Beautiful view from the balcony in the morning. There’s a garden in front of the balcony where various birds fly in and out. We heard and saw howler monkeys on our first morning. Breakfast is decent. There’s a very nice jungle trail on the hotel premise, as well as a hummingbird garden. There’s a kids room with legos, that allowed us to have a quite breakfast on day. The rooms are outdated, but we didn’t mind that, it gave it more flair.

The reception staff was not helpful in providing us suggestions for what to do in the area, he almost seemed bored when we asked him. We didn’t mind the drive up to the hotel, but as in other reviews it is worth noting that it’s a steep and uneven drive up, you need a good 4x4 for it.

This hotel can keep you entertained for many days with all if it’s beautiful rainforest called the Jungle Trail, a Hummingbird Sanctuary, endless trails, horseback riding on site, the remains of a macadamia nut factory to peruse, wildlife, excellent restaurant with a lovely large breakfast included, and much more. The staff and owners were congenial, very helpful, and made us feel very special! We felt that it was their top priority to make our stay as pleasant as possible. And Arenal Volcano is breathtaking from every angle from this place.

The only reason I would hesitate to give this 10 stars is the location is remote and it is costly to uber or taxi here. We had to pay a surcharge for our shuttle from San Jose. A car would have been advantageous for this location. The road up to the hotel is quite long and in very rough, in need of repair. If you can overlook this, then you will be so very happy that you chose this hotel!

We had a chalet with an expansive view, unique in that it was above tree canopy and offered different perspective with views of volcano and lake, gorgeous sunrises, constant weather pattern changes and great bird watching. Hotel is remote with its own shorter hikes, a nice restaurant and very helpful staff. Weather was a little cooler when I was there, but there is a nice pool (a little cool) and a jacuzzi. Room was spacious and very comfortable.

Property is huge and on steep hillside so it might be a challenge if you have any physical issues.

Staff (every level) from owner to restaurant staff and others were all friendly, courteous & helpful. It was a really fun drive up to the lodge, but it was for sure an effort. About 15 minutes to reach the main road, and it's a goat track -- steep, narrow and super bumpy. Fun, but not everyone's cup of tea. Overall, the scenery of the place, the remoteness and views are the draw.

The WiFi was extremely spotty. Overall I didn't mind (as we were on vacation and didn't need reliable service), but good to be aware of. We had booked a family suite, and it was spacious and awesome, and the A/C unit was amazing! Only issues - shower (one of them) wasn't functioning properly and the toilet didn't flush great, but we made do. Overall awesome room and experience.

The facilities, the view was so beautiful wherever you look at. The staff was always so friendly, Our bedroom had an amazing view to the garden and to Arenal Volcano. They had chessboards, dominó and tic tac toe boards and you could see families all ages enjoying there, staying away from their mobiles, detox from routine! Pretty amazing.

Even when its just 12km far from Fortuna downtown, the road access is not a highway which makes it a long way of 30 to 40 minutes depending on traffic and weather conditions, visibility is reduced due to Fog and mist pretty much all the time cause you are climbing the hill which is near the Volcano area, so keep In mind to bring groceries, water, snacks or things you might need cause there are no stores neither restaurants open after 6pm, unless you want to make the trip to Fortuna. They do have a restaurant at the hotel and the options are several and really delicious but you never know when you might need an aspirin or a different soda or feel like having an ice cream.

The location is tremendous if you want to experience the clouds and the mountain atmosphere. And the views are spectacular. The service and food were also good. There are a couple of nice trails that we saw on the hotel map that were well worth the time. Unfortunately, the staff at the reception didn’t provide a good description so we almost missed seeing the jungle and the old museum with information about the volcano and the history of the macadamia farm. My 12 year old son really enjoyed the horse riding tour offered at the hotel.

The beds were extremely firm making it difficult to get a good sleep.

The hotel is generally beautiful, with a fantastic location, beautiful views, expansive rooms, and a fantastic pool and hot tubs.

For as much as the hotel was a night, the bed desperately needed a better mattress. The mattress reminded me far more of a $40/night hotel in Vietnam than a $200/night hotel in Costa Rica, with springs poking into my back. The wifi is basically nonexistent. It works in the direct area of the lobby, but good luck trying to get any wifi in your room.

We were more than satisfied with our stay at Hotel Arenal Lodge. The property that the hotel is on is absolutely gorgeous and has plenty of wildlife. The room was comfortable and even though the volcano was foggy, the deck and view were still so nice to have. The restaurant is also incredibly convenient. We were shocked at just how delicious everything from traditional Costa Rican food to steak to fish was. The staff was friendly. We had a great time.

Not a negative necessarily, but the hotel is about 10 minutes up a windy road and 25-30 minutes from Fortuna town. This didn't end up being an issue for us, as the hotel has a fabulous restaurant, bar, pool, and hot tubs, but we decided it would have been a little too dark to try and drive at night.

Unfortunately it was rainy and cloudy for us, but the view should be amazing. There were many options for breakfast and dinner (good portions). They have a nice trail behind the lodge. The staff helped us book some activities and provided good recommandations.

It is around 10 minute from the main road up the mountain by car. That's what you get for a nice view, but it makes it complicated when you want to get out.

The feeling of being in the jungle, the facilities e.g pool / jacuzzi / pool table. The staff were exceptional, especially Rosio.

The rooms were a little too dark and there was a bit of a musty smell but generally they were clean, spacious and comfortable. The main downside was the location. Of course by having the “jungle experience” you have to be out of the town, but I feel the hotel should do more to accommodate getting into town to try different restaurantes as taxis are very expensive e.g their own paid shuttle service, e-bikes / scooters to go up and down the hotel track to the road.