The service of the Mandarin is always top notch. Add the japanese quality and hospitality and you are in heaven. The staff would go ABOVE AND BEYOND every need that you may have. Our flight was early in the morning so we arrived at the hotel at around 6am. We were able to check in and leave our bags to grab breakfast, and they tried their best to have our room ready by 10am. The location is upscale. You are surrounded with malls - Mitsukoshi and Coredo where you have many dining options. If you wish to go elsewhere, the building has a direct train access from B1 which makes it so convenient.

None

Staying at the Mandarin Oriental Tokyo is always an amazing experience from start to finish. The personal service, exceptional facilities and tranquility in the middle of Tokyo are all amazing. Although we have stayed at many five star properties around the world, this hotel always remains a cut above the rest. They strive for perfection, and if they do fall short they immediately apologize and make it right.

All staffs are very helpful and professional. Especially the bell boy services, always warm welcome us and helped us with our shopping bags to our room. Food was amazing, tried their Chinese restaurant and afternoon tea. Satisfied with their food and service.

Nothing much,if I need to pick one, maybe they don’t offer Limo Bus to the airport. But they can help you to book a taxi however the price is much more expensive.

The best service. Impeccable.

Excellent location near Tokyo Station. Very upscale area and easy access to all locations. The hotel its self is magnificent. Luxurious as it gets with breathtaking views of the city.

Nothing. This hotel is absolute perfection.

Very high class and upscale. Great views. Friendly staff. Comfortable beds! Great Dyson hairdryers

Too much emphasis on the turn down service but not on essential parts: No coffee creamer or shoe horn in the room. 3 kinds of sugar though. Slow to fill up coffee in breakfast restaurant. Omelettes there were well cooked but only plain Concierge not open in morning

The hotel is beautiful.. but the best thing about the hotel is the staff... the concierge team is AMAZING... one of the conceirge team members - Rina went over and above to help me find the best places to visit and the restaurents to go to.. she even walked me to one of the restaurants near by to make sure I don't get lost! Another amazing team members is Toya Nakajima... there are really not enough words to describe how amazing the staff is at the hotel. I can't possibly recommend this property more...

I wish they had a restaurant that makes Japanese tapenyaki...

Fantastic super luxury hotel at a great central location near the Tokyo station, with price to match. It’s on the top floors of a high tower, with the very large rooms having full panoramic windows with stupendous views of the city - the hotel is basically surrounded with glass. There is a Tokyo metro station and a JR station just downstairs, and it is surrounded by some of the best department stores, also accessible without leaving the building. Superlative restaurants serve superlative food (including superlative breakfast) at superlative prices. The breakfast is actually quite a deal if you get it with the room. But a few floors down you have two entire floors of regular and delicious department store restaurants to choose from. There is also a spa to match for Mrs to dig into your wallet further.

We can’t think of anything that we didn’t like.

We didn't dine at the hotel. I thought it was a joke when told we could see Mt. Fuji from our window. Then we saw it the next day. So many pillow options I was overwhelmed. The pillows and the bed were deliciously comfortable. Spa like music on the screen was very relaxing; we loved it!

We had NO COMPLAINTS. The hotel is expensive but it was worth it. I've stayed at both The Peninsula and The Shangri La here and feel that The Mandarin Oriental is the very best. I look forward to staying there again.

They hosted us in a very nice room. The staff is very good in general. The rooms are very nice. In terms of price performance, unfortunately, the hotel does not give value for its price. We ate at all their restaurants. All were successful. Restaurant staff are also very kind.

They took the payment from my credit card 3.4 days before the day of stay. However, when we checked into the hotel, they took payment from us again. Returns took too long. They are unfairly processing your money by withdrawing money from your credit card. It is not ethical to withdraw money from the customer repeatedly.