lovely staff

the surprise $35 “hotel fee” PER DAY for Wi-Fi bottled water, use of the gym and a tote bag- are you kidding me? I loved the hotel- but the fee is insulting - if you want to charge more just charge more.

Turns out, the hotel was much preferable to the apartment building we went to afterward. Everything at the Riggs was furnished or attended to almost immediately, whereas in the nearby apartments, there’s no one to help you find your way, nor will there be anyone to petition when you find there are no dishes, no towels, no toilet paper, etc. Stay completely at your own risk of discomfort for the same price or more as the rate for the Riggs. Might as well stay in the superior comfort of the Riggs.

Technology is annoying to old people, and since it wasn’t much required, I was glad, but maybe was required to make the elevators go, I dunno. There were always many lovely people around to fix it tho, so it was fine. I suspect this is a problem only for me.

A truly wonderful stay! Staff was exceptionally friendly and helpful, room was clean, comfortable, and quiet, location is ideal for visiting the sites, and the restaurant was great. We hadn’t planned on eating there and ended up going 3 times during our stay because the food, drinks, and ambience were so excellent. We also enjoyed the Silver Lyan cocktail bar in the hotel. Minor improvements would be better bathroom lighting for doing makeup, more counter space and outlets in bathroom, and upgraded mattress and pillows. But it was such a wonderful stay, and we would love to be back!

Loved our 3 night stay at Riggs. The hotel is very conveniently placed to explore the sights of Washington by foot but also near to the Metro if required. We actually took the Metro back to the airport at the cost of $4 as opposed to paying $80 for a taxi on our arrival, if only we’d known! Our room was extremely comfortable and clean, the breakfasts were very good and the staff, without exception, were lovely . All in all a great place to stay.

Nothing

The helpful staff upon entering the building, they were extremely helpful, polite and nothing was too much trouble for them.👍🏻Mohammad at reception was very polite, helpful and friendly went out of his way to get a special treat of champagne and strawberries and chocolate.

In all inclusive breakfast, the first encounter with the main staff person was not impressive at all, the choices for the all exclusive breakfast were terrible I was shocked to be told I could only choose a tea or juice not both. On our second visit to the dining room for breakfast was the same food wise but the manager came and apologised for our experience the day prior, he was very pleasant and took our first breakfast off our bill as a credit very much appreciated.

Incredible location in the heart of DC with a wealth of restaurants right at your finger tips. Very cool hotel located in a refurbished bank building complete with an incredible bar in the bank's old vault. We ate at the hotel's restaurant for drinks and apps and then brunch the next day. Everything we ate was EXCELLENT and very reasonably priced for what you got (deliciousness and portion size). The setup of the hotel is really cool (old bank safe as the mini fridge, very interesting room interior design, etc). Cleanly and efficient stay that didn't break the bank (no pun intended!)

Only negative is that the room was quite small. You had to somewhat 'squeeze' into the bathroom b/c of the way the shower/toilet setup is. We were only there for 1 night so it wasn't a big deal but I could see this becoming more annoying for a multi-night stay. Would stay again but with spring for a bigger room size is my thought.

Staff was excellent and responsive to our needs. We had issues with the comfort of our bed and lack of storage space in the room. Caroline was exceptionally attentive to these concerns, changing our room and providing drawers for our use. As to the bed being too soft, she and other staff visited with us, tested the bed and bedding and worked out a solution that made our sleep comfortable - they went above and beyond to assure us of a pleasant, weeklong stay.

Rooms do not have adequate storage - other than a closet, there is no drawer space for belongings. Air condition/heating system in our room did not function properly; this issue has been noted by the hotel to correct for future guests.

We had breakfast included with the room rate. A dedicated menu offered a half dozen items (oatmeal, granola and fruit with yogurt, eggs and bacon with toast, avacado toast, pancakes, etc. Also included was a beverage. The food and service were excellent. The staff are all fantastic, ready to assist in any way. The rooms are very clean

Our room (two double bed) had no drawers or shelves, except for one closet by the bathroom which had a coat rod and a single shelf above. This meant almost no room to unpack. We basically lived out of our suitcases. It was a strange lapse for what is otherwise an excellent hotel.

This is a wonderfully appointed hotel. However, there was one really strange situation. We planned to be in town for 7 days so we had lots of clothes. Unfortunately, our room did not have a dresser, shelf, table, or anywhere else but a closet to store our clothes. I mean no where -- not one piece of furniture in which to store our unpacked clothes. We were told it was a "design choice"....No freakin' furniture as a design choice. And mind you, the room was spacious and comfy. It just didn't make any sense!!! Everything else is wonderful. The shower is wonderful, the closet is ample, the bedding is excellent, too!!!

I took my granddaughter to see a play at the nearby Shakespeare Theater. We live two hours away, so we spent the weekend there seeing friends and visiting museums. Also, the Christmas market is just outside the hotel's front door. We had a wonderful dinner in the hotel cafe. The staff throughout the hotel went above and beyond in every interaction. The only aspect that kept our comfort at less than 100% was the noise from the heating system regulating itself during the night. This is an old building, and I understand.