Comfortable room with nice balcony overlooking the old port area.

Having to leave the keycard at reception whenever you leave the hotel is an inconvenience to the customer for goodness knows what reason. This may seem minor but when you are just coming in or leaving when the lone receptionist is handling a bill settlement or other lengthy customer interaction you have to wait. Its not a reason not to stay at this nice hotel but it did feel over controlling.

Fab location; wonderful views of the Vieux Port and beyond from our balcony. Very friendly and helpful staff, and a relaxed retro vibe which suited us down to the ground. The hotel is family-run, so it’s mercifully free of that uniform, corporate branded style. We splashed out on a suite right at the top and it was a super-stylish space, with cinematic windows and classic mid-century modern furnishings and really comfy bed. And a really good sized bathroom. Too marks for cleanliness. We loved it.

My one criticism is that we felt the breakfast was a bit mediocre and probably a bit over priced.

Our second stay. Lovely helpful staff, great room and decor, amazing view. The breakfast was also very good. Liked the bathrobes and slippers,also the tea making facilities and coffee pod. Complimentary water in the room, too. Lovely vibe to the hotel.

Doorknob came off the balcony door and would not go back. Housekeeping fixed the problem very speedily but it must have been faulty for some time. The doorlock to our room was stiff to open, had to try several times, and use a lot of strength. Again, it can't have been a sudden problem. However, despite these minor problems I would always return when in Marseille.

The location is perfect for a short stay in Marseille, since almost everything of interest is reachable by foot. Across the streets are the ferries to the Calanques, which are an absolute must-see. We especially loved the view of the old harbour, the stylish furniture and the breakfast room with balcony. Staff was super friendly and helpful. We didn't try the restaurant, but heard that it is excellent. Right next door is Caravelle, a cool old sailor's bar.

We didn't encounter any problems

The hotel is in an excellent location with great views over the old port and the hills with the Basilica of Notre Dam in a dominant position. You feel that you are really in the centre of what is all going on around the Old Port with most things within walking distance. The hotels on the other side of the port are in shade most of the day and don’t have the same views other than of the buildings on the other side. The staff are friendly, helpful and efficient.

We weren’t aware that there was a main road between the hotel and the port which caused noise but the hotel can’t do anything about that. I would recommend getting a room with a balcony which are higher up the property on floors 3-7.

La Residence is very well situated for exploring the historic and harbour areas of Marseille - you are very much right in the thick of everything! It is: - impressive from the outside; - has a very attractive and large reception area; - has rooms with amazing harbour/cathedral views; - decorated in a retro and unusual fashion; - the room/bathroom was relatively simple but was clean and covered all of our needs for a one night stay. We did not have breakfast or use other amenities so cannot comment on these.

We did not like: - the very old/grubby, branded straw hat that was set out on our bed - a gimmick I don't think the hotel needs! - carpets in rooms maybe a little tired. However, considering the value for money and location of the hotel, this is a minor issue. * Not complaints about La Residence, just points to note for other travellers: - the location is centrally located in a busy city, so noise it to be expected. Our sleep was disturbed early Saturday morning with general noise from the harbour (in particular very loud music from a busker!) - The hotel does not have private parking due to location. There are a number of parking garages very nearby. However, experiences with these seem to vary (our experience was fine).

Great location and fantastic view from balcony. Reasonably 'quiet' location as the busier bars are on the other side of the port later at night. It was clean and comfortable. Mattress had some sort of foam topping which made the bed too hot. Please stick to proper mattresses and natural fabrics. The room and bathroom were clean and spacious. Aircon worked fine. I didn't hear any noise from guests next door. Good breakfast. I would stay again for an overnight stay.

Mattress.

Excellent location to visit everything in the city. Overlooks the port, very scenic. Staff were welcoming. Room was a good size with balcony, but dated in the bathroom, and a carpeted floor , not great in hotels.

The decor in the corridors is somewhat dated, part of the charm perhaps ? but not a great first impression on arrival. Overall , feel the hotel presentation in dining room is very good, but not so good in other public areas.

An unbelievably good view from the balcony. The room was spacious with a large bathroom and enough room to easy move around both sides of the bed. The breakfast was a good spread with continental and american buffet. The staff were very helpful and friendly and we really enjoyed all of our stay.

The exercise room was a little small. As others have noted, some aspects of the rooms are a little dated, but personally I liked the style.

We had, as arranged, a room with a balcony overlooking the Vieux Port. It was of a decent size, tastefully furnished and well air-conditioned. The hotel has a pleasant informal bar, where you can help yourself to a drink and sign a chit for it. Staff very helpful.

The bathroom had a bath, with a shower attached. It was an adequate but not excellent shower. Do many travellers these days want baths, which take up a lot of space?