Unbelievable views of the volcano and lake. The room was clean, spacious and comfortable with a good balcony but a fridge would have made a big difference. There were tea/coffee making facilities in the room. The pool was lovely and it was very special to sit in the hot tub watching the sunset over those spectacular views. The restaurant/bar was good although we only ate there once. El Castillo is a great village with good mini markets and restaurants. The most fantastic place we ate in was called Ventanita at the top of the hill, so quite a climb, but absolutely worth it. We also visited the butterfly conservation centre which was excellent and we also went hiking at the Arenal Observatory Lodge and saw lots of wildlife and spent half a day at Eco Termales hot springs which was fabulous (outstanding lunch!) You do need a car here.

The view of the lake with the birds dancing around was breathtaking. The pool and hot tub were also high on our list. Really friendly guest services. It was a memorable stay. Early check in so that our 3 year old could have a nap was so appreciated. Thank you, we will be back!

Very little to say: maybe that one employee that’s rips at full throttle on his dirt bike up the hilly area creates a slight auditive nuisance. The restaurant isn’t the greatest with food being very overpriced and the male service staff a little underwhelming.

The view !!!and the room quality for the most part. Staff was great and very helpful with setting up tours. Beds were very comfortable.

The plumbing in room 26 was poor. When the people upstairs use the water, massive air, venting issues occurred in our suite below. Also, both of the doors jammed against the tile floor when being opened and closed. This could easily be fixed. The kitchen food was good, but not exceptional.

We stayed for 3 nights / Quadruple. The lake/mountain view from the balcony and the bedroom was fabulous. We would be up at like 5:15-30 am and listen to the bird sounds from the balcony. Great landscape at the property with different trees which attracts these birds. Really wish we got a camera that could capture the fotos of so many birds. The restaurant food and staff were great. Staff is friendly. The setting of the property is very scenic with great views all around.

Nothing to not like.

The view is exceptional, the staff is very nice and the food in the restaraunt is very good. You can order tours to nearby locations and staff will help you managing that. The rooms are pretty basic, but comfortable and they have all one needs to have a relaxing holiday near nature. There is also a cool hiking trail through the jungle thdt circles back to the hotel and a swimming pool with an absolutely amazing view. Big thanks to Natalia and the rest of the crew for making our holiday so special!

You many want to have a car to travel around the area. The hotel is a bit remote from bigger settlements.

Well located and provide some new places to explore- Pueblo of el Castillo y Butterfly Observatory. Also a great massage from the lady that resort is connected with.

We wished the staff had taken our suggestion to fill up the bird feeder with fruit to attract more birds. And my partner really enjoys a rocking chair , other rooms had them and we requested one but did not have our request acted on.

The views and location overlooking Lake Arenal and the volcano too are stunning. Check in staff. Nice simple rooms. A/c. Good breakfast. Lots of coffee. Beautiful gardens and viewing areas and the swimming pool.

Nothing really. It rained the day we were there. Previous days on another part of Lake Arenal we had had lots of sunshine.

The pool, room & restaurant views were perfect. Also enjoyed walking the little trail beside our room. The El Patio restaurant at bottom of hill was excellent for another close food option. Close enough to walk if desired.

Pool bar appears to not be in service for a while. Would’ve been nice to have a server to take drink orders at least instead of walking up and down from pool to bar.

Loved the accommodations and the views! Breakfast was good: you pick from 3 choices, typica, American, and pancakes. The typical breakfast was a hit, as were the pancakes.

Not a problem with the property, just a suggestion: Get there before sunset if at all possible. The road is very curvy and a little sketchy in the dark.

the view was amazing, you could see the volcano and the lake from the room or balcony! Natalia was very nice and helpful! we thank you for everything! the breakfast was good ( fruit, eggs, rice) coffee, or tea!

the room was big enough, but the beds were not comfortable , and the bathroom was very small. we stayed in the standard room.