The breakfast was amazing and had a lot of great options. The room also was super comfy and had great amenities. I wish I knew there is a shuttle from the airport to the hotel included in the service. I'd love to have used that instead of getting a separate taxi.

The only service that has left me a bit upset was the shuttle from the hotel to the airport. There is no organized line, so I ended up not fitting into the bus, even though I was first in line. As I was putting my luggage into the trunk, the bus was filled up with people who were traveling light. The tensions were running high, as everybody wanted to make it and because there was not an organized line and clear communication that if people dont fit the hotel will send for another bus - it really created friction and frustration. I think the hotel can organize a line and ensure that everybody has a good and fair experience with the shuttle service.

The location was good, when you like planes. The room was good, nice size and well equipped. Very nice shower and the bed was good. You couldn’t hear the planes that much, even though they were landing more or less directly above your head.

The restaurant is quite expensive, so we chose to go to Kelsterbach where they had some nice cheaper restaurants with good food. Our room key stopped working two out of three nights, so we had to go down to the reception to have that fixed. The breakfast buffet was a little disappointing. We asked for pancakes and they were able to make them two out of three days. The staff was okay, but didn’t go any extra miles.

The hotel is close to the airport and offers a free shuttle to and from the airport, which is very convenient. The room was bright and warm, with all the necessary amenities except for slippers. The breakfast was delicious and filling—10 out of 10! The area was very quiet, perfect for resting after a long flight.

The shower was extremely narrow—barely enough space to turn around. I’ve never encountered such a cramped shower, even Japanese mini-bathrooms feel more spacious. There were hairs in the bathroom, likely from previous guests. The underside of the toilet seat had yellow stains, which was very unpleasant. A higher standard of cleanliness would be appreciated.

After travelling many hours with excessive layovers in our flights we were in need of much rest and comfort. When we arrived at the hotel we were pleasantly surprised at the cleanliness of the room. The sheets were crispy with a small hint of bleach showing how clean the linens were on the bed. The bathroom was filled with shampoos and lotions and super clean fresh towels. There was an espresso machine with coffee, water and everything needed. The entire room was exceptionally clean and comfortable with all the little complimentary items showing that extra care for the guest. Wow! Thank you.

We stayed here for the convenience of being close to the airport and the free shuttle. The hotel is very clean and comfortable. The noise from the airplanes going right overhead is mitigated by the very insulated walls and windows. The meal in the restaurant was delicious. The bed was comfy and had much firmer pillows than anywhere else we stayed in Germany. Yeah! I hate the super soft pillows that deflate and have to be folded three times before you have any neck support.

The room was so comfortable, and the bathroom and other little details were organized very efficiently. We were so tired after our trip that this hotel was the perfect place to rest.

Two tiny tiny things (don't be dissuaded; the hotel is wonderful). Planes start landing/taking off at 5am, and although the hotel is insulated nicely, we were just unlikely to have a room where the flashing lights kept me awake as I was experiencing a haze of insomnia nevertheless. Secondly, we landed at 11pm and had to take a 15euro taxi for 5 minutes to the hotel.

The free shuttle bus provided made it easier not just to get to the airport, but to then access transport links into Frankfurt. The staff were helpful, the food in the restaurant was fantastic, as was the breakfast choice, and the room was large, clean and comfortable. The airport is located near one of the airport's smaller runways, so there are low-flying planes from early morning, but the soundproofing was great as well.

Tables could have been cleared and reset a bit quicker at breakfast, as it was difficult to find somewhere to sit with cutlery prepared.

My stay at the NH Frankfurt Airport was very enjoyable. The bed was incredibly comfortable and spacious, providing a restful night's sleep. I appreciated the thoughtful inclusion of coffee and tea making facilities in the room, a welcome convenience. The bathroom was both clean and spacious, adding to the overall comfort of the stay. Finally, the continental breakfast offered a delicious selection of options to start the day.

I have no negative points to identify during my stay at the NH Frankfurt Airport.

Close to the airport with a shuttle with an accurate and convenient schedule. Pleasant atmosphere, clean rooms, expensive breakfast option at 23 euros per person. There is a drinks bar until 10 pm and there is also a restaurant that we did not try.

The hotel rooms are not heated enough even though the temperature outside was below zero, we had to argue with the staff to make them understand that we were cold until they were convinced to bring a heater to the three rooms we booked for a single night

Slept extremely well, didn't notice the airplanes at all and super comfortable double bed and pitch dark rooms. Free shuttle service to the hotel.

Rather limited options at restaurant menu in general and late breakfast (10:00) minimal left. Staff could also be more friendly and service oriented. Shuttle service should use some ticket system so you don't have to wait outside in the cold for 30 mins; there's no clear queue either and people just try to enter the bus not caring about manners.