Cleaning upon request. Location is great and near the train station.

We asked for details regarding shuttle bus to the airport and were given partial information regarding times. We found out from another hotel that you should purchase tickets on-line, information we didn't get from this hotel and we had to wait for 40 minutes for the shuttle bus.

Location is excellent. Less than 10 min walk to major Ginza shopping. Muji, Uniqlo, Chanel, LV, and many restaurants are all nearby. Ginza Station is a hub that takes you everywhere and Asakusa line is a straight train to HND.

The hotel does not provide coffee or tea in the room, makes it a bit inconvenient.

Everything was brilliant. Staff friendly. Rooms nice. Great location. Amenities good. I have tattoos so couldn’t use the onsen, but I knew that before coming, it looked lovely too though. Would stay again when I next come.

I would have liked to use the onsen but I respect the views on tattoos and I wouldn’t change them. One option to consider is have a time when tattoos could be allowed for a small part of the day or on a specific day. But also appreciate it may be better to keep with custom. Otherwise I had a perfect stay.

Fantastic location, close to Tokyo station. Clean and nicely maintained. Very helpful and friendly staff. Night wear kimono provided and also nice opportunity for Onsen. Great experience overall. Very much recommend.

For the amount they are charging the room, they could include breakfast!

Very modern and sleek hotel with plenty of positives. It is right in Ginza, which is a very high end shopping area of Tokyo and conveniently accessible by walking from Tokyo Station. There are a few good metro stations within easy reach and we were able to get to Disneyland easily from it. To travel further, it is easy to get Ubers in the city which we had a very positive experience with when we left some things in their back seat, the hotel helped us contact them and found out just how safe and trustworthy Japanese people are - they dropped our things at a local police station with a reference number for us to pick up at our convenience. Back on the pros of the hotel - it has a lovely bar, excellent customer service from staff in reception and though we weren't able to try the onsen, having one there was a perk. It is a family friendly hotel and we felt very comfortable and happy during our visit.

Bedroom was a bit smaller than expected but it still suited our needs. They have an option for breakfast which we took during one day, the food was good and an interesting experience (I liked how they used recyclable containers for us to get our food with from the bar) but for the price it seemed a bit steep for what we got and seating can be tricky as it is a small space.

The location was fantastic and service was good. It's hard to pick anything we didn't like as it was a comfortable stay. However improvements can always be made. For instance there was no coffee or tea in the room but this was available downstairs in the lobby. Also the cups we used in the room were never replaced or cleaned. This was annoying for us as we didn't have the necessary tools to wash them properly. Other than that a wonderful stay, I'd recommend to everyone and would stay again for sure.

+ Stylish and urban, boutique, reasonably priced compared to similar nearby hotels. + Walking distance to the Ginza shopping area as well as the quieter east Ginza area (our preference) and Tsukiji market. + The Imperial Palace and TeamLab Planets is accessible by one of the nearby train stations. + Breakfast is limited but there is a nice selection and it's of good quality and includes nice touches like freshly sliced parmesan cheese and a honeycomb slab.

- Rooms were a bit squishy but that's usual for Japanese cities. - The breakfast area is very small and needs to be laid out better - it can't cope with the number of guests squeezing by as they get their food and drinks. - All but one staff member was friendly. There was just one woman working at the breakfast bar on 17 Nov, the first morning of our stay, who was rude: When I asked where the drinks were she rolled her eyes as if I was stupid, and stabbed her hand towards the area. - While tea and coffee making facilities were provided, only green tea bags were provided. Would be great to have coffee and tea bags, sugar, milk.

The hotel was modern & clean. The check-in process was very easy and staff were extremely helpful. The location was very convenient to luxury shopping, restaurants & transportation. The sound proofing was also wonderful. We couldn’t hear the nearby trains and my in-laws in the next room couldn’t hear our excited children getting ready in the mornings. We also loved that the toilet is located separately from the vanity and from the large bathtub and shower, allowing multiple people to get ready simultaneously. The bathtub and shower were located in the same waterproof room, but have separate faucets with a small bench. It was like a private onsen! There is also a public onsen in the building which was a nice surprise.

No complaints

The best part about the hotel is the location. Very close to shopping in the Ginza district and a really excellent coffee bar. My favorite part about the hotel was the onsen - or big shared bath. It was not very well used so ?I got it o myself, which was great, but sad that so many seem to be not using it - they have very nice little seating cubbies for everyone to wash and later dry off. The room was small compared to American size, but not too bad. Very comfortable. Not noisy, good for sleeping at night.

I was hoping the breakfast or at least coffee would be available earlier. I managed to get coffee at one of the Lawsons nearby. It is a modern hotel where it is all about "self-service" - in terms of check in and the buffet. But the staff actually assist you which is nice.

This hotel is in a great location. We love the Ginza area as a place to eat, shop and relax but we also find it good for public transport (three metro stations very close by and loads of lines). The Ginza line, in particular, has Shibuya at one end and Asakusa on the other end. The hotel rooms are clean and functional. The small lobby and cafe are stylish. We didn't opt in for the breakfast but it looked nice. We took the triple room to have extra space (40 sqm) and it was worth it. Even though there is an extra bed in the room, you can use it to lay out clothing and it feels less cramped than the double rooms (although I'm sure they are fine too). The staff are lovely and help you as much as they can (the hotel is very busy). We didn't use the onsen as it was 37 degrees outside but it looked lovely and it is an extra free amenity.

For the price, we have no complaints!