The TL;DR here is that the staff are friendly and helpful, the breakfast is excellent, the location is absolutely outstanding, and the rooms are nice but a bit tight. It appears that various tours know about this hotel, and will book their people into it, or take advantage of the great continental breakfast. The old-school elevator is kind of fun. Our room had a view of the cathedral, which I really enjoyed.

The refrigerator barely worked, but the staff did try to fix it for us. I also broke a light bulb accidentally, and it was fixed immediately with no charge.

The hotel feels a little old-fashioned but it’s smart, everything works well, so great to stay in a traditional hotel that does not try to be like all the others. We loved the old lift.

TERRIBLE - paper cups for use in the bedroom and bathroom - HORRIBLE! We queried at reception and it is apparently Accor Hotel Group policy, a ‘green’ policy, to avoid using plastic. Why? A paper cup full of water, on the bedside table, goes soft - trying picking that up in the dark! These cups were changed daily, what a waste. What’s wrong with glass? The breakfast was not the best. Hot options comprised just scrambled eggs (which looked unpleasant one morning) and bacon. Each morning there were a few small glasses half-filled with freshly squeezed orange juice that had separated out, otherwise it was long life fruit juices that tasted as long life juices do. The selection of cheese and charcuterie was minimal, though small patisseries were good. Good coffee

The location of this hotel is excellent for walking to all the sites. Lots of shops, restaurants and cafes/ bars nearby. If you arrive by car it is difficult to get to as a lot of roads are no entry. I recommend you get clear directions from the hotel in advance. Charming old hotel. Lovely large room and bathroom but bathroom could benefit from converting to a walk in shower. Breakfast good

Room cold as heating wasn’t activated. After asking twice at reception this was resolved successfully. A lot of dust on floor behind pipe by toilet on the floor which could be cleaned by hoover attachment, otherwise the room was very clean.

Location was excellent. Parking (off-site) was appreciated. Air conditioning worked well. Large bathroom with a big shower and good water pressure. Loved the classic old elevator. Bar area was very nice. Lots of storage for a small room.

It's a classic old hotel so be prepared for a small room (we had the largest room). TV was old...no way to hook up a computer and no availability of Netflix, Amazon, etc.

Very friendly staff and a very good breakfast. This is an older building and they managed to keep the charm while being modern at the same time. The elevator is a good example as it looks like one from the old movies where they added an elevator in the middle of the staircases.

Parking is a bit tricky. There are 3-5 parking places directly in front of the hotel for checkin/checkout but then you will have to find your parking place elsewhere or use the hotel parking which is next street in a separate building. Parking spaces are limited there so better check during your reservation. The rooms are rather small - even though we got an upgrade from classic to superior room - but this was ok for a night.

I absolutely love the breakfast at Le Grand Hotel. I've been coming here for over 15 years, and it has become like a second home. Better than a second home, in fact, because of the breakfast. The floors may be slanted and the elevator is a sight to see. The fact that it is right in the center and steps away from the walkable shopping district, the cathedral and the farmer's market all add to the charm.

Very clean, comfortable small hotel. The bed was comfortable and the room had an updated bathroom. Front desk staff were very friendly and helpful. Great Italian restaurant right next door. Easy parking down the street.

The rooms look dated even though the bathroom was good. We thought that the breakfast very expensive, so we only ate there the first morning. Great patisserie right down the street.

Bayonne is a beautiful city and this hotel is ideally placed to explore! The hotel staff were brilliant, the breakfast just perfect and the room very comfortable. Just a great place to stay!

The only bad point was the night reception person on the weekend of 14/15/16 Dec - what a misery! I haven't marked the hotel down for this because the rest of the staff were brilliant. But he needs re-training........

The staff were exceptional; very helpful and professional. The hotel itself was very central and the car parking facilities were also close by.

Nothing

Very nice hotel with good friendly staff. Comfortable room in an excellent location. We did not gave breakfast but the breakfast room looked very nice.

The public areas off reception are under utilised. There is a bar, but it is not manned and very dark. A very minor issue though.