Staff was extremely helpful starting with Martina at check in, Alex the very knowledgeable and detailed concierge and front desk manager Alex who was very helpful in settling a billing issue. Honorable mention goes to Leonardo who seemed to be on duty at all times of the day or night. We felt like family by the time we left!

There was no tea or coffee provided in the room. When asked for this on the third day we were provided with two tea bags but no other items such as sugar etc. The tea bags which were not used ended up on our bill at checkout. When we brought this to their attention , they waved the fee. Not a big deal but surprising for a hotel of this quality.

The garden of the restaurant is exceptional! It is a great pleasure to serve coffee at breakfast in this courtyard.

I am very sorry to say it, but it has already been more than 3 weeks since I was accommodated in the Emperador Hotel in Buenos Aires and even to this day the guarantee I paid has not been returned to my card . Not to mention the fact that I contacted the hotel twice and each time I was told that the payment would be made immediately. Honestly, hateful from a 5-star hotel, very hateful to have such attachment to customers!! Thank you in advance and I wish you continued success! Alexi

This time we booked a simple room and were pleasantly surprised.This was our 2nd visit within past 10days. Martina at reception was outstanding—friendly, efficient, and truly helpful. This room was recently renovated, modern, and much nicer than the suite we had previously. Again, we enjoyed the hotel’s amenities and the cocktails.

Antonella helped with problems and confirmation details for our flight that were all in Spanish. We would have had to do this at the airport and with her help, problem solved, and our time saved. She was effective and got it done. Keep her on your staff.

I think that at least one bottle of water should have been supplied in the room of a 5Star hotel instead of charging 2000 Argentian Pesco for a bottle. Also there was only coffee in the room when I asked for a tea bag and some milk I was told to order it on room service. This should also be supplied in a 5 star hotel.

Excellent, well located and very modern with a lot of facilities. The hotel buffet breakfast was excellent. Nice relaxing enclosed garden for quiet drinks and relaxing. The food in the bar as well as the service was excellent. Beautiful indoor pool area and well equipped gym.

Ask for a room on the side or the back as the rooms at the front are quite noisy from early in the morning with a 6 lane road passing in front of the hotel.

Location & pool

We paid a lot of money to stay here & still had to pay for in room water, tea & coffee. I’ve stayed in less expensive hotels that give those items free.

Lovely dining room. Selection of food at breakfast was excellent but hot food wasn’t hot. Also there should be a cheaper option for bread, pastries and coffee as not everyone wants a cooked breakfast. Selection of food in bar was poor but service was excellent. All staff excellent

Selection of food in bar area was poor for the standard of hotel. Because of a leg injury it was not possible to eat anywhere else and we stayed 4 nights

Staff, service, breakfast etc were all good.

Very expensive for such a hotel. Location 35mins walk from city centre. Only stayed here because the cruise I was joining used this hotel. A/C did not work well, would have been a problem if the weather had been hotter.

The Hotel was spacious with a lovely bar and restaurant. The food was excellent and well priced. The rooms were exceptionally comfortable and spacious. Suitably located close to cafes and restaurants.