I liked everything about this hotel. The level of service and friendliness of staff impressed me the most but everything else was also top-notch. Breakfast was delicious Japanese fare (I think they also offer American-style but I didn't partake), the room was very comfortable and the location was good for me and my plans. Yeah, I reckon I'll stay here on my next visit to Matsuyama.

The only aspect of this hotel that was a bit of a bother to me was getting there from JR Matsuyama station. This is not the hotel's problem but mine. I dscovered that, by Iyo-tetsu train, the best route is #1 tram heading north from JR Matsuyama and the hotel is quite near Okaido station. Fare is JPY200 per person (100 for kids)

This is a very well run hotel. It is centrally located. The staff was very professional and kind. The breakfast buffet is well worth the money for food and for the view. Since we were on cycling tour of Shikoku we were thrilled to know that there was a bike shop right next to the lobby with very good service mechanics. A real plus from our perspective!

A onzen bath spa would be welcomed, but not a deal breaker.

Hotel is adjacent to a shopping mall in downtown Matsuyama. Had a good nights sleep, quiet rooms. Tram station nearby to get to sightseeing Dogo Onsen, Ropeway to Matsuyama Castle only a few steps from the hotel. Very nice place to stay to discover Matsuyama and surroundings.

Directions to Annex Building not very clear, found it after short search. You have to go down to the lobby and up to the breakfast room on the top floor.

Location was perfect, room was very comfortable and clean, great bathroom, very comfy bed. Staff were very friendly and attentive.

There’s really nothing to complain about, it’s just personal preference stuff that is nit-picking. I’d definitely come back to this hotel again. Breakfast seemed expensive so I opted to get food from convenience store a few doors down or go to one of the nearby cafes. Might not be considered expensive by others, though.

This hotel is very centrally located in Matsuyama, and everything is in easy walking distance. There is a large department store next door that has a food hall in the basement with lots of options for eating. The staff were great, and had even set up our luggage that we'd sent ahead in our room for us. The bar on the top floor has gorgeous views of the castle. Our room was compact but functional.

No issues with the hotel at all!

Location was great Staff was friendly Room was small but had everything I needed Everything was clean

I would have gone to the sky bar to drink a cocktail but a 700 yen table fee was too expensive for me Coupons for food - when you decide that your room doesn't have to be cleaned every day - weren't so good

Room temperature is nice under good control. Bed n pillows are nice. I had good sleep. Location is good.

Breakfast seems expensive when many items were not cooked well. Lack of flavors. Need better chef, I think. I went to nearby coffee shop for better n simple breakfast instead from 2nd day onwards.

Good location in Centre of city. Perking spacious but attendants have little patience. Breakfast adequate but no milk alternative- bring your own soy milk. Next to major store and shopping arcade

Service at reception not helpful. Needed prodding to get help with luggage

the hotel is located amongst multiple other hotels in the area and is thus close to bus and tram stops, and is close to various shopping and dining options (including two family marts within a 5 min walk from the hotel). the rooms are compact but the amenities and complementary items were a nice treat. the private bathroom was surprisingly spacious in comparison to the photos provided. staff were also very kind and helpful in answering questions i had about transport.

It's location relative to Matsuyama Castle and Dōgo Onsen. Good deal. Standard international chain hotel. Very nice staff in restaurants and bar.

Poor knowledge of English of staff. Room small if in single room.