The room was roomy and the hotel is close to downtown was on the parade route

The balcony was small,just enough to stand on for one person. I thought it would be bigger to sit, drink ur wine and watch the river walk. There was a large toe nail on the carpet. When I searched for hotels my criteria was free breakfast, a cup of coffee would have cost us $4!! Two night stay parking was $110! The pool is small, no hot tub.

Perfect location right on the San Antonio river walk.

Much like all of our stays in the US, in room facilities lack a little compared to AUS. No toaster, Kettle or microwave facilities in room.

We had two rooms and the second room was excellent. My room was also excellent, or so I assumed. The bathroom was really clean except for the toilet handle, which I had noticed before I flushed. This hotel has always been VERY clean. I think it was just an oversight because the light is subdued in the bathroom. I travel with disinfectant so I wiped it off myself and told Veronica, I think that's her name, at the desk and she apologized profusely. Aside from that, I really liked my stay and all the staff were very helpful and friendly. The food was very tasty in the restaurant as well. We always stay at the Indigo and I think we'll most likely stay again next time we're in San Antonio.

Staff is excellent at the hotel. Staff is helpful, responsive and cheerful. I liked Laura and her demeanor to stay calm and patient with all guest. She also took my complaint of duvet cover being stiff and sent me a different comforter immediately. I call that good customer service.

The floors are creaky.. people walking on floor over me was disturbing. Also we were on 2nd floor and the noise from outside was too much at nite. The windows are not sound proof.

The location was perfect for our 2 night stay in order to enjoy the city. The bed was the most comfortable we’ve slept in for a really long time (we had the king bedroom). The person who checked us in was very professional and nice, it was late and they made us feel really welcomed.

We felt rushed out of our room at the check out at 11am when the day before we could see cleaners taking their time cleaning the rooms still at 5pm. The cleaner knocked twice for us to leave within less than 10 minutes so we left in a hurry and before reaching the elevator I realized I forgot something in the bathroom and when I got to the room everything was opened and the cleaner was peeing with the door opened. It was very awkward.

Staff was exceptional. We were very dissappointed that breakfast was not served the following morning as it was one of our highest deciding factors for our stay with 5 kids in tow. Also, the entrance is very crammed. I hit the yellow pole stump attempting to park a rented Sprinter Van. That incident cost me an additional $1,000.

My elderly cousin complained about her bathroom being completely uncleaned. They gave her a drink coupon. She doesn't drink and still did not clean the room.

Location was great, rooms were good, staff was polite.

The price for parking was terrible.This has been my go to hotel for San Antiono for years but i will start looking for another hotel when i come here.

Of course I returned. Great quiet oasis on the river! The staff was amazing! Guest Sevice Ambassador, Matthew was the best host with information on hot spots and how to vacation in San Antonio. He also was very welcoming, making our vacation beyond expectations. The grounds were beautiful and pet friendly as were the staff. The pool was relaxing. The restaurant had a delicious menu, especially for breakfast. The bar cocktails gave a flare of San Antonio.

The room and amenities were exactly what we expected. The check-in was simple and any information we needed was provided in a timely and helpful manner.

There is no availability for in and out parking. We had to pay a high price for parking and were not able to in and out as needed, and were put into a position to use other modes of transportation. The local water is NOT pleasant to drink, and there was no availability to purchase bottled water in the facility.

Rooms are big, well-outfitted, and clean. The location is great if going to the Tobin Center, but otherwise pretty isolated.

Parking is outrageously expensive - self park rate is $45 and valet is $52. Very limited restaurant/bar hours/options. On prior visits complimentary coffee/tea was available in the lobby but that has been eliminated.