We had a wonderful stay at Staybridge Suites Louisville - East! The accommodations were comfortable and spacious, and the staff was friendly and welcoming. The breakfast offerings were delicious and varied, and the amenities such as the fitness center and common areas made our stay even more enjoyable. The only surprise—or minor drawback—was that parking was not included and required an additional fee. Since the hotel is located a bit removed from the busy downtown area, this was a bit disappointing and not common in our experiences.

Paying for parking

Breakfast was amazing each morning. Lady at front desk was so sweet and made our stay absolutely amazing. Beds were comfortable, rooms very clean. We had a small hiccup with an inoperable toilet. They promptly switched us to another room, no issues. Loved our stay, planning on staying again.

Pool was closed for maintenance. Booking.com stated this property did not allow pets so we made arrangements for our pets to be kept while we were gone. This property does IN FACT allow pets.

The night of arrival I had a small issue with my room. I went to the front desk, spoke to the young man that was on duty. Told him my issue and without any hesitation he apologized, moved my 73 year old Mom and myself to another room. An upgrade to make up for the issue. I was pleased with his quick reaction to resolve the issue. He has great customer service!!

The issue mentioned above. I will not go into detail since I was taken care of right away. If management would like you to contact me about it that is fine. Otherwise, it doesn’t matter since it was resolved.

Everyone was helpful and friendly. Enjoyed our stay very much. We loved that we had small kitchen the fridge was amazing and the stove top was top notch. Hate eating out all weekend so we did enjoy meal Friday and Saturday night. Definitely made our weekend away from home. So mich sweeter.

There wasn't anywhere close to park near our room. Wasn't nothing I didn't like I am usually a complaining person. But not one thing went wrong. It was close to perfect weekend as possible.

Felt like home since we had to stay so long. The staff treated us like family not strangers and at the end of the day it is all I wanted to be at “home” because it was so comfy just like home. Would still be there if we weren’t asked to leave. Basically kicked out.

Management (the manager) couldn’t or wouldn’t work with us in our situation so we didn’t have to pack up on what was a freezing night after a long day of work for both of us and leave to not be able to find a place to stay so we slept in the car and had to find a place the next day.

The property location is great. The hotel is situated across the street from a 24 hour gas station and close to the highways. I arrived at 1:40AM due to traffic. My original check in date was for 8/31/24, the front desk associate was sooooo nice his name is Drew, he contacted the hotel Manager Brandy and she allowed the late check in. I was so appreciative and thankful. Also the water do stay hot, the breakfast was great. Now finding the room was a bit confusing due to the layout

The location is nice. Everything seemed to be within a 15 min drive each direction. The bed was super comfy! I quite enjoyed having an actual Fridge in the room as well. It was a little dated, but not bad at all.

Most of the staff seemed friendly, but there were a couple who acted like it was a waste of their time to speak with us.

The hotel was nice and the breakfast options were good. I thought the bed was comfortable and that the facility was up to date. The hotel staff was also very nice.

Our door handle to our room was difficult to open. We were also only given 3 towels and 3 was clothes for a 2 night stay. We also were not given sheets for the pull out couch in the room to use.

Really nice, big rooms with excellent kitchenette area. Nice bathroom with sink separate from toilet and shower. Ample closet space for a hotel.

No complaints other than we didn’t have soap or tissues when we arrived, but the front desk provided them for us as soon as we asked. I also don’t love that there is a separate parking fee, as that makes the hotel seem cheaper than it really is. It’s a little pricey but the accommodations are very nice so it was worth it to us.

Comfortable, nice breakfast and near restaurants and shopping. Quiet and clean!

Asked for clean towels on second day and third day. No one ‘gently clean our room’ as stated. On 2nd night faucet handle fell off while I stood in the tub trying to control the temperature. I fell through the shower curtain escaping hot water! Asked for it to be fixed and it wasn’t. Solution was for us to move to another room! We did for final night.