Friendly and helpful staff

Nothing

The staff where really helpful and made you feel welcome I would highly recommend the hotel due to it's location in London and the hotel has got it's own unique modern look which I've never seen before My room room was very clean and modern And the view from my room window was great looking out at the modern high built hotels and buildings . I booked in for the breakfast each morning of my stay and it has a great selection buffet style breakfast as well as the full English cooked breakfast which I chose to have and it was delicious I'd definitely be considering coming back to this hotel on my next visit to London.

We are a family of 4. 2 adults + 2 kids. We had a great time staying at the hotel. We booked two joint rooms which were exactly what we were looking for. The rooms were spacious, clean and comfortable. The stuff were friendly and happy to assist. The City location was excellent for us - very close to an underground station. There are groceries and restaurants near by. One final comment - booking joint rooms requires the booking of 2 different types of rooms: a Superior room and an Executive room. If you hesitate, you can call the hotel and they will assist you - I did.

N/A

The staff was extremely friendly and helpful. The room was spacious. The usb charging ports were extremely helpful. The hotel was conveniently located near public transportation and attractions. The double windows helped drown out street noise. The continuous free water and snacks in the minibar was great.

The fact that we could not change the temperature for the AC in the room. The fact that the shower was not completely enclosed resulted in water in the floor and toilet regardless of how careful you were.

Smart modern and clean. The staff were so friendly and helpful, they couldn't do more for me. Super polite and chatty, made me feel really welcome

There was a fault with the lift - it doesn't stop on 5th floor. This was explained up front and will be temporary. This is only an observation for anyone who may travel soon after 14th August 25 if they have mobility issues, ask to be on any other floor.

Location was great, right by Aldgate tube and around the corner from Tower Hill,staff were great, phoned us when our room was ready and took our bags to our room. Room was big and comfy, would recommend

Price was quite high but I suppose everywhere in London is now

The staff were exceptionally helpful and welcoming. Our bed in room 405 was very comfortable. I loved the size of the big towels being a big girl.

The bathroom door was warped, so of close. The overflow on the toilet continually trickled. The plug sockets were poorly situated in a disabled room. At the dressing table, I would have had to get on my hands and knees to plug in the hair dryer, so I had to do it on the other side of the room, without a mirror.

We had a wonderful stay at this hotel! The room was clean, comfortable, and well-equipped with everything we needed. The staff were incredibly friendly and went out of their way to ensure our stay was pleasant. The location was perfect, close to major attractions, and convenient for exploring the area. We would highly recommend this hotel to anyone

There is nothing to mention.

Staff were lovely and it was in a great position to get to everything we wanted to see for our weekend in London

The hotel bar closed at 8pm. We would have liked to go for a night cap after eating dinner. The hotel did not have a restaurant so we ate out each evening and when we returned the bar was closed. Breakfast service was excellent

Location is just great, metro and bus lines are in few steps. The staff nice and ready to,help. The breakfast is more than enough however the selection is limited.

The romm was on the street side, therefore it was a bit noisy due to the trafic, even in the evening. There was no cleaning on Sunday. I did not undersand the invoice (it was ok), but the recepcionists was annoyed to explain.