We paid £540 for a superior king room for three nights&four days, breakfast included and a mini bar in the room! In the mini bar you got 2 single serve of bottles of each red and white wine each was 14% I think, which was restocked daily along with 2 bottles of beer, 2 bottles of water&2 bottles of Pepsi. The bed was extremely comfortable, the water pressure on the shower is well worth getting up in the morning. Standing under it for 1 minute just gets rid of all the stress or worries you have. The shower just hits different. The outside patio, with a glass or 4 of the complimentary wine with a good book in the sun, just makes trip worth while. You can pay £8.50 for 100 balls and an iron golf club(not into golf so unsure of the proper names!) for the driving range which provided me and my partner an hour and half filled of laughter with how bad we was at golfing, this experience we shared together was amazing. All of the other golfers around us didn’t judge us on how bad we were, they just offered us tips on how to stand, to practice swing before you hit the ball and offered us golf balls out of their own bucket to get the hang of it which was really nice and made us feel very welcome. The staff at the hotel were very attentive and happy to help with any enquiries we had. The food we had was delicious, worth every penny, buying the bottle of wine with your food at £20-£40 a bottle makes more sense than buying a glass at £10-£20. I’m not sure just because we’re young we go the extra mile. Me&my partner spent our 3 year anniversary here and it was made extremely special for us and we can’t wait to return, for the friendly staff! We hope to make our next trip for our 3&1/2 year anniversary just because of how much closer it brought us. It really is a special experience, wish we could return sooner but working for NHS makes it hard to get the time off, is the only thing stopping us!

Under the dresser could have been a little cleaner but we are not fussy on that short of stuff! We enjoyed our long weekend there. However there was a crushed eye shadow shade under there, but again nothing that can’t be a quick fix!

So, I recently stayed at Dunston Hall, and I’ve got some thoughts to share. The room was a King Room, and it was a little smaller than I’m used to in the UK. However, it was comfortable and perfectly maintained. The staff we interacted with were all super friendly and helpful, from the restaurant/lounge staff to the reception staff and the Health/Spa/pool personnel. The restaurant/lounge staff were somewhat inexperienced, but they gave it their all and made sure we had a great time. We usually stay at a similar hotel closer to Norwich, but the Dunston Hall staff was definitely better throughout. Oh, and the location is fantastic! There are walking routes to explore, and the Health/spa facilities are excellent. There is also a golf course - although I didn’t have time for a round. It’s an excellent place to relax, and work on your health and fitness.

Our room had no airco, no safe. I responded to an e-mail inviting me to upgrade to a Deluxe King-room (with Airco), which was accepted. However, when checking in - there were no deluxe rooms available. Perhaps better not to make offers that aren't available.

We have been here a few times now and we have a sense of familiarity. The staff ate always exceptional. We eat one night in the bar and one in the restaurant and never had a bad meal. The bed was amazing

The main thing was the fact they say no electronics around the pool. I stupidly asked if they were allowed and told no so didn’t take any in. Was greeted by a number of people on their phones, taking pictures and playing videos chatting about them. I did ask staff how they monitor it and they said they would take it up with management. I do feel this should be monitored better and adhered to if the policy is your not allowed

Golf,bar and hotel

Pillows too hard

Beautiful setting and building. Welcoming staff and lovely ambience. Very good breakfast but dinners were average. All the restaurant staff were friendly and efficient. Free meals for children aged four and under.

My first room allocation was very disappointing. It was on the lower ground floor with no view, very dark and overlooking another room. The only windows with an opening were both broken and would not open or close properly. After returning to reception I was allocated another room on the second floor with a partial view and not so dark. My family who I travelled with also had to change rooms due to mould in their bathroom.

Stunning location & beautiful hotel building. Most staff were lovely & helpful. We thought breakfast was good & well organised.

Found the room small and very basic & no aircom or fridge/ mini bar. Our window didn’t open properly and it was a very hot room for us with our dog this being 3rd floor! But maintenance did repair it the window and more air came through. Our room needed more attention to detail on cleaning and furnishings very tried. Perhaps a supervisor should do a room check that rooms are completely clean. Outside grounds are so beautiful but spoiled by cigarette end all over the patio/ terrace area. And need a good sweep up and feel in this day and age there should be an area for the people who wish to smoke.!

Breakfast was a choice of plenty, thank you. I was grateful to have unsalted butter as I had requested via the booking. Thank you kitchen staff. Staff were helpful and friendly. We absolutely loved having the piano in the hotel, makes all the difference to the ambiance and enjoyed the piano played so beautifully.

However the bacon and eggs were cold not even warm. The plates were also cold, it might have also helped to have plates warmed, before plating up. Dinner was a disappointing as my steak request to be well done was returned to the kitchen to be refried and was returned just the same very bloody. I didnt have the heart to return it a second time so just ate very little and gave the rest to my husband, leaving the table still hungry. On our return home we needed to rang the hotel and it took 15 minutes, on our second call 20 minutes for someone to take the call.

Good hotel located within easy reach of Norwich area. Situated alongside a golf course the hotel grounds were very nice and the whole hotel and surrounding area was spotlessly clean.

Main courses at Dinner! These were all a bit baffling as they choices were all a bit ‘bar food selections’ it felt like. None of the 4 of us had a good meal and my burger (on a good hotel main dinner menu?!) was burnt as was the bacon on the bap, obviously sitting under grill and heat lamps for a long time. Our experiences on first night of 2 were so impacting that one of us only had 2 starters in the second night as these were all excellent and diverse. This lack of expanded menu and dried food experience is in-necessary in what was otherwise a really good hotel and the breakfasts and dinner menu starters were really good, so what happened to the Brasserie Main menu? Weird, and spoilt an otherwise Very Good rating from is.

After initially being disappointed with the room allocated to us, on making a complaint we were given an upgrade to a beautiful, family room with a small terrace. This room was perfect for our needs and we enjoyed our stay. We had dinner one evening, which was delicious. Service was prompt and courteous. We liked the pool area, which was clean and fairly quiet and my husband enjoyed a very good deep tissue massage in the health centre.

The room we were originally allocated was dark with a very small window and no view, being at the back of the hotel, overlooking the bins. I did not feel that this room was value for money. We also didn't like having to use two lifts - one to go down a floor, along several corridors and then another to go up two floors to the room. This was very inconvenient and several guests we spoke to on our journeys around the hotel commented on how confusing they found the maze of corridors.

Breakfast choice excellent service good, Lounge restaurant some staff not very welcoming, However we had a exceptional service from Hope she is a very efficient host and made us feel very welcome with attention to detail, Hope was always cheerful and made sure all our needs met including our granddaughter to whom looked forward to going to the Lounge to show Hope her pretty new dress, Mildred the Crocodile and treasures of her stay including her plaster from cutting her foot in the pool.

A little more attention on the maintenance to the leisure area especially the inside pool tiles my granddaughter cut her foot in the pool where a tile was missing, it was a deep cut which I requested a plaster from front desk and i filled in your accident book, I did not have my glasses and was more concerned with her welfare than thinking of writing a report, it is still a sensitive issue as it could have been a disaster had it happen to myself as I suffer from diabetes.