Room was on the 5th floor. Hotel has lifts so this was not an issue. Unfortunately no view, but window offers ample natural light. Room size was generous, had coffee making facilities and a small fridge. Ample storage space for clothing and comfortable bathroom. Large shower with very good water pressure. Water cooler on each floor and at reception to refill water bottles. Hotel is located very close to two stations and in walking distance of numerous restaurants and coffee shops. Did not have breakfast at the hotel as we preferred to eat at different places. Hotel as onsite restaurant which is very convenient and has a very nice menu. They were also happy to store our luggage until check in time.

There was not anything that we did not like about this hotel and would definitely stay here again should we travel to London again.

The location was very convenient, just 1min walk to Tower Hill underground. Room was bright and comfy for a family of four, we could see the Tower Bridge from our window! Some nice options in the area for dinner as well. Staff were very helpful and polite, the breakfast buffet had besides a good english breakfast many other options.

Lifts were a bit slow to arrive as there were two serving the whole building (we found a hidden lift at the end of the corridor though which exits in the restaurant downstairs).

The room was spacious, clean and tidy. The bathroom amenities and supplies were excellent. The location of the Hotel was just right, not too far away from the excitement of being in London. The breakfast was delicious, ample fresh supplies of hot food and chilled water. I dined at Keepers Bar & Restaurant most night during my stay and the staff were very friendly and attentive and the food was delicious. The staff were friendly and very helpful. I would like to send a special shout-out to Christian at reception who was very helpful and patient. When my phone would not connect to the internet, he assisted me by arranging to get laundry picked up and cleaned and always had a smile to greet me (and other guests) when I passed him at the front desk.

No constructive comment, my stay was fun and relaxing.

All personnel (front desk, restaurant, cleaning) were excellent, helpful and polite. Location of hotel is great, friendly to tourists and really close to the Tube. Hotel restaurant (Keepers) is highly recommended. Bathroom is big and convenient. The supply of filtered water to the hotel residents is a good extra.

Room (sleeping area) was not spacious, it may be the case for most rooms in London, however, there must be things to do to at least make conditions less cramped, e.g. hooks on the wall, a second chair etc.

Room was very quiet and comfortable with a double bed and a single sofa bed. Plenty of towels and nice toiletries, good lighting. We slept well and found the beds comfortable. Very clean everywhere. efficient staff at all touch points even when very busy. Good range of options at breakfast, particularly liked the breads, pastries and cheeses. Would choose to stay again.

Small things: our room was not ready at 3pm even though we had been waiting since soon after 2; we had to wait a while to be seated at breakfast even though the restaurant was not full, and (in the last hour of breakfast service) there was limited re-stocking of the breakfast items (like milk/fruit) and the staff started to clear things away from around 10.45. If breakfast is until 11, especially at weekends, it should not stop until 11.

Traveled as family of 3 with our 11 year old. Location as being close to touristic locations and with two near metro stations was perfect for walking and metro. Room was clean, quite and comfortable. Our requests are answered quickly. Water filter station on each floor and one EU plug in room was a nice extra.

Breakfast is served in the restaurant under the hotel. Staff is nice but there were no labels on dishes. If you prefer halal food like us, it is just confusing. Quality was good and overall happy with the service we got.

I had the pleasure of interacting with Jeena and Fatima, the receptionist, during my recent stay, and her service was truly exceptional. Fatima and Jeeana was polite, professional, and incredibly patient, even while managing multiple guests simultaneously. Her warm demeanor and attention to detail made the check-in process seamless and stress-free. They went above and beyond to ensure all my questions were answered and even provided helpful suggestions to enhance my stay. It’s rare to encounter such a high level of professionalism paired with genuine kindness. Fatima and jeeana are true asset to the hotel, and I highly recommend both of their outstanding service!

Female staff who are polite. Walk to most tourist places. Safe hotel to stay .

Breakfast was buffet style; although busy, the service was efficient and the food tasty. The restaurant dinners were of high quality and the service excellent. Rooms were serviced well with a minimum of fuss. Overall the impression was of a sell oiled machine working efficiently but at the same time with staff who everywhere were keen to assist and maximise the enjoyment of our stay. Hotel is also well located for the underground. Very well done.

Cannot think of anything.

Great having a separate gf section for breakfast. While my room wasn't available when I arrived early, the reception staff were very helpful dealing with my luggage.

As a sufferer from Coeliac Disease, I didn't have lunch at the restaurant as there were no items marked as GF on the menu - there was a set of symbols at the bottom that implied that there would be, but when there were none marked, I went elsewhere. It turns out there is a full, separate GF menu available when I asked at dinner - it would be worth advertising that at the restaurant entrance.

I booked a few nights without breakfast included. The hotel offered my 15-year-old son free breakfast during our entire stay (3 breakfasts in total). That was a pleasant surprise as I was not aware of this before arriving to the hotel. However, I suggest communicating this option to guests more clearly upon arrival. I found out about it by chance, only when I decided to pay for breakfast.