The staff is exceptionally friendly. The hotel has a superb location, is tastefully renovated without losing its historic charm, the breakfast was delightful, parking directly at the hotel is possible if you request this in advance & our stay was tremendously enjoyable.

I wouldn’t change anything.

Beautiful hotel and room, furnished at high standard and all looks updated and fresh, superb location, nice and helpful staff. Quiet, we did not hear any street noise.

Shower water pressure is not high enough, in my opinion. One needs to wait a few minutes for hot water. The bathtub is slippery (after asking at reception, we received a non-slip shower mat). The "privilege room" is NOT as published on booking.com website: a photo in the website shows a larger room with a seating area including a little table, however the room we received had NO such seating area. Asking at the reception, we were told that indeed they should correct and remove this photo since only one corner room does have a seating area, and the rest do not. We were somewhat disappointed as we expected to get a larger, more spacious room. Promised little gift at Gallery Lafayette was not available as stock was finished...

Location was great, and the staff were very helpful and friendly.

We were on the first floor and our bathroom had a horrible drainage smell for the whole time we were there. The staff were very helpful and tried to fix, but unfortunately were unable to. The spa was completely empty, but there was a charge for hotel guests to use its facilities. For the price of the rooms, it would be good if this was complementary, or very nominal charge to secure a booking I.e. 5 euros.

my perfume was stolen from my room which was not to be found by the hotel staff in the room

Definitely the location, but also the ambiance and the rooms. The front desk and concierge service were exceptional! , truly kind responsive and efficient team. Fantastic service at the breakfast area.

The fact of having to pay extra for using a jacuzzi or Sauna. It's not a nice idea to do it that way, it would be better to balance it in the overall price and make the guest to feel kindly treated that over charged for a service that most of hotels offer for free.

Hotel was very clean - super friendly stuff and rooms nice and clean.

However not very soundproof could hear the neighbour on the phone and also the shower was very disapointing. Not much water came out and was hard to get shampoo out of my hair. Mentioned this to the reception but nothing was done - next morning same issue. Very disapoinint espcially for a 5 star hotel!

The location, helpful staff, cleanliness of the rooms, facilities such as the spa and gym.

Check in process, i received my room 613 after 4:00, but in spite of that the receptionist apologized and told be it’s because of the high demand at the holidays period. The other issue is the long wait for the elevator as its only one that serves the whole hotel.

What a lovely stay!! Maison Rouge is a truly great hotel. The gentlemen at the front (Pascal and Benoit) were helpful in every aspect of our trip to Strasbourg. The room was more than spacious, the bed was extraordinarily comfortable and the balcony offered a super view. My wife really enjoyed her trip to the spa. I thought that the specialty cocktails downstairs were exceptional; the mixologist was very accommodating and very nice. Strasbourg is a very special city, Maison Rouge compliments it perfectly.

The proximity to the center, the room is nice and quiet. The people are always smiling.

They collaborate with a parking that is extremely expensive… so even with the hotel discount it is 60% more expensive than most parkings in Strasbourg… of course if you want it to be next to the hotel look no further. The breakfast could be much much better for the money it costs.

We enjoyed our stay, breakfast was a large array of hot and cold. The room is quite small for what you pay, in general it’s an expensive stay. The location is central to everything we walked everywhere, also did a day trip to Colmar, only half hour by train, train station only 10-15 minute walk way.

Elevator very slow.