The breakfast was excellent! The staff were exceptionally kind and helpful even when we had an issue with the initial card payment which we overcame thanks to their help. We remember particularly Navi (the spelling may be wrong) in the front desk and also the morning Concierge, particularly client oriented. In the breakfast room all the staff were excellent but Danisha and María were outstanding.

The room had a sink for washing dishes and an excellent coffee machine... It would have done better if it also hada a small microwave oven. The small fridge didn´t cool much and I personally thik its condenser (back) lacks the necessary ventilation to help it work properly making the space below the sink warm up excessively.

Our room had facilities including a kitchenette and washer/dryer and the full breakfast included in the price was excellent. The staff would go out of their way to assist in any way they could. The hotel location next to the Tower of London was great and the hop on hop off bus stop was right outside our door.

The bed was a little hard but we asked for a mattress topper which was provided.

Great location, friendly staff, very clean room, comfortable beds, clean bathroom, good breakfast!

In my experience of visiting hundreds of hotels, I believe that charging for an espresso at breakfast is not appropriate for a hotel of this level. It's not about the money, but the feeling is very unpleasant and even offensive.

Excellent staff, very good breakfast, good location close to tube and bus stations, close to the Tower Bridge and Tower of London. The lobby bar and restaurant is excellent with very good quality food and drink choice. Bartender was very nice and friendly. We received initally noisy and a bit small room on floor 5, but staff was very helpful and offered quickly alternative room.

Nothing to complain.

Everything! We had a view of Tower of London. The location is fantastic. The staff were very helpful. The room was spacious and it was lovely to have a morning coffee overlooking the tower. Highly recommend.

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I liked most things about the hotel. Great location, excellent rooms and good value for money.

We were supposed to have a twin room and it was a double. They sent a maid to deal with it but it wasn't a bed that could be split. Eventually after at least 1/2 hour, we moved rooms to next door was just a bit frustrating why we couldn't of just done that straight away as we were on a tight schedule. Also when we were leaving we came to concierge to collect our bags, There was no one there at 1st then when he arrived insisted on waiting with the bags he had already collected from another room. We explained we were in a rush and we got another member of staff to stay with the bags. He caused us to miss our train and it cost me £105.00 for a new ticket to travel home. It ended up not being such great value for money.

The hotel it lovely, fantastic local and the staff were so friendly and welcoming on checkin and throughout our stay. The view from our room was beautiful. A direct view of London bridge and The tower of London.

The only problem - The matress was SO uncomfy! My husband and I took the sheets off to see why it was so lumpy. They had a matress topper on (to cover the middle partician of two smaller mattresses that the king size bed was made of) and it seems it had become 'lumpy' prehaps when it has been washed. We basically felt like we were sleeping on a bed of tennis balls. Left us having a terrible nights sleep which was a real shame as everything else about this property was fantastic!

The location is brilliant for exploring East London on foot. Left luggage service was very handy. Good breakfast, although we had to wait a while to be seated.

There was no bathrobe or slippers, although both are listed in the room description. Only two mugs and glasses were provided when the booking was for 4 people. There is no proper partition between the bedroom and the living room, which was a bit awkward when sharing the suite with the kids.

Staff was super friendly, location was great, right next to public transportation. There was a Hop on,Hop off stop just down the road. Breakfast had a lot of selection, hot and cold.The restaurant has a nice selection for dinner and not terribly priced. Beds were very comfortable. There was a lot of storage in the closets. Bathroom was super modern and well equipped. There were plenty of plugs and USB ports by the beds.

The rooms are a little small, there isn't a real fridge in the room. The TV channel selection is terrible. Breakfast is over priced. Could not plug anything in in the bathroom. Had to fix hair in the room.

Front of house staff were kind and accommodating, especially Anthony at reception and Trevor at concierge. Housekeeping did a good job with maintaining the room and keeping water and coffee pods stocked. Location is great if you are looking at the City or East London. Tower Hill station is next door. Tower of London and Tower Bridge are easy walks (you could cross Tower bridge and track the Thames back to Millennium Bridge to St Paul's for a pleasant DIY walking tour of a charming part of London). Not a big breakfast eater but had an easy time getting coffee either at Starbucks or Coop (they have Seattle's Best) close by to the hotel. Gym is not big, but is sufficient and open for use 24 hours. Would stay here again.

Beds are very firm as reported by others. Rooms at the 8f require two lift rides or a flight of stairs to get to. Neither are deal breakers for me, but some people may mind these.