room was very nice; comfortable. We did lose electricity the night we stayed - took about 15 minutes to restore, after my cpap had stopped working and woken me up. I would expect a resort of this size to have back up generators.

Property is meant to be walked, but walking wasn't possible for this 63 year old; it's way too hilly and difficult to get anywhere on foot from our rooms' location. If I'd known I would have requested rooms closer to the pools. I also didn't like when I went for my horseback ride and they weren't expecting me. I had to return to my room to search for my receipt showing I'd paid. Couldn't find it, big kerfluffle, lots of uncertainty, embarrassment, delay of activity for me and everyone. One poorly trained employee nearly ruined our stay. And I didn't like the density of guests enjoying the pools. I was a guest of the resort and could never find an empty chair near the pool, I think because they were all occupied by people there on day passes. Not cool.

Great location. Nice Hot Springs. very friendly staff. Great view of the volcano.

Rooms were really antiquated. And swimming was open until 10 PM, I believe, and there are no or very few lights in a lot of the areas (paths or pools). By contrast if you go to Baldi, Hot Springs, there are lights literally everywhere. Los Lagos would really help itself by adding LED lights around the property, including in the pools for at night so the people feel safe when they’re swimming in the dark.

The location was good with a fabulous view to the volcano and out over the plains. The staff were lovely and the breakfast was great.

We were in Costa Rica to experience the nature and wildlife....this hotel felt very much like a theme park. Our room was a 15 minute walk down to reception ( very steep to walk back up)although you can call for the internal shuttle bus at any time. There seemed to be a lot of single use plastic, polythene wrapped drinking glasses in the room, disposable plastic for drinks at the pool bar. I am amazed that they advertise the butterfly garden....it is a run down little shade house that looks like nobody has tended to for a decade. We saw two butterflies in it....you can see way more on any patch of roadside scrubland.

Everything ….but breakfast

Breakfast was poor. Everything was a bit substandard. We had left the Intercontinental to in San Jose to spend the night in LaFortuna, so the quality stood out probably a bit more. However, I stay all over the world (as a senior International Flight Attendant) and there is no reason for your hotel to lack! Hire some good cooks and spend the money on good food! Perhaps have a kids buffet line, and adult line. Cereal and pancakes easy fruit for kids (it’s what they were eating anyway) and then improve the adult line. Also, the Bar Pool, with kids? Why not have that for parents who want to drink at a bar with their kids… and have an adult bar, with no yelling, splashing kids!

I liked how spread out the rooms were on there property- it didn't feel like a crammed resort! They had vans to pick you up right by your room to take you you the pools or to breakfast. Yes you could drive your car down- but why bother when you can have door to door service. The pools were super clean and of varying temps. The pools were divided by really nice landscaping that attracted colorful birds. There was a road on there property to drive up to view the volcano- we had a great view one of our days. Towels were provided at the pools. They had great bars with food and drinks at super reasonable prices. Breakfast was great- it was included in our room rate. Town was close by so we could go out to dinner in our car.

Nothing

Pools and springwater

Staff a little rude

Fantastic property, with great pools (hot and cold), fun water slides for the kids, really good breakfast buffet, and friendly, attentive staff. Located in a great spot to explore the Arenal area, and everything can be easily accessed either using a rental car or being picked up by your operators nearby. Our young kids (9 and 6) loved this place more than some of the more expensive resorts nearby (we did day passes), and could have spent our whole vacation playing in their pools and enjoying fancy drinks at the poolside bar. Overall, a phenomenal place.

Absolutely perfect location to enjoy everything in La Fortuna! We loved all of the excursions close to the hotel and enjoyed all of our downtime at the pools. The food and drinks at the pool restaurant were delicious, fast and super reasonably priced. We did the Zipline onsite which I would highly recommend. The instructors were so patient and professional with our two kids. We rented a car so I loved our room in the 200’s block. So peaceful with a great view of the volcano. It got a little crowded with some day-pass visitors in the afternoon but there’s so many small and large pools and hot springs that you could always find a quiet corner for a little peace. Truly, all the staff was incredible and welcoming. Would return in a heartbeat!

Nothing

Literally every single thing, the views, the pools, the food, the prices, the cocktails, the activities. It was one of the best hotels I’ve ever experienced and perfect for both families and adults. Our room was super modern, we saw a ton of wildlife. Walking up to all the different little pools was an adventure of its own, my kids had the holiday of a lifetime. The pools were emptied every single morning and cleaned out, refilled with hot springs. It was just amazing, an absolute must stay. The area is also perfect with tons to do. My 6 year old did the zip lining and it was amazing, the guides were incredibly supportive and helped her through it.

If I had to be really picky, the shower pressure and no hooks in the rooms. We also had jam packed so much in we didn’t get time to walk up to the view point so I would recommend leaving time to do that!

This is a very nice place! I treated myself a bit, it was a lot for just me to go. I had a HUGE room up the hill with a GREAT view! It would have been quite a walk to get there, but they have shuttle buses that run all the time. Staff was great!

The breakfast was OK in the morning. But the fruit there was AWESOME!