Although the hotel is little bit out dated, the executive room is still comfortable. The breakfast in satsuki is great. The executive lounge is comfortable and nice view. Hotel location is near to almost everywhere. Very convenient. Especially thanks to Kodama san from executive lounge, she is really helpful and patient, as well as professional.

All staffs are very helpful and kind, only one problem is that they are not very good at communicating with English.

Executive House Zen Lounge is delightful and such good value with all day food and drinks including French champagne and delicious pastries. The rooms are also significantly nicer than the standard hotel rooms.

The sun heated up the room quickly on the morning. We had to keep the curtains drawn all day so couldn’t enjoy the view from the room (it was July). There can be a wait at breakfast in the morning.

Very nice check-in experience. Must say the Lady Manager was exceptional in her making us feel welcome and explaining all the alternatives to us due to the fact that we were not able to use the Lounge per our booked preferred room. Very nice service in the Garden Tower 40F breakfast time; also had a shabu-shabu lunch -- again the lady serving us was super good. All in all, it has been very nice staying the Executive House Zen.

Nothing really. Everything was just perfect. Price of course may seem high but that is to be expected for such a fine room and service. Wish we had a chance to try out the Lounge. Maybe next time!

Property had beautiful grounds with clean large rooms and comfortable beds. The included breakfast far exceeded our expectations and was good enough to keep us full majority of the active day.

Wasn’t the best location, but getting cabs was easy and cheap.

The room we booked was very small and not a lot of privacy. If you are sharing a room with a friend, make sure you’re super comfortable with one another because there is no privacy in bathroom or shower. The staff and location is great. Very swanky hotel.

Location perfect.The gardens were amazing with a selection of restaurants to choose from. The snacks on the Executive suites was great.

Beautiful property, great amenities, friendly staff. Very clean. Loved it. ❤️

Nothing negative to say about otani. Great hotel

I love everything, exceed my expectations.

I can't say that something was wrong... everything was excelent.

Fantastic hotel, staff are amazing so helpful nothing is too much trouble. Afternoon tea, snacks, nightcap service food was fantastic. Rooms are a good size and very comfortable.

Lots of towers Gym reserved for 18 guests only The garden looks nice

Not sure the price is reasonable/ worthy. For the travelers who don't speak Japanese but only English, this might be a good choice.