The room decoration and installation were really nice and conform to the pictures. Public transportation is close to the hotel and the Skydesk is literally on the other side of the street. Breakfast option at the cafe is quite convenient but nothing fancy.

Reception personnel was not according to the hotel rating, I arrived before the check-in hour and the receptionist informed me that my room was not ready and tell me to wait that she will informed me when it's ready (no issue with that it's normal). But I was in front of her waiting in the lobby and she never come back until after I noticed that all guest arriving where getting their card and waiting for more than 45min I asked for my card....

I liked the decor and the location to Union Station. I thought the staff was friendly and helpful for the most part. The lobby and room were clean and well maintained. Although the security was a little cumbersome, I felt better knowing it was there. There weren't a lot of food items to choose from for breakfast, but the food was good.

The bed was too low. Being in a corner suite, we heard a lot of street noise. The hotel lobby/restaurant/bar were very minimal but nicely appointed. Sometimes it was difficult to find someone behind the bar or food counter.

My room was great, bed was comfortable and I enjoyed my stay and proximity to metro station.

The elevators are confusing and trying to figure out how to get to the 16th floor and back to your room without first having to go to the lobby level is annoying. I also didn't like the initial smell of the room, it smelled damp possibly coming from the bathroom and plumbing but that improved over time. The hydration station is nice but the carafe in my room used to refill water from it had not been cleaned, it still had old water in it.

High quality, well designed boutique style hotel with careful attention to detail. The room was dead silent with no neighboring rooms filtering in. Interior decor of the room was wonderful (art deco style); nice floors, quality furniture (cabinetry, sofa, chairs, table, doors), great lighting, heavy drapes, new-looking wallpaper; everything seemed quite luxurious for the price tag. Big television if you care about these things. We particularly enjoyed the shower and the toiletry provided. A 15 minute walk from a lot of great restaurants. For the aesthetically inclined, this is a great choice. We're local and came to celebrate a special birthday and were not disappointed.

Check in was somewhat disappointing; after waiting for 10-15 minutes (you could've put another person at the desk during rush hour.......), we had to wait another 10 because we asked for a non-down pillow, which in itself took some time to communicate. Not the fault of the staff imo, who were generally fine, but rather their bosses who probably overwork them. Wasn't a great start at all. Breakfast is just fine. Views are.... judge for yourself (picture attached. we stayed in a King Room with Landmark View).

The room was spacious and clean. I loved the wallpaper and colour palette within the room I booked. It had everything I needed from a mini fridge drawer, a clean and large bathroom (the rain shower head was a great bonus), a comfortable bed and decent size desk. The hotel was also located near a metro station which made travelling to various places easier. It took around 15 minutes to commute to the major downtown spots. Initially, the front desk asked me to pay for my stay which I remember already paying for before my stay. However, after I have shown them the receipt, the staff was really apologetic and was able to rectify the charges quickly on my credit card which was appreciated.

The hotel is in a great location - literally opposite the Willis (Sears if you’re local!) Tower, a couple of blocks from the train station, a brief stroll from the riverwalk and right in the heart of the financial district (many of the on-foot architectural tours start in this part of town). The rooms in the hotel are clean, comfortable and beautifully decorated, while the staff were all really friendly and helpful.

As with any city centre hotel it can get a little noisy, even on the higher floors, particularly in this case due to Quincy Station being just down the road (my room was overlooking Jackson, the rooms overlooking Franklin may be a little quieter!). There also isn’t really a room service to speak of (though the restaurant on the ground floor was generally quiet and there was no problem getting a table).

The views in our corner room were breathtaking. The decor, bathroom, bed and all facilities were of exceptional quality and good taste. The bed was very comfortable. We had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak I have ever had.

If we had to find something to fault it could only be that we were confused by the light switches. When someone in bed swithed off a bed side light the person in the shower was left in the dark. I suppose a better understanding of the order to switch them on in may have helped.

Friend and I were in the city for a concert and missed the last outgoing train at Ogilvie. With 20% battery, I pulled up several hotels and saw “Hilton” and booked immediately knowing that after the bad night we’d run into being down on our luck that we would be safe and taken care of at the hotel.

The TV in our room wouldn’t work and asked for a source to be input/changed but there was no option on the remote or physically on the tv itself, should have called front desk but it was almost 2am by the time we got settled and didn’t want to figure out the remote. More of a “me” problem but still frustrating.

The hotel decor is beautiful, both in the lobby and in the rooms. The room I had, a deluxe king with a view, was much nicer than I had expected for the price — I ended up in a corner room on the 10th floor with views of the Willis Tower and other buildings downtown. The room was very clean and the shower had good water pressure, a nice rain-style shower head, and had a door so water didn’t run all over the floor as in some hotels.

The hotel room’s lights seem to be somewhat motion-activated, even the bedside lights, with no warning — so several times when I was reading in bed the lights went out and then came back on later. Also, there were lots of light switches that seemed to affect different parts of the room than where they were located, with no labels as to what they were. A light switch by the bed turns off the power to the outlet there (that was the one thint that was noted in a sign by the outlet), so turning off the bedside lamp means you can’t plug something in to charge on the bedside table overnight. None of this was a major problem but it was confusing and I think some labels about the switch functions and motion sensor lighting would be helpful.

Great location, I came up on the train from Bloomington, and the proximity to Union Station is really nice, especially since it was COLD! And, just two blocks away is a train stop to get anywhere else in the city.

Holy cow what sort of Taliban torture chamber did those pillows come from!?!?! Super comfy bed, but my god man, the pillows!