The hotel has a modern design and is perfectly located next to a big food court, and the wine museum. The pool was great with an outstanding view overlooking the river and the city. The employees were always nice, friendly and helpful.

The breakfast finished too early, all the food has been carried away at exactly the end and there was not a possibility to sit for a while end enjoy.

Exceptionally friendly, calm and organized staff. My sister and I were lucky enough to be chosen as guest of the day and got a room upgrade, voucher for the coffee shop and later check out. Lovely room, spacious with modern bathroom. The beds are super comfortable and linen of high quality. Towels could use improving as slightly hard. Delicious breakfast with wide variety and gluten free section. Location is good, little out of the old town, but connection with Tram is easy and right outside hotel. There is a food market and Wine museum next to the hotel.

The buildig was a beautiful surprise! The location was wonderful. It was very easy to use the tram, but there is also a lovely walking route along river La Garonne. The tasty breakfast was amazing and the view from the breakfast floor made our day start good. The wine museum, a must see place, Cite du Vin is right next to the hotel. Les Halles de Bacalan is even closer with lots of food choices. On our first day, especially being a sunny Sunday, I think we saw all the Bordeaux residents there. After exploring Bordeaux center, we rented a car to see the surroundings. Having a parking place right behind, with a hotel discount was perfect.

On our arrival there was a marathon in Bordeaux. We could not reach to the hotel by taxi, and had to walk with our luggages. But the sidewalks were easy to walk.

Close proximity to the Cite du Vin and a walking distance to other places of interest, restaurants and the tram. Impressive views from the rooftop bar/restaurant. The view from the room was great (paid a small amount extra, on arrival, to be moved to higher floor). Parking was easy, managed to find parking in front of the hotel, otherwise the is undercover parking right next to the hotel. I appreciated the personal touch in the room for my birthday! :D

The cleaning robot on our floor was noisy. The hotel could do with a some refresh in places, cutlery and crockery. The breakfast could be better. Other than that the hotel was okay.

Loved the welcome and overall quality throughout including breakfast. In fact it's more re 5 star than many 5 stars we have stayed in. Great location too. Lovely little cafe to grab a coffee, cake or ciabatta.

Power in the shower was dismal yet the tap in the sink was too powerful and splashed everywhere. The discounted parking was a nightmare on exit. As it was stamped it will not work in the automated machines and you have to call the button on exit which took forever and the lady on the speaker was very abrupt and rude. Thank goodness there was not a queue behind us! Would have preferred to pay full price on exit with a regular ticket. Felt very safe and the area surrounding was very clean. Close to excellent tram system and Cite du Vin.

It was clean .

It seems there are some confusing and illogical rules in place. For example, I booked through Booking.com, but they refused to add my Marriott membership to the reservation, claiming it wasn’t made directly through their website—this is a first for me. I’ve traveled for work to many countries, and I’ve never encountered this issue before. Additionally, when I asked if there were any business promotions available, so I could refer the hotel to my colleagues for future trips, they had no offers to provide. I believe this could be a missed opportunity. If someone in charge reads this, it would be a great chance to address these issues and become more competitive in the market, especially since other hotels in Bordeaux offer better deals.

Loved the hotel and the rooftop restaurant and swimming pool! I was a great way to unwind and take my mind off things. The view is amazing and my rest was perfect. loved the bed too, very comfy.

Didn't have slippers or bathrobe in the room, though when I asked for it at the reception, it was quickly delivered 👌 And when I booked an extended checkout (paid, until 3pm), my room key did not work, and the access to swimming pool and to the Chromecast was not working after 11am. Was a bit annoying, especially after I specifically asked for it the night before when booking the late checkout.

Great location, easy access by car (parking literally next door, with special rate), city centre easy to reach by tram, once we even had a nice walk home along the river…Pool is also nice to relax a bit in the evening (open till 11pm!, really client-friendly). Room was big and comfortable.

Breakfast! Compared to the rest of the experience, we were quite disappointed that we couldn’t find any fresh vegetables, not even a mini tomato or a slice of cucumber, nor any fresh fruits served, only some boring fruit salad from a tin. I still gave 10 points as the rest of the experience was so nice….

Second stay and as prior was the perfect stay. However this time the trip was for sons 16th and husbands birthday (both today). The hotel were absolutely fabulous, both rooms were birthday decorated which was a lovely touch, the stay was fabulous as prior, and the team went above and beyond at my request to decorate our breakfast table (I provided the items) - not only remembering to do but also coming and wishing the boys happy birthday etc. A very unexpected personal touch from a large corporate hotel. Food great Drinks wonderful Rooms spacious and clean (a little warm if I had to split hairs) Staff wonderful

Good location & breakfast 😍🙏

I was anticipating a room with a direct view of the lake, as suggested during booking. However, upon arrival, the view was not as expected. Although the staff made efforts to accommodate my request for a room with a better view, the options provided did not significantly differ from the initial room. Additionally, the room I had booked for its lake view was already occupied. Therefore, I kindly request that Booking.com specifies the actual view of the room in future bookings to avoid any misconceptions. Despite this, our stay on the third floor was enjoyable overall. As a suggestion for improvement, it would be beneficial to include slippers in the bathroom amenities, especially for a four-star hotel.