Beach location and how awesome the Mayan Plunge suite is.

The location is inside a national park, so you have to pay to get in and they'll check your bags for plastic items/booze that they'll throw away. Keep your wristbands on they give you so you only have to pay once if you leave the park and come back. PRO TIP: If you leave the park, come back after 5pm. The park closes at 5 so if you go in after they'll just check your hotel reservation and you can bring in whatever you want/not pay again. It's also pretty far from central Tulum so having a moped/transportation is highly recommended.

Super nice location. Very chilled and nice atmosphere and surrounding. Not too packed and the stuff very nice. The first yoga class is for free which was also very nice experience.

I guess very common for Tulum but it felt like that you have to pay for everything additional. Even to hotel guests there is a limit how much you have to spent when using the sun bed at the beach. We booked the bungalow and unfortunately our bed was too small for my boyfriend who is 1.86m.

Beautiful hotel with a very friendly staff. The waiters at the restaurant were so lovely each and every time. Excellent location. Room service was done everyday. It was a great balance of beautiful hotel and still have a nature/ eco friendly feel to it. Since I was there for over a week, breakfast was included which was a HUGE help and very large portion.

Not much hot water and there were all of these wellness activities that I thought would be free for the guests. But they were not and didn't even give a discount for hotel guests (except for yoga). And they were expensive to join each one. For the price of the hotel, it was not right that they weren't included.

The location was great ....away from the busy club beach hotels. The staff was super friendly and attentive. And the accommodations were magical. We had a bungalow for my daughter and a plunge pool suite for my partner and I. Each "room" is truly unique...with outdoor showers and sinks balanced by climate controlled sleeping spaces. Amazing! Fantastic for couples of all ages and families. Really mixed beach loving crowd. And finally, the live music, yoga classes, and massages really made this stay sparkle.

Hit or miss on the food. It was always beautiful...presentation was always 5 stars. But the flavors were inconsistent and occasionally served cold. I recommend keeping an open palate rather than falling in love with any single dish ...because it's not likely to be prepared the same way twice. I'd say incredibly yummy 3 out of 5 times...and just ok 2 out of 5 times.

Going to Ikal for the 3rd time - pieceful place, great for meditation and relaxation. Rustic hippie place on a perfect beach.

Even though the staff is always helpful and approachable, this time we got unpleasant experience with the waiter Renato. Renato was extremely moody, questioning the order, been pushy and rude. It is absolutely unacceptable for the customer service and ruins the reputation of such a serene hotel.

This was one of the most beautiful hotels I've ever stayed at! We rented the Mayan cabin with private pool, and it was stepping into a little paradise. It's full of trees, and little animals, and so incredible! Since it's in a national park, it's very quiet and natural all around, it was exactly what we wanted and more! You can just walk to the ruins, and along the beach. The staff was always very friendly and helpful. We'll definitely be recommending this place to friends and family!

Our only comments are that the bed was sinking quite a bit in the middle, which didn't let us sleep very well, it could use a change. And that the hotel's restaurant, although everything was truly delicious, it was very expensive compare to everywhere else. Since there aren't many options around without having to go to the center or the hotel zone in a taxi, we ended up spending quite a bit there. If you do though, order the tacos gobernador, so amazing!

Must go again!! Beautiful place, location, team! No regrets! Everyone is so helpful! Front desk is excellent! Clean, housecleaning is very good. Food is ok, but.. if you need something special or extra, please call for Caro, she is a manager at restaurant, and she will make your dreams come true!! Beach is awesome.. what else do you need to be happy with your vocation? Forgot!! Activities: yoga- is very good, professional stuff, special ceremonial activities next to the fire.. just go!!!!

Dinner can be a little improved.. And it’s a jungle!! Don’t forget about insects!! Seasons for seaweed..,

The place is beautiful, we stayed in the tree house, which has a private pool right under it - just perfect. Nice yoga sessions everyday, Chachi was amazing! Location right in the middle of the jungle and overlooking the beach, far from any noise, perfect if you really want to connect with nature- one day we woke up with an iguana staring at us in our room! The place is full of animals!

The restaurant was acceptable but frankly it needs some improvement as the place is in the middle of a natural reserve and you have basically no other option but to eat there (unless you have a car). The other problem is that being in a natural reserve you should pay the entrance to it everyday - the hotel should take care of it. In the end we never paid because we always left after 5pm (and the guardians of the park would let you pass if you have a hotel reservation), but still.

We had an amazing time here, our group of 10 had examples of each type of accommodation, our villa for 3 with our own pool and full kitchen facilites and a hammock in the garden was stunning and the pool was a bonus as we did not see it on our booking. My daughter and her boyfriend were in one of the glamping rooms, really sweet and a better sea view than us, the shared bathroom facilities were well maintained and we enjoyed an evening in the picnic area. Other friends had rooms with a plunge pool and another had a room in a shared area which if we had known we would have all booked and had a little mini village and sit around the fire pit at night. We enjoyed the yoga and a raccoon visiting us while having dinner at the bar and the staff were super helpful. It is a national park and guards will check over your car for alcohol and single use plastic at the entrance gate so be careful.

A little bit of a niggle that the air conditioning could not cope with cooling the mezzanine floor with its straw roof but luckily I don't need it too cold. The basement room in the vila was freezing if you wanted it that way.

IKAL is a gorgeous, eco-conscious accommodation fully immersed in nature. I am so happy we chose here and not a typical, high-rise hotel. The beach was stunning, the staff extremely helpful (shout out to Sofia who made our stay so smooth!!) and the rooms/bathrooms really unique. The quality of the food and drinks at the restaurant was really great. As the paths are all sand, the housekeeping did a great job of keeping the room clean and the products in the shower smelled amazing. It really is a piece of paradise and I want to return someday! We were also there for the Day of the Dead celebrations which was really special.

The reason I didn't give full marks is because the accommodation is quite isolated. If you don't have a car you have to take a taxi or rent bikes to go to the supermarket even. The restaurant on site is great but if you want more variety you do need to get transport elsewhere. We really embraced the open bathroom, but with bugs and heavy rain, it might not be for everyone!