Well located, although is a bit confusing to get there the first time. There's a lift that takes you on top of the hill where the hotel is, no need to walk up the stairs or the hill. The staff is very nice and helpful, they speak many languages and they're there to help as much as you need. The breakfast is good enough and cheap compared to many places to eat in town. We got extra help because we needed a fridge for some medication, and they offered us to keep it in their fridge. Very grateful for that!

Apparently we got there when the air conditioners were breaking down and it was very hot days. They changed us to a new room, but also the AC there broke down. They offered us to change again but we decided not to. I don't blame the employees, because it's not their fault. They tried to help us many times with the problem. Got to see some molds in the bathroom ceiling, but beside that everything seemed pretty clean

Breakfast was mainly cold items except for the toast and hot coffee or tea. However it was a very substantial breakfast with a large variety of food items to choose from- from cold cereal, boiled eggs, fruit, yogurt, cheese, ham and a variety of breads and mini cakes. The room was very clean but on the small side for 2 people to share. However, we used it just to sleep at night, so it did not matter to us.

There was no ventilation in the washroom, so we had to keep the door closed, otherwise odours from the washroom would come into the room,

Communication with the hotel was brilliant- I had to delay my arrival by 2 days and they couldn't have been more helpful and understanding. The motorbike parking was for free and inside a huge garage (but with quite a steep slope to get in). There is a small, rickety lift (and stairs) to the bedrooms. My room was large enough with a balcony and a perfect view of the Fort. The bathroom was small but adequate. Breakfast was Continental, basic but tasty with ham, jam, baguette, croissant, yoghurt, fruit salad etc. The staff were really helpful. It is only a 5 minute walk down lots of steps into the heart of the town - 10 minutes to the Sanctuary.

Sound travelled - I could hear people in the neighbouring room and in the street, but this is only a small issue.

The location is very close to the sanctuary. The hotel area is calm and homey very nice to stay. The hotel is also clean, friendly staffs, and the important thing is…Good breakfast, the croissants is very tasty 😍 The chocolate is also delicious. They are really mood booster for begin of your day 😍😛

The Airconditioner was very noisy 🤣 We only got small amount of shampoo and soap 😛

Friendly personable staff who were the most helpful people you could wish to meet.It was great value for money and we would stay again. Great location.

The air conditioner. It belongs in a different age (a bit like me I suppose) It was so loud it woke us up and probably most of the building. You have got to change that for a Samsung.

The staff is incredibly kind. The best people I’ve met here in France! Very accommodating and always positive. They were why I chose to stay here twice 🥰

The doors are heavy and can shake the room at times and be a bit unsettling but overall it was very quiet.

It’s clean & the housekeeper always clean the room daily with new towels every time.

The room is had it was a queen bed & there was no space to walk around. Very tight & there’s no insulation on the wall. I could hear the next door neighbor walking & talking as if they are next to me. My air conditioner wasn’t working.

Wonderful small hotel in the center of Lourdes. Friendly and helpful staff, cozy and warm room, good view from the window. The hotel is located within walking distance from all the attractions of Lourdes (everything that is important for both pilgrims and tourists). Very good value for money. Thank you for your hospitality and I recommend this hotel to anyone who is going to visit Lourdes

This hotel is not one of the major chain hotels. The staff is not so numerous, less service. I could list some minor cons of the hotel, but I won't do it as the pros far outweigh the cons.

The staff was very friendly and helpful. The location was excellent very close to the main attraction of the place we visited. The breakfast was very good.

A slight improvement in the room cleanliness would make the stay in this hotel a perfect one.

Very kind staff, close to the fortress and sanctuary, clean,

Very poor breakfast: cold boiled eggs, one type of cheese, one type of ham, jam, cereals and patisserie. Worst coffee I ever had. No refrigerator in the room, no bug nest