to Santiago. Staff are lovely and helpful. Service can sometimes be slightly slow at rooftop pool bar.