Coffee on a comfy lounge chair overlooking Tokyo? Yes, please! It’s a beautiful hotel with stunning views, we even saw Mt. Fuji from here. Lovely room, comfortable bed, toiletries are excellent, professional and friendly staff. We could be in the thick of busy streets within minutes and yet this was a peaceful, tranquil place to rest. Very close to Shinjuku station and also Yoyogi station which was WAY less chaotic for us! Breakfast was excellent…many choices. I loved the banana juice. Eggs cooked to order, rice, mashed potatoes, bacon plus cold items like salads and chicken, decent fruit selection and nice breads. It’s great having 7-Eleven in the building. It’s true what they say about those great egg salad sammies. We dined at a couple of places close by and especially enjoyed Tavern on S. Don’t you have to go to Eggslut?

Nothing

I was so happy that I chose this hotel for my first solo trip to Japan. Getting to Shinjuku from the airport was easy; the hotel is in the less crowded direction around the station so you are not fighting crowds to get there. The room had a nice view from the 35th floor. I also temporarily lost an iPod so I left a note for housekeeping to look out for it and they found it! I had looked so they must do a very thorough cleaning.

Great location close to Shinjuku station and the many restaurants, bars and shopping options. Close to the beautiful Shinjuku Gyoen National Garden. Well appointed and good size rooms with spectacular views from the high floors. Very welcoming and efficient staff. Easy access by Limousine Bus to and from both Narita and Haneda airports. Really impressive!

Excellent location and very friendly staff! Was decently sized, but recommend going for the larger room to allow for more space if you have 2 suitcased. Considering it's right next to the train line, we were barely disturbed by any noise which was great. Beds are firm, but really comfortable in my opinion.

Lack of washing machine, but no complaints otherwise

Comfortable rooms. Staff were absolutely helpful (my husband fell sick and they arranged a doctor to the hotel). There is also airport limousine bus direct from the hotel to and from the airport. And the hotel is just a few minutes walk from Shinjuku and Yoyogi stations.

check in was fast! hotel is located near shopping malls and amenities

Location perfect, close to Shinjuku train and bus station. NARITA Airport express BUS stops at this hotel. Reception staff excellent house keeping very good. Room had great view from 32 floor. Breakfast good selection for Western, or Asian taste's.

All good

Terrific value for money right on Shinjuku station - the hotel’s highlight is its location and relatively affordable price (considering typical Tokyo hotel costs). Not only that, the bigger rooms (King, Scenic, Panoramic) are very impressive in size considering it’s central Tokyo - I highly recommend going for them even though they’re slightly more expensive. Everything was clean and comfortable once we upgraded to the bigger room (our original double bed room of the smallest type was a bit too small for us and smelled of cigarettes - the hotel staff immediately offered alternatives).

The smallest rooms are too small if you have more than one or two pieces of luggage. Our original room smelled of cigarettes. The hotel is very well maintained despite being slightly dated - with a good refurbishment it would be in the conversation for the best hotel in Tokyo.

Great to be on top 35th floor but we didn't get the best view from our side unfortunately. The room was expensive compared to another of equal quality near Shinagawa we stayed at but you pay a premium for being in the heart of Shibuya/Shinjuku - all the tourist crowds and highlights are nearby as well as good transport connections. Loads of eateries nearby (particularly recommend Ginger grass Vietnamese restaurant on 1st floor of the century tower.

The bathroom was smaller and more dated than others we stayed in around Japan but lots of complementary toiletries

centrally located opposite Shinjuku station. easy and safe arrangements to leave our 6 pieces of luggages whilst we travelled out of Tokyo for several days. also left a snowboard for collection by another party was also efficient. I like that as part of the SDG, the hotel implemented a water dispenser on every floor and a stainless steel jug for each room to get unlimited hot/cold water.