Super clean, quiet hotel with friendly and helpful staff. Every member of staff made us feel welcome with a smile and they all provided great service. I decided to pay for an extra option that the hotel proposed in a message they sent after booking: they brought champagne and flowers to the room before our arrival, and the bouquet was spectacular and the champagne was great. I was very impressed by the cleaning staff who took the time to make our towels into swan shapes, so nice. The minibar fridge was nice to have, and good chocolate was free. Breakfast was good, a better selection of foods than you'd find in the neighborhood. The location was close to everything with magnificent stores and restaurants all around.

Only the premium rooms have a coffee machine. I would have liked even a simple one in my room. Instant coffee and tea were offered in the room, as described. A noise from the heater kept my daughter awake one night, but a repair person fixed it immediately.

Nice clean room...not going to rate size because every room in Paris seems to be small. Everything worked.Air con was excellent and badly needed as it was 36 degrees outside. Great location and staff very friendly.

It didn't affect us as we had only two rucksacks but I would not like to have any suitcases as the lift barely fit me and my partner with our small rucksacks so be aware you might have a few runs to do if you have a lot of luggage.

The hotel enjoys an excellent location close to many sights, next to La Fayette. The staff is extremely friendly, the room is small but has everything we need. Free water, coffee and biscuits every day. Cleanliness at a high level. Highly recommended

Very well located hotel for shopping & good food. They were nice & granted us late check-out & room was available Our flight was late. The personel was very nice, friendly & helpful. We are regular guests at Excelsior when we come to Paris as we feel at home. Best Regards Noel Leung Shing, managing director of Le Peninsula Bay Beach Resort & Spa Mauritius

The gentleman at the reception was incredibly kind, knowledgeable, and positive. He made this hotel experience perfect. I am very grateful to him.​​​​​​​​​​​​​​​​

The location is great. Breakfast is not excellent but meet the regular expactations. Room is nice and clean. Staff is amazing! I would love to stay in this property again.

Perfect location, spacious room for Paris, decent breakfast, our questions were promptly answered, before and during our stay. Top point the hotel staff.

The accommodation should be rated 4 stars. The facilities need some renovations. But in my opinion, a hotel should be rated according to the whole concept of "hospitality". The staff more than makes up for the one star that should be missing. Hospitality is the "key" offered. The efforts of all individuals at all posts is something one would expect from all hotels, expensive or cheap, around the world.

My wife's phone was stolen in Paris. There was no contact with her. She was very well received at the hotel. It was always possible to contact her by phone and by email. In particular, Akhmat from staff showed great hospitality and demonstrated the hotel's customer focus. The other employees of the hotel did the same. The location is excellent, the price and quality are much higher than hotels of the same class. We are grateful, we recommend staying here.

There is a 24h reception to help and the staff is very friendly and trying to help me to for my issues. The room is clean and soundproof to ensure the sleep quality. Location is absolutely great. 5mins walk to the underground lines and 3mins to the Lafayette department store.

The room is a little small. Elevator is down during my stay and all guests need to walk with luggage thru the stairs. Thanks for the staff on helping to move the luggage.

room clean, well equipped and spacious with good views. love the little touch of the daily cakes and biscuits. breakfast good variety, reasonable price, the gentleman in charge works very hard although he barely speaks English. hotel close to everything and staff very helpful (one of us lost luggage at the airport. staff helped phoning airport and airlines, offered comfort and advice) and quick to response to any requests/problems.

You can only take the lift up from the ground floor, all other levels just have the down button. The heater was on (don't know why) the first night, we couldn't find the switch (turned out it's high up near the ceiling)